The insurance industry in Australia faces many challenges from competitors, regulators, the changing workforce and increasing customer choices. Smart organisations - large and small - can take advantage of the opportunities to stand out and thrive.

3. Reference: Protiviti

4. Reference: KPMG General Insurance Industry Review 2014

5. Reference: Protiviti

6. Reference: OECD Global Insurance Market Trends 2014

7. Reference: KPMG General Insurance Industry Review 2014

8. Reference: Suncorp Insurance Insights 2014

9. Reference: Suncorp Insurance Insights 2014

10. Reference: KPMG General Insurance Industry Review 2014

11. Reference: Kelly Global Workforce Index

12. Ref: Personal Finance and Investments Symposium

13. Reference: KPMG General Insurance Industry Review 2014

27. “Everybody has a
plan until they get
punched in the face.”
- Mike Tyson

28. Photo: John Snape

31. Photo: Andronicus Max

33. ignore
manage
resist embrace
lead

37. {
Gihan Perera