Here are some thought-starter names for the initiative:- Project Reconnect - The Employee Experience Transformation- Uniting for Productivity- Empowered @ Work- Paving the Path to Our Future State
This document discusses trends in employee collaboration and provides inspiration for improving workforce collaboration systems. It begins with an agenda and introductions. Trends discussed include the changing definitions of how, where, when, and with whom people work. Inspiration is drawn from how IT has transformed and the opportunities IT now has to lead change by focusing on the employee experience. Success requires improved systems, simplified policies, and better communication to drive adoption. Thought-starters provide ideas like naming an initiative, modernizing policy, high-impact simple changes, and embracing rogue technologies.
Similar to Here are some thought-starter names for the initiative:- Project Reconnect - The Employee Experience Transformation- Uniting for Productivity- Empowered @ Work- Paving the Path to Our Future State
Failure to Connect: Why You're Not Getting More From SharePointC5 Insight
Similar to Here are some thought-starter names for the initiative:- Project Reconnect - The Employee Experience Transformation- Uniting for Productivity- Empowered @ Work- Paving the Path to Our Future State (20)
Here are some thought-starter names for the initiative:- Project Reconnect - The Employee Experience Transformation- Uniting for Productivity- Empowered @ Work- Paving the Path to Our Future State
5. 5
OBJECTIVES
Our Hunt
IT & HR Clients have asked SapientNitro to provide points of view on workforce
collaboration systems, trends and insights as informed by our experience and thought-
leadership in this space
Our Objective
Inspire and inform IT & HR team leadership to inform vision, transformation, systems
roadmap and approach for workforce collaboration and intranet systems
6. 6
POINT OF VIEW: TODAY’S CURRENT STATE
The employee work life experience is undergoing a transformation
• People and culture move faster than business technology and corporate legislation
• There is a widening gap between employee needs/expectations and corporate
capabilities/policies and culture
• Increasingly, employees are filling that gap on their own
• Brands like Microsoft, Google, DropBox, Evernote, etc. are eager to fill that gap
• Corporate stakeholders such as IT, HR and Facilities are addressing this problem
along three fault lines:
1. Improved systems and tools
2. Simplified policies and improved culture and workspace
3. Improved communication, quick wins and a focus on adoption
7. 7
POINT OF VIEW: FUTURE STATE
While the responsibility for the present and
implications for the future fall among HR,
FACILITIES and IT…
…IT is uniquely positioned to lead
transformation by provisioning and
guiding today’s employees – to help them
navigate tools, policies and culture - to
outfit and enable them to provide maximum
and sustained business value
9. 9
Large cultures with legacy systems,
processes and beliefs are difficult to
change but changing the culture is more
important and effective than changing the
technology
• Scale agility
• Collect massive amounts of data
• Disseminate data & insights quickly
• Focus on simple objectives
• Demonstrate progress
NOT JUST BUSINESS
10. TRENDS IN WORK & COLLABORATION
Challenges
Observations
Context
16. Only 15% of employees say they are
completely satisfied with their technology
department's understanding of what they
need to be successful
Forrester
32. 32
WHERE WE WORK
WHERE
Non‐office
Definition of office
Collaboration vs Focus "If you ask people where they go when they
really need to get something done, very few
people will ever say the office and if they do,
they’ll say really early in the mornings or really
late at night or on the weekends when no one’s
around," says Jason Fried. This, of course, cuts
into people’s family and personal time.”
34. 34
WHERE WE WORK
WHERE
Commute
Value of office – ROI
Face Time vs Me Time
Client Site, Team Site, Home Office
Commute Times Are Increasing:
“L.A. drivers experience an overall 25‐
minute delay on a commute that
should take 30 minutes, and spend 95
hours a year stuck in traffic, according
to the TomTom report.”
TomTom Traffic Index
MEASURING CONGESTION WORLDWIDE
40. 40
THE SHIFT
WORK WAS
STATIC HIERACHIES
INDIVIUDAL PRODUCTIVITY
INFORMATION SCARCITY
EFFICIENCY OF PROCESS
WORK IS A PLACE YOU GO
WORK IS
DYNAMIC NETWORKS
COLLECTIVE VALUE CREATION
INFORMATION ABUNDANCE
EFFECTIVENESS OF OUTCOMES
WORK IS WHAT YOU DO
41. Globally, on average 13% of employees
are fully engaged and look forward to
going to work. The US has the highest
engagement at 29%.
Gallup
52. 67% of employees use a personal device at
work, regardless of the office’s official BYOD
policy.
Virtual Bridges
53. 67% of employees use a personal device at
work, regardless of the office’s official BYOD
policy.
Virtual Bridges
54. 54
A DISCONNECTED WORLD MADE FOR A DIFFERENT MOMENT
System A System C System E
Document
Storage
Policy
MGT
Community
Sites
Knowledge
MGT
Etc.Capabilities
Systems
Services and Features
System B System D System F
55. 55
EXPERIENCE DESIGN CAN UNITE AND FREE IT
System BSystem A System C System D
Other
Systems
Document
Storage
Policy
MGT
Community
Sites
Knowledge
MGT
OtherCapabilities
UNIFIED
EXPERIENCE
Employee Experience Layer
Platforms
Sub-Systems
Intranet Knowledge
Management Portal
Web Mobile Tablet
Channel
Social Search
57. 57
Office space is being
reimagined to bring people
back and address changing
work challenges
• Becomes worth the
commute
• Trumps isolated home
• Affording a better way to
work and live
• Designed for
collaboration or not
OFFICE SPACE
& FACILITIES:
DESIRE & USE
63. 63
VOICE DRIVEN
CONCIERGES:
do the light
lifting to speed
an answer
• Ask and you receive…
• Digital assistants take on
the repetitive tasks and
employees will come to
rely on them
64. 64
PREDICTIVE AI &
AGENTS :
Interprets data
with context and
situational
awareness and
decides what to
do for you
• Personal algorithms
learn your wants and
needs and decide
67. By 2025, artificial intelligence will be built into the
algorithmic architecture of countless functions of
business and communication, increasing
relevance, reducing noise, increasing efficiency,
and reducing risk across everything from finding
information to making transactions.
PewResearch Center
69. Technology implementation is just the beginning…
Successful operalization depends on
communication, engagement and changing the
cultural way of working
70. 70
IT TRANSFORMATION SUCCESS RELIES ON
1. Improved systems and tools
2. Simplified policies and improved culture and workspace
3. Improved communication, quick wins and a focus on adoption
71. 71
SUCCESS IMPERATIVES
• Understand employee needs
• Map all the users of all the systems
• Sunset – someone has to say no; no rogues or
supporting old stuff just to accommodate
• Freedom (and empowerment!) in a Framework
• Scaled Agility
• Culture is a Technology Platform
• Tap into the Passionate Adopters
• Buy-in, support and engagement from leadership is
key
• Perceptual concept of progress – fast, ongoing, clear
• Training
• Transparency, involvement and co-ownership
• Internal alliances
• Pilot, test, learn, iterate…