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Disruptive Marketing:
What Growth Hackers,
Data Punks, and Other
Hybrid Thinkers Can
Teach Us About
Navigating the New
Normal
Geoffrey Colon, Communications Designer, Microsoft
Yes, I wrote a book
with a crazy long title.
You want to know
why?
Because the world is
f#&king complex…
3
@djgeoffe
Why is it complex? Because
technology is reshaping human
behavior at a rate comparable
to Moore’s Law (every 2 years).
So how does a disruptive
marketer respond?
4
@djgeoffe
First, let’s understand the new
normal we live in via four
quotes:
5
@djgeoffe
“Business has only two
functions – marketing and
innovation.” – Milan Kundera
6
@djgeoffe
“Get into the habit of imagining
an alternate scenario. By posing
such ‘imagine if’ questions…we
can distance ourselves from the
frames, cues, anchors and
rhetoric that might be affecting
us.” – Noreena Hertz
7
@djgeoffe
“The most disruptive thing in
the market is not technology,
but rather the customer.” –
Tiffani Bova, Salesforce
8
@djgeoffe
“Species go extinct because
there are historical constraints
built into a given body or a
given design.” – Kevin Kelly
9
@djgeoffe
Modern Marketers need to
understand technology,
platforms, emerging
media, analytics, holistic
decision-making journeys
and… 10
@djgeoffe
…more importantly
something more complex
than all of that
combined. What is more
complex than all of those
things?
11
@djgeoffe
12
@djgeoffe
Which means the ask in
21st Century Business for
Marketers is:
Ask “What If?” and
“Why?” A LOT.
13
@djgeoffe
Aspire and live with an
attitude like my four-
year-old daughter
Tillie who wants to be
both a unicorn and a
scientist when she
grows up…(because
imagination is our true
north)
Don’t think or act like
a B-cubed individual.
Banker
Boring
Bottom feeder
Banking makes like one new
product every 30 years. And
when they do that they
practically kill the global
economy. (CDO or Collateralized
Debt Obligation)
Life is too short to be boring.
Especially in a business world
with abundant solutions.
A bottom feeder hires people
who are C and D class in their
field to take advantage of
people.
Don’t take advantage of
people. Disrupt that
interruptive linear and
fixed mindset.
17
@djgeoffe
Empower people.
18
@djgeoffe
More importantly
empower people to
achieve more.
19
@djgeoffe
Don’t sell them a
solution. Sell them your
culture, your values, your
beliefs…
20
@djgeoffe
Who said life and
business had to be
boring? Who said, “well,
these are the rules” ???
21
@djgeoffe
In soccer there is no
“playbook” and
formations adjust based
on the pace and
momentum of the game.
Aspire to learn from the
beautiful game…
How Soccer Explains Our World
22Disruptive Marketing
@djgeoffe
We live in a world now
where there are no rules.
No best practices. No
optimization tips in
perpetuity… 23
@djgeoffe
How do we navigate this
new normal of…
24
@djgeoffe
A World Without Rules
25Disruptive Marketing
@djgeoffe
What matters more in
our here and now of the
modern world?
• Leaders?
• Power/Hierarchy?
• Scarcity?
• Technology?
• Revenue?
Creative Disruption in the Anti-Organization Age
26Disruptive Marketing
@djgeoffe
How about “We the
People???”
• Inspiration
• Being part of something bigger
• Feelings/Experiences
• Agility
• Human Rights
• Ethics
Creative Disruption in the Anti-Organization Age
27Disruptive Marketing @djgeoffe
Four Goals for the
Disruptive Marketer:
• Design that meets the demand of an
emerging market
• Reshaping the world so that it meets
the ethical narratives of people-
centricity
• Customer obsession
• The blurring of lines between
company and customer
Creative Disruption in the Anti-Organization Age
28Disruptive Marketing
@djgeoffe
Four Skills of the
Disruptive Marketer
29Disruptive Marketing
@djgeoffe
What matters more in
our here and now of the
modern world?
• Leaders?
• Scarcity?
• Technology?
• Capital?
The Four Skills of the Disruptive Marketer
30Disruptive Marketing
@djgeoffe
Indirect knowledge has
changed the world…we
should focus on:
• Listening
• Ignoring Bright, Shiny
Objects
• Ethics
• Learn, Unlearn, Relearn
The Four Skills of the Disruptive Marketer
31Disruptive Marketing
@djgeoffe
Always Be Closing is
being replaced by Always
Be Listening…
The world is now a huge
sound chamber where
everyone has the ability
to add value.
The Four Skills of a Disruptive Marketer
32Disruptive Marketing
@djgeoffe
What did I get wrong in
2011 in this video?
• Is Socialcam a bright,
shiny object???
• What behavior should I
have paid attention to?
The Four Skills of a Disruptive Marketer
33Disruptive Marketing
@djgeoffe
Socialcam isn’t a
dominant platform but
the behavior it was
capturing now is:
• Video Messaging!!!
• Live video streaming!!!
• Post-remix video
creation!!!
The Four Skills of a Disruptive Marketer
34Disruptive Marketing
@djgeoffe
What corporate social
responsibility and ethical
standing does your
company have?
The Four Skills of a Disruptive Marketer
35Disruptive Marketing
@djgeoffe
What you have learned
today will be irrelevant in
a matter of days…
The Four Skills of a Disruptive Marketer
36Disruptive Marketing
Part of learning, unlearning
and relearning is where we
stand now in the world of
modern marketing…
37
@djgeoffe
So ask yourself this
question to help you
rethink your view of the
world and marketing’s place
in it…
38
@djgeoffe
When was the last time you
did something for the first
time?
39
@djgeoffe
My Name Is Geoffrey
Colon…and I Work at
Microsoft
40
@djgeoffe
Mon nom est Geoffrey
Colon…et je travaille chez
Microsoft
41
@djgeoffe
Mi nombre es Geoffrey
Colon…y trabajo en
Microsoft
42
@djgeoffe
Mein Name ist Geoffrey
Colon…und ich arbeite
bei Microsoft
43
@djgeoffe
मेरा नाम Geoffrey बृहदान्त्र है
और मैं माइक्रोसॉफ्ट में काम
Microsoft
44
@djgeoffe
मेरा नाम Geoffrey बृहदान्त्र है
और मैं माइक्रोसॉफ्ट में काम
Microsoft
45
@djgeoffe
我的名字叫傑佛瑞結腸和我
在微軟工作
Microsoft
46
@djgeoffe
Geoffrey Colon – Life ShieldFamily&Fun
Professional
• 3 years at Microsoft
• 7 years in agency world
• 4 years running my own business
(Creative Solutions Marketing
Agency)
• 10 years in the Music Industry
• Professional DJ
Interests: diversity in the workplace, women in tech, futurology, social media, mobile
technology, digital media, blogging, international travel, music production, DJing,
reading, soccer (playing and watching), podcasting, fashion, art, music, politics,
philosophy, yoga, cooking, running, boxing, MMA, cycling, swimming, physical
conditioning
Past Roles: landscaping, DJ, radio sales, promotions manager, creative director, event
director, agency entrepreneur, social strategist, client solutions director, vice
president of digital strategy
Personal
• Born in Bethlehem, PA
• Lehigh University alum
• Lived 20 years in Brooklyn,
NY
• Married to “the” Allison
Dunmire
• Two daughters: Olive &
Matilda
Serve on a non-profit board
Bring design thinking through diversity
Speak at more events, publish more books
Create new and innovative business models and
products around human behaviors
Destroy poverty, hate, racism, sexism
PublishedAuthor&NotedPodcaster
Web: geoffreycolon.net
Twitter: @djgeoffe
Podcast: Disruptive FM
Book: Disruptive Marketing
48
@djgeoffe
© 2016 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other
product names are or may be registered trademarks and/or trademarks in the U.S.
and/or other countries.
The information herein is for informational purposes only and represents the current
view of Microsoft Corporation as of the date of this presentation.
Because Microsoft must respond to changing market conditions, it should not
be interpreted as a commitment on the part of Microsoft, and Microsoft cannot
guarantee the accuracy of any information provided after the date
of this presentation.
Microsoft MAKES NO WARRANTIES–EXPRESS, IMPLIED, OR STATUTORY–
REGARDING THE NFORMATION IN THIS PRESENTATION.

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Disruptive Marketing is the New Normal 2016

  • 1. Disruptive Marketing: What Growth Hackers, Data Punks, and Other Hybrid Thinkers Can Teach Us About Navigating the New Normal Geoffrey Colon, Communications Designer, Microsoft
  • 2. Yes, I wrote a book with a crazy long title. You want to know why?
  • 3. Because the world is f#&king complex… 3 @djgeoffe
  • 4. Why is it complex? Because technology is reshaping human behavior at a rate comparable to Moore’s Law (every 2 years). So how does a disruptive marketer respond? 4 @djgeoffe
  • 5. First, let’s understand the new normal we live in via four quotes: 5 @djgeoffe
  • 6. “Business has only two functions – marketing and innovation.” – Milan Kundera 6 @djgeoffe
  • 7. “Get into the habit of imagining an alternate scenario. By posing such ‘imagine if’ questions…we can distance ourselves from the frames, cues, anchors and rhetoric that might be affecting us.” – Noreena Hertz 7 @djgeoffe
  • 8. “The most disruptive thing in the market is not technology, but rather the customer.” – Tiffani Bova, Salesforce 8 @djgeoffe
  • 9. “Species go extinct because there are historical constraints built into a given body or a given design.” – Kevin Kelly 9 @djgeoffe
  • 10. Modern Marketers need to understand technology, platforms, emerging media, analytics, holistic decision-making journeys and… 10 @djgeoffe
  • 11. …more importantly something more complex than all of that combined. What is more complex than all of those things? 11 @djgeoffe
  • 13. Which means the ask in 21st Century Business for Marketers is: Ask “What If?” and “Why?” A LOT. 13 @djgeoffe
  • 14. Aspire and live with an attitude like my four- year-old daughter Tillie who wants to be both a unicorn and a scientist when she grows up…(because imagination is our true north)
  • 15. Don’t think or act like a B-cubed individual. Banker Boring Bottom feeder
  • 16. Banking makes like one new product every 30 years. And when they do that they practically kill the global economy. (CDO or Collateralized Debt Obligation) Life is too short to be boring. Especially in a business world with abundant solutions. A bottom feeder hires people who are C and D class in their field to take advantage of people.
  • 17. Don’t take advantage of people. Disrupt that interruptive linear and fixed mindset. 17 @djgeoffe
  • 19. More importantly empower people to achieve more. 19 @djgeoffe
  • 20. Don’t sell them a solution. Sell them your culture, your values, your beliefs… 20 @djgeoffe
  • 21. Who said life and business had to be boring? Who said, “well, these are the rules” ??? 21 @djgeoffe
  • 22. In soccer there is no “playbook” and formations adjust based on the pace and momentum of the game. Aspire to learn from the beautiful game… How Soccer Explains Our World 22Disruptive Marketing @djgeoffe
  • 23. We live in a world now where there are no rules. No best practices. No optimization tips in perpetuity… 23 @djgeoffe
  • 24. How do we navigate this new normal of… 24 @djgeoffe
  • 25. A World Without Rules 25Disruptive Marketing @djgeoffe
  • 26. What matters more in our here and now of the modern world? • Leaders? • Power/Hierarchy? • Scarcity? • Technology? • Revenue? Creative Disruption in the Anti-Organization Age 26Disruptive Marketing @djgeoffe
  • 27. How about “We the People???” • Inspiration • Being part of something bigger • Feelings/Experiences • Agility • Human Rights • Ethics Creative Disruption in the Anti-Organization Age 27Disruptive Marketing @djgeoffe
  • 28. Four Goals for the Disruptive Marketer: • Design that meets the demand of an emerging market • Reshaping the world so that it meets the ethical narratives of people- centricity • Customer obsession • The blurring of lines between company and customer Creative Disruption in the Anti-Organization Age 28Disruptive Marketing @djgeoffe
  • 29. Four Skills of the Disruptive Marketer 29Disruptive Marketing @djgeoffe
  • 30. What matters more in our here and now of the modern world? • Leaders? • Scarcity? • Technology? • Capital? The Four Skills of the Disruptive Marketer 30Disruptive Marketing @djgeoffe
  • 31. Indirect knowledge has changed the world…we should focus on: • Listening • Ignoring Bright, Shiny Objects • Ethics • Learn, Unlearn, Relearn The Four Skills of the Disruptive Marketer 31Disruptive Marketing @djgeoffe
  • 32. Always Be Closing is being replaced by Always Be Listening… The world is now a huge sound chamber where everyone has the ability to add value. The Four Skills of a Disruptive Marketer 32Disruptive Marketing @djgeoffe
  • 33. What did I get wrong in 2011 in this video? • Is Socialcam a bright, shiny object??? • What behavior should I have paid attention to? The Four Skills of a Disruptive Marketer 33Disruptive Marketing @djgeoffe
  • 34. Socialcam isn’t a dominant platform but the behavior it was capturing now is: • Video Messaging!!! • Live video streaming!!! • Post-remix video creation!!! The Four Skills of a Disruptive Marketer 34Disruptive Marketing @djgeoffe
  • 35. What corporate social responsibility and ethical standing does your company have? The Four Skills of a Disruptive Marketer 35Disruptive Marketing @djgeoffe
  • 36. What you have learned today will be irrelevant in a matter of days… The Four Skills of a Disruptive Marketer 36Disruptive Marketing
  • 37. Part of learning, unlearning and relearning is where we stand now in the world of modern marketing… 37 @djgeoffe
  • 38. So ask yourself this question to help you rethink your view of the world and marketing’s place in it… 38 @djgeoffe
  • 39. When was the last time you did something for the first time? 39 @djgeoffe
  • 40. My Name Is Geoffrey Colon…and I Work at Microsoft 40 @djgeoffe
  • 41. Mon nom est Geoffrey Colon…et je travaille chez Microsoft 41 @djgeoffe
  • 42. Mi nombre es Geoffrey Colon…y trabajo en Microsoft 42 @djgeoffe
  • 43. Mein Name ist Geoffrey Colon…und ich arbeite bei Microsoft 43 @djgeoffe
  • 44. मेरा नाम Geoffrey बृहदान्त्र है और मैं माइक्रोसॉफ्ट में काम Microsoft 44 @djgeoffe
  • 45. मेरा नाम Geoffrey बृहदान्त्र है और मैं माइक्रोसॉफ्ट में काम Microsoft 45 @djgeoffe
  • 47. Geoffrey Colon – Life ShieldFamily&Fun Professional • 3 years at Microsoft • 7 years in agency world • 4 years running my own business (Creative Solutions Marketing Agency) • 10 years in the Music Industry • Professional DJ Interests: diversity in the workplace, women in tech, futurology, social media, mobile technology, digital media, blogging, international travel, music production, DJing, reading, soccer (playing and watching), podcasting, fashion, art, music, politics, philosophy, yoga, cooking, running, boxing, MMA, cycling, swimming, physical conditioning Past Roles: landscaping, DJ, radio sales, promotions manager, creative director, event director, agency entrepreneur, social strategist, client solutions director, vice president of digital strategy Personal • Born in Bethlehem, PA • Lehigh University alum • Lived 20 years in Brooklyn, NY • Married to “the” Allison Dunmire • Two daughters: Olive & Matilda Serve on a non-profit board Bring design thinking through diversity Speak at more events, publish more books Create new and innovative business models and products around human behaviors Destroy poverty, hate, racism, sexism PublishedAuthor&NotedPodcaster
  • 48. Web: geoffreycolon.net Twitter: @djgeoffe Podcast: Disruptive FM Book: Disruptive Marketing 48 @djgeoffe
  • 49. © 2016 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted as a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. Microsoft MAKES NO WARRANTIES–EXPRESS, IMPLIED, OR STATUTORY– REGARDING THE NFORMATION IN THIS PRESENTATION.

Editor's Notes

  1. Slide 12 and 13: I’m wondering if you should have slide 12 focused on Influencer and slide 13 focused on Contributor. Thoughts? They are really two different programs. Slide 12: influencer marketing You may want to reduce the amount to points below the graph to the top 5 takeaways We don’t mention how many influencers we have, what our global coverage is (very US-centric, yet we will have Axel on the call), and the specific audience this group reaches We do not articulate what our strategy is for FY’16/H2 > where do we see the greatest opportunity. Know that I have mentioned to these leaders so for this information to be missing would be a big disconnect (and I would ask you in the meeting J). You should consider how you would articulate our progress against these focus areas, as well. We should apply this to the Contributor deep-dive as well. The chart on slide 14 is quite blurry, can you get a sharper screen shot? Slides 28-30, can we put these in the Appendix?
  2. Slide 12 and 13: I’m wondering if you should have slide 12 focused on Influencer and slide 13 focused on Contributor. Thoughts? They are really two different programs. Slide 12: influencer marketing You may want to reduce the amount to points below the graph to the top 5 takeaways We don’t mention how many influencers we have, what our global coverage is (very US-centric, yet we will have Axel on the call), and the specific audience this group reaches We do not articulate what our strategy is for FY’16/H2 > where do we see the greatest opportunity. Know that I have mentioned to these leaders so for this information to be missing would be a big disconnect (and I would ask you in the meeting J). You should consider how you would articulate our progress against these focus areas, as well. We should apply this to the Contributor deep-dive as well. The chart on slide 14 is quite blurry, can you get a sharper screen shot? Slides 28-30, can we put these in the Appendix?
  3. I grew up in a physical world, and I speak English. The next generation is growing up in a digital world, and they speak social.” <EPI ATT>–Angela Ahrendts, Apple senior vice president
  4. I grew up in a physical world, and I speak English. The next generation is growing up in a digital world, and they speak social.” <EPI ATT>–Angela Ahrendts, Apple senior vice president
  5. I grew up in a physical world, and I speak English. The next generation is growing up in a digital world, and they speak social.” <EPI ATT>–Angela Ahrendts, Apple senior vice president
  6. I grew up in a physical world, and I speak English. The next generation is growing up in a digital world, and they speak social.” <EPI ATT>–Angela Ahrendts, Apple senior vice president
  7. I grew up in a physical world, and I speak English. The next generation is growing up in a digital world, and they speak social.” <EPI ATT>–Angela Ahrendts, Apple senior vice president
  8. Slide 12 and 13: I’m wondering if you should have slide 12 focused on Influencer and slide 13 focused on Contributor. Thoughts? They are really two different programs. Slide 12: influencer marketing You may want to reduce the amount to points below the graph to the top 5 takeaways We don’t mention how many influencers we have, what our global coverage is (very US-centric, yet we will have Axel on the call), and the specific audience this group reaches We do not articulate what our strategy is for FY’16/H2 > where do we see the greatest opportunity. Know that I have mentioned to these leaders so for this information to be missing would be a big disconnect (and I would ask you in the meeting J). You should consider how you would articulate our progress against these focus areas, as well. We should apply this to the Contributor deep-dive as well. The chart on slide 14 is quite blurry, can you get a sharper screen shot? Slides 28-30, can we put these in the Appendix?
  9. Slide 12 and 13: I’m wondering if you should have slide 12 focused on Influencer and slide 13 focused on Contributor. Thoughts? They are really two different programs. Slide 12: influencer marketing You may want to reduce the amount to points below the graph to the top 5 takeaways We don’t mention how many influencers we have, what our global coverage is (very US-centric, yet we will have Axel on the call), and the specific audience this group reaches We do not articulate what our strategy is for FY’16/H2 > where do we see the greatest opportunity. Know that I have mentioned to these leaders so for this information to be missing would be a big disconnect (and I would ask you in the meeting J). You should consider how you would articulate our progress against these focus areas, as well. We should apply this to the Contributor deep-dive as well. The chart on slide 14 is quite blurry, can you get a sharper screen shot? Slides 28-30, can we put these in the Appendix?
  10. Slide 12 and 13: I’m wondering if you should have slide 12 focused on Influencer and slide 13 focused on Contributor. Thoughts? They are really two different programs. Slide 12: influencer marketing You may want to reduce the amount to points below the graph to the top 5 takeaways We don’t mention how many influencers we have, what our global coverage is (very US-centric, yet we will have Axel on the call), and the specific audience this group reaches We do not articulate what our strategy is for FY’16/H2 > where do we see the greatest opportunity. Know that I have mentioned to these leaders so for this information to be missing would be a big disconnect (and I would ask you in the meeting J). You should consider how you would articulate our progress against these focus areas, as well. We should apply this to the Contributor deep-dive as well. The chart on slide 14 is quite blurry, can you get a sharper screen shot? Slides 28-30, can we put these in the Appendix?
  11. “The most disruptive thing in the market is not technology, but rather the customer.” —Tiffani Bova
  12. “The most disruptive thing in the market is not technology, but rather the customer.” —Tiffani Bova
  13. “The most disruptive thing in the market is not technology, but rather the customer.” —Tiffani Bova
  14. Mi nombre es Geoffrey Colon y trabajo en Microsoft
  15. Mi nombre es Geoffrey Colon y trabajo en Microsoft