This document describes a project by the Paisii Hilendarski Municipal Library to provide training to mayors and technical assistants from Samokov Municipality. The training aimed to improve skills in using new technologies and providing e-services to citizens. Modules covered topics such as Windows, online searching, e-documents, e-signatures, legislation resources and national databases. As a result, mayors' offices improved their ability to offer administrative services electronically, benefiting residents. The project also decentralized services and improved quality of life. Sustainability plans included further consultations and expanding training to other groups.

1. PAISII HILENDARSKI MUNICIPAL
LIBRARY

2. IMPROVING THE KNOWLEDGE
AND SKILLS OF MAYORS AND
TECHNICAL ASSISTANTS FROM
MAYORS’ OFFICES
IN SAMOKOV MUNICIPALITY
A project of Paisii Hilendarski Municipal Library
under the Grants Scheme for Funding of
Innovative Projects of the Glob@l Libraries
Bulgaria Program

3. PARTNERS
“Reform
and Development”
Non-profit Organization
With experience in projects
under the Human Resources Development
Operational Programme

4. GROUND FOR CHOOSING THE
PROJECT PROPOSAL
Unfamiliarity with the internet resources
that provide administrative services and
inability to work with electronic
documents; unfamiliarity with the functions
and use of electronic signatures
 Inability to provide local administrative
services by the mayors’ offices (since new
technology in customer care is not implemented),
leading to higher costs of services for the local
community and an increase in poverty among
marginalized groups (the unemployed,
pensioners, ethnic minorities)
 Delay in provision of services
(due to centralized services)


5. PROJECT GOALS
To improve the quality of administrative
services in mayor’s offices for the residents of
the villages in Samokov Municipality through the
implementation of new technology and the
provision of e-services in customer care.
 In more concrete terms, the project aims to
improve the skills of mayors and technical
assistants from mayors’ offices in Samokov
Municipality for working with new technology
and providing administrative services to citizens
electronically


6. TRAINING MODULES:
Working with Windows 7. Means of searching
for information online
 Directory of administrative structures
and documents of executive bodies


7. TRAINING MODULES:

e-Government:
- e-Document
- e-Signature
- e-Certificate
- e-Employment
- e-Health

8. TRAINING MODULES:
Electronic public information resources
 Access to national, local and European legislation
 Working with internet resources containing
administrative and legal information: National
legislation
- Ciela Database
- State Gazette Online
- Bulgarian Law Portals
- NRA – personal identification code (PIC)


9. TRAINING IMAGES

10. TRAINING IMAGES
Krum Georgiev, Mayor of Beli Iskar
(who began his career as a librarian
in the chitalishte library)

11. 80-YEAR OLD MAYOR OF DOLNI OKOL –
DANCHO DIMITROV – THE LONGEST
RUNNING MAYOR IN BULGARIA –
RECEIVING HIS CERTIFICATE

12. TRAINING MODULES:
National Database (NDB):
- Terms of access
- Working with NDB
- Documents issued by NDB
 Information system for local taxes


13. RESULTS ACHIEVED
Improved skills of mayors and technical assistants
in providing administrative services to citizens
electronically by means of modern information
technology:
- The mayors and technical assistants are familiar
with the websites that provide administrative
services
- 97% are able to work with the National Database
of Population and the Information System for Local
Taxes
- All 24 mayors that passed the training acquired
knowledge and skills in working with e-documents
and e-signatures, and are familiar with their use
- 12 mayors’ offices have electronic signatures,
and 8 are in the process of getting one
- The mayor’s offices that have electronic signatures
provide civil registration services locally and in real
time, and administrative services related to local
taxes

14. RESULTS ACHIEVED
The quality of life of municipalities’ residents
was improved by saving time and money needed
for the service
Administrative services were decentralized

15. SUSTAINABILITY AND BUILDING
UPON PROJECT RESULTS
Further consultations
Expanding the target groups to be trained:
- unemployed
- pensioners
- minority groups
- chitalishte libraries from the municipalities
Preparing new project proposals

16. CONCLUSIONS:
Modern libraries offer cost-effective
and efficient infrastructure for lifelong
continuing education
 Modern libraries are active partners
in implementing the Lisbon Strategy
for Lifelong Learning


17. THANK YOU!
Albena Ihtimanska
Paisii Hilendarski Municipal Library
Samokov
aihtimanska@abv.bg