A SIPOC is a very simple tool. It’s easy to build, easy to understand but not always used optimally. Watch this 1-hour intermediate webinar on this “must-use” tool to be sure that you are leveraging it to its fullest capacity by understanding all the ways that it can help you, your team, and your process improvement project be more successful. https://goleansixsigma.com/webinar-5-ways-sipoc-helps-understand-improve-process/

1. 10/16/2017
Presented by Tracy O’Rourke
Managing Partner & Executive Advisor
at GoLeanSixSigma.com
5 Ways a SIPOC Helps
You Understand & Improve
Your Process

2. Our Expert: Tracy
2
• Managing Partner & Executive
Advisor at GoLeanSixSigma.com
• 20 years of industry experience
• Began Process Improvement
career at GE as a Black Belt
• UCSD & SDSU Instructor:
Lean Enterprise and
Lean Six Sigma Courses
• MBA from Pepperdine University
• BA in English Literature from
San Francisco State University

3. How to Interact
3
• Ask a question
• Answer polls

4. Let’s Interact!
4
Where are you from?
Share your location in the Questions area in your Control Panel!

5. Who Is GoLeanSixSigma.com?
5
GoLeanSixSigma.com makes it easy for everyone
everywhere to build their problem-solving muscles.
We provide the most practical, easy to understand and
enjoyable Lean and Six Sigma resources available.

6. We’ve Helped People From…
6

7. • What is a SIPOC?
• How to Construct a SIPOC
• 5 Ways to Use a SIPOC
1) Visualize, understand and communicate the
high level process
2) Identify the customer and their requirements
3) Plan a process walk
4) Manage detailed process mapping
5) Identify useful measures
Today’s Agenda
7

8. What Is a SIPOC?
8
• A high level map of a process
• A bird’s eye view
• A tool that allows a team to see their process in
relation to all needed inputs, outputs, and suppliers
• Shows process boundaries
• Identifies relationship between suppliers, inputs and
process
• Determines key customers

9. How Do You Construct a SIPOC?
9
WHAT
information
or materials
come
into the
process?
WHO
provides
the inputs
to the
process?
HOW
is the
product
or service
produced?
WHAT
is the
product
or service
that comes
out of the
process?
WHO
receives
these
products
or services?

10. 1. Communicate High Level Process
10

11. 2. Identify Customers and Requirements
11

12. Definitions
• Customer: Anyone who uses
or receives a service or
product from a process.
• Stakeholder: Any individual
who has a vested interest in
how the process performs,
but doesn’t receive or use
the product or service.
• Process Partner: Entities,
agencies or departments
that work together to
provide a product or service
to a customer.
12
https://goleansixsigma.com/glossary/

13. • Process Walk: Physically going to where work happens
(Gemba) and interviewing the process participants
• Conducted by process participants
• Builds profound knowledge of the process
3. Plan a Process Walk
12

14. Plan Process Walk Interviews
14
Elisabeth
Elisabeth
Karlo
Anna
Anna
Customer - Julius

15. 4. Manage Detailed Process Mapping
15
Marathon Mapping

16. Poll #1:
16
Have you participated in a
marathon mapping session?
A. Yes
B. No

17. 5. Identify Useful Measures
17

18. Poll #2:
18
How have you used SIPOC
before?
A. Communicate the high level process
B. Identify customer requirements
C. Discuss and manage scope
D. Manage detailed process mapping
E. Identify useful measures

19. Today We Covered
19
• What is a SIPOC?
• How to Construct a SIPOC
• 5 Ways to Use a SIPOC
1) Visualize, understand and communicate the
high level process
2) Identify the customer and their requirements
3) Plan a process walk
4) Manage detailed process mapping
5) Identify useful measures

20. Q&A
20

21. Getting Started
21
Learn more by starting some
more training!
• Yellow Belt Training is FREE at
GoLeanSixSigma.com
• Green Belt Training &
Certification
• Black Belt Training &
Certification
• Lean Training & Certification
Coupon Code: 20SIPOC
20% discount on our main courses!
*Expires October 31st

22. Upcoming Webinars
22
Register today at GoLeanSixSigma.com/webinars
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so please share your feedback on the survey at the end of
close of this webinar.

23. Just-In-Time Podcast
23
Tune in at GoLeanSixSigma.com/cafe for the latest Lean Six
Sigma news, easy ways to apply Lean Six Sigma and
interviews with process improvement leaders like you!

24. Q&A
24

25. Thank You for Joining Us!
25
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