Keynote given at annual web company conference FeWeb2015 (together with Pieter Baert). We talked about how strategy for a digital world starts with understanding people, their behaviours and their needs.
2. We help companies understand the impact of
digital & technology on their business, by
focusing on people and their needs.
We help companies define a digital marketing
strategy, innovate online services and adopt a
customer-centric organisation culture.
Pieter Baert Gerrie Smits
37. Easier solutions
Rememberthe web link
Rememberthe name and Google it
Take a picture with your phone
E-mail the link to yourself
Write it on a piece of paper
…
Interested in a product? Want to visit the site?
38. We need a mobile app.
We have to be on Facebook.
Let's create an Apple Watch app.
Everyone will use a fitness tracker
Shouldn’t we do Big Data?
Our customers will love 3D printing!
Let’s put bluetooth in a toothbrush
Let’s do immersive, AR and VR
…
Now replace QR with other technologies
45. User needs &
motivations are
relatively stable
Uncertain.
Constantly
evolving
+ = ?
People are the steady bit
46. + =
I want to show
my holiday
snaps & show
off.
Smartphones Instagram feed
Example: Instagram
47. + =
Example: Zalando
I want
convenience in
my shopping
(trying, delivery,
…)
E-commerce Boxes of shoes!
48. + =
I want
earphones that
fit me perfectly
+
convenience
Mobile app
using front
facing camera
+
3D printing
Made-to-
Measure
earphones
Example: NRML
54. Number 1
attribute for
success in
digital world
according to
business
leaders?
Empathy
study University of South California
55. Number 1
attribute for
success in
digital world
according to
business
leaders?
Empathy
(the others:
adaptability
curiosity
holistic thinking
cross-cultural
competence)
study University of South California
56. “Everyone has their face
toward the CEO and their
ass toward the customer.”
-
Jack Welch, CEO GE
57. “Don’t fuck up
the culture!” -
investor Peter Thiel’s
advise to AirBnB after
investing $150m
58. 666 = Iterative Strategy>>
Long-term thinking
+ short-term doing
What can you do
• in 6 days
• in 6 months
• in 6 years
Create
Measure
Learn
64. Playvideo games
Visit other places or attractions
Demo a car
Watch sports
Visit a house for sale
Learn new skills
Make movies
Bomb places
Watch porn
…
What could we do with VR technology?