Building blocks of Civic Engagement platform

fixing what matters - Vierenvijftig Code for Europe - implementing citizen participation platformCode for Europe - implementing citizen participation platform
Building blocks of
Civic Engagement platform

fixing what matters - Vierenvijftig Code for Europe - implementing citizen participation platform
Examples of civic engagement platforms
Open-source applications
by Code for America
Proprietary solutions
by UK based start-ups
Examples from Dutch
cities

Posting Questions Submitting Ideas Conversation
Feedback from City
Analytics
Project Generation
Interactions between citizens and city authority

User: participation manager Activity: publish question
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feature
Interactions
comments
The template for building blocks
solution owner

Change By Us Admin - Homepage questions
Posting Questions
Who will create
questions?
!
What questions can
you think of?
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SMS-based polling question creation
Posting Questions
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Advertising the questions to encourage participation
Posting Questions
User: participation manager Activity: advertise question
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!
How will you reach
people to get their
opinion?

Adding visual imagery to poll options
Posting Questions
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A webpage dedicated for a neighbourhood and question
Posting Questions
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Reply to questions through the post-it UI
User: citizen Activity: send a new idea/response
Submitting Ideas
CBU is a good
example of an
engaging website
to react to
questions
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Neighbourhood post-it board in the community webpage
Submitting Ideas
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Integration with
existing
neighbourhood
platforms

Submitting wishes for a better neighbourhood
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Submitting Ideas
How is it actually
implemented in the
back-end?

Mobile UI for entering a comment to urban development project
Submitting Ideas
It’s an open-ended
question but with a
set of pre-defined
keywords to help
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(New) Tweet your idea
User: citizen Activity: submit new answer/idea
Submitting Ideas
We can parse the
Twitter “feed”. When
we find a tweet with a
specific #hashtag, we
can assign it as reply
to a question

(New) Send through Facebook your idea
User: citizen Activity: submit new answer/idea
Not yet
implemented.
Submitting Ideas
Change by us Bos en Lommer

Textizen - Send response to a poll/question via SMS
Submitting Ideas
A phone number can be
assigned to a specific
question/poll.
Every SMS coming to
that number is assigned
to that question
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Change By Us - Adding a location to a new idea
User: citizen Activity: add location to idea
Submitting Ideas
CBU allows to specify
a neighbourhood
where the idea
applies.
Is the neighbourhood
enough?
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Responses with Yes or No on statements in your community
User: citizen Activity: voting
Conversation
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Commonplace comment detail view
User: citizen Activity: vote on idea
Conversation
People can vote on
existing ideas if
they share the
same opinion
Courtesy of Commonplace

Organise off-line workshops
User: citizen Activity: Attend an workshop
Conversation
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Organise an off-
line event and
invite participants.

Textizen: Public dashboard & poll results
User: citizen/participation ofﬁcer Activity: view outcomes of poll
Feedback from City
The dashboard can
be either private
(only for city
officers) or public
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Change By Us - “Featured Project” functionality for Admins
User: participation manager Activity: “endorse” a project
Feedback from City
“Admins” can
“Feature” a project.
!
The project will appear
in homepage and will
be made an “Official”
project from City
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Change By Us - “Who is listening” (from 2013)
User: city ofﬁcials Activity:show your commitment
Feedback from City
Change By Us allows to
specify people
featured on homepage
that “put their face”
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? - We found no examples!
User: citizen/participation ofﬁcer Activity: show what city did
?
Feedback from City
Show what city has
done in reply to
people’s answers
and ideas

Change By Us “Metrics” page
User: data analyst Activity: analysis on responses
Analytics
Data can be
exported in CSV
and analysed
through external
tools (Excel,… )
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CommonPlace Dashboard
User: participation manager Activity: review data from ideas
Analytics
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Change By Us - Project page
User: citizen Activity: join/start/manage a project
Project Generation
Citizens can start
projects.
Other people can
join existing
projects by
attending events
and helping out
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Change By Us - Project page
User: participation manager Activity: start/manage a project
Project Generation
A project can be
started also by the
city!
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Change By Us - Crowdfunding
User: various Activity: crowdfunding projects
Project Generation
Funding can be
requested by city-
organised projects
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CC-BY Ohyoon Kwon, Giovanni Maggini
ohyoon@vierenvijftig.nl
giovanni@vierenvijftig.nl

Building blocks of Civic Engagement platform

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