2. About HTECH
• MBE Training and Consulting Company
• Leaders in Business Analysis, Project Management,
and Leadership Development
• Core Services
– Strategic Business-Technology Assessments
Business Technology
– Specialized Staff Augmentation
– Learn-and-apply Training
pp y g
• Strength in Healthcare / Construction /
Manufacturing
• Headquartered in Indianapolis, Indiana
• Founded in 1999, and growing
• Alliances with Purdue and Vincennes University
4. Why Globalization and the need for
Effective Global Project Management?
Market consolidation
Market lib li ti
M k t liberalization and privatization
d i ti ti
New technology
gy
Free trade and globalization of economies
Regulations and trade barriers
Free globalization of communications
F l b li ti f i ti
5. Approaches to Globalization of Business
Globalization of business can be defined as—
Integrating business activities across
geographical and organizational boundaries
Having the products services and facilities to
products, services,
serve markets anywhere
Performing business on an international basis
with a market-centered focus
6. Approaches to Globalization of Business
TWO Key Business Management strategies --
Global Business Strategy
Emphasis on localized marketing strategy
Utilization of local resources in management
Decision making is decentralized
g
International Business Organization
Emphasis on global marketing strategy
Utilization of centralized resources in management
Decision making is centralized
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7. What is a Global Project?
A “global p j
g project” can be defined as a
project whose activities are performed in
multiple countries. The project team is
typically composed of members from more
f f
than one country.
8. What makes a Global project unique?
Culture Language and
communication
O rganizational Political
structure Systems
Tim
st
Co
e
Legal and
Time zone
regulatory
differences
systems
Scope
Finances
I nfrastructure (currency,
taxes, and
so on)
9. Global Project Manager Skills
Professional
P f i l Political
P liti l awareness
(managerial and/or Conflict resolution
technical) Leadership
Business
B i Communication
management
knowledge Negotiation
Cultural sensitivity
C lt l iti it Social skills
Sense of time Flexibility
Listening Stability
Reflective
Active
10. Blending the Art and Science of
Global Project Management
The Science of Project Management
alone does not guarantee success!
g
11. Planning tips for Global projects
Successful planning strategies for global initiatives --
1. Define or understand the business case for the global
g
project
2. Perform a “country-specific” industry study
3. Perform a “global project” feasibility assessment
4.
4 Identify global project risks (threats and opportunities)
5. Develop the detailed global project plan
12. Planning tips for Global projects
Performing a country-specific study--
1. Interview knowledgeable sources
• Personal contacts within country(s)
• Outside parties or consultants
2.
2 Assess the following elements within a country
• Political System
• Legal and fiscal framework
• Local taxes, tariffs, and other costs
• Business environment
• Infrastructure and logistics
• Local raw material availability
• Marketing and distribution channels
13. Planning tips for Global projects
Performing a global project feasibility assessment -
Technical capabilities of partners or subcontractors
Sources for equipment and construction materials (track
record, capability, reliability)
Transport of goods and materials
T t f d d t i l
Availability of local employees and prevailing wages and
labor laws
Requirements and costs for expatriate employees
Procurement and contracting requirements
Availability of local legal, accounting, and other expertise
Costs of office, manufacturing, warehouse, and/or other
facility leasing
14. Planning tips for Global projects
Developing the detailed global project plan -
Form a global project team
Work with stakeholders to understand/interpret the global project
requirements and the scope of the global project
Develop a global-centric work breakdown structure (WBS)
Determine preliminary costs and develop a schedule
Develop global subsidiary plans
Establish a baseline (cost, timeline, and scope) with risk
contingency reserves factored in
15. Global Project Management Challenges
COMMUNICATION ISSUES with a Virtual Team:
Time zones
Scheduling meetings is more difficult
Email exchanges may not always be the best medium for
immediate responses
Language
Communication across individualist and collectivist cultures
Words and expressions may not translate well
Culture
Different work behaviors in different countries
Potential reluctance of some team members to share details of
their
th i part of the plan
t f th l
Reward systems may be different
16. Global Project Management Challenges
COMMUNICATION ISSUES with a Virtual Team:
Conflict Management
Scheduling meetings is more difficult
Email exchanges may not always be the best medium for
immediate responses
Language
Communication across individualist and collectivist cultures
Words and expressions may not translate well
Culture
Different work behaviors in different countries
Potential reluctance of some team members to share details of
their
th i part of the plan
t f th l
Reward systems may be different
17. Tips to Overcome Challenges
FOUR key areas to maximize your success with global projects --
1. Leading a Virtual Team
2. Developing communication strategies
3. Controlling the Project
4. Developing Cultural Intelligence
18. Tips to Overcome Challenges
1. Leading a Virtual Team
Create a “sense of team” when working across distances
Resolve conflicts and reaching consensus when
discussions are asynchronous
y
Find time for synchronous communication that respects
personal time boundaries
Respond to the need for regular communication; otherwise
conflicts can build silently
Synchronize the working hours of groups that need
constant interaction
Establish home-office linkages to company servers
E t bli h h ffi li k t
19. Tips to Overcome Challenges
2. Developing Communication Strategies
Perform a thorough stakeholder analysis
Use PM industry standards
PMI, IPMA, Prince II
Produce naming conventions
Determine where project information will be stored and
who can access it
Share Point, Network directory
Triple check all communications
Write it, Say it, Recap it
, y , p
20. Tips to Overcome Challenges
3. Controlling a global project
Create sub project teams
Establish a governance team or project steering
committee
Coordinate rather than control
Maximize your accessibility
Feedback instead of advice
Decisiveness, but not intrusive supervision
Lead with patience but not slothfulness
Honesty rather than manipulation
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Consensus decision-making when appropriate
Frequent risk management assessments
21. Tips to Overcome Challenges
4. Developing cultural intelligence
Perform a thorough country and global feasibility
assessment
Provide global p j
g project management training to entire team
g g
Meet with the entire team face-to-face at least once
Assess cross-cultural differences in leadership styles
Traditionalism versus Modernism
Particularism versus Universalism
Outer-directed versus Inner-directed
22. Useful Information Sources
Country Commercial Guides (prepared by U.S. embassies
annually)
ll )
http://www.state.gov/e/eb/rls/rpts/ccg/
Embassies and consulates
http://www.embassyworld.com
htt // b ld
Organization for Economic Co-operation and Development
reports
http://www.oecd.org
h // d
World Bank, Asian Development Bank, other financial
institutions
http://www.worldbank.org
http://www.adb.org
24. HTECH Clients
Indiana Based National
Community Health Network Anthem – NGS
A th
Cummins Discover Card
Eli Lilly & Company Northrop Grumman
St. Vincent Hospital GB Manufacturing
Indianapolis Public Schools HSBC
Bucher and Christian John Deere
Software Engineering Lexmark
Professionals
Motorola
State of Indiana
TEK Systems
Vincennes University
U. S. Cellular
U. S. Alcohol, Tobacco,
U S Alcohol Tobacco and Firearms
U.S. Patent Office
Government Services Administration
