nice presentation on six sigma..

1. PRESENTATION ON SIX SIGMA
(6 σ)

2. Six Sigma is an organizations philosophy towards
Quality which CONTINUOUSLY forces it to
improve its process performance....
Improvement in the
average
6 8 10 12 14 16 18 20 22 24 26
Mints.

3. ...And reduce the variability in
process performance.
Improvement in the
average
Reduction in
the variance
6 8 10 12 14 16 18 20 22 24 26
Mints.

4. And then again improve the
average & reduce variability
Improvement in the
average
6 8 10 12 14 16 18 20 22 24 26
Mints.

5. Six Sigma is a stretch goal of achieving 3.4 defects per
million opportunities
SIGMA DEFECT RATE COST OF POOR COMPETITIVE
QUALITY LEVEL
Level (PPM)
( % OF SALES )
6 3.4 <1%
WORLD
CLASS
5 233 1 % - 5%
4 6,210 5 % - 10 %
3 66,807 10 % - 15 %
INDUSTRY
AVERAGE
2 308,537 15 % - 25 %
1 690,000 > 25 % NON-
COMPETITIVE

6. Six Sigma focuses on measuring &
controlling the variation
• What gets Measured gets Focused
• What gets Focused gets Achieved
• What gets Achieved gets Recognized
• What gets Recognized gets Institutionalized

7. So what do all the Gurus in their thick
books have to say about Six Sigma ?
• Sigma is a statistical term,
which measures how far a
process varies from
perfection.
• Quantitatively it is a stretch
goal of achieving less than 3.4
defects per million
opportunities in servicing the
customer
• Culturally, it is about learning
to build processes that deliver
flawless quality of output
The resolve to attain continuously to achieve world
class performance
greater heights...

8. Raghunath
Medge, President Unique Indian organization
Mumbai Tiffinmens practicing Six Sigma
Association claims “ If – Harvard University Study
we make 10 mistakes a
month, no customer
would use our service”

9. Six Sigma – a way of life for people who
may not have even heard of any management
jargon
• Around 5000 Tiffinwallas • Methodologies
deliver 175,000 lunches
everyday and take the empty • Work distribution
tiffin back. They make One • Work simplification
Mistake in 2 months.
• Time management
• This is 1 mistake or defect per • Color coding
17.5 million opportunity which • Measurement system
is around 8.9 sigma
• Values
• Most of the Tiffinwalas are
illiterates • Trust
• Ownership
• The one who picks the Tiffin • Relationship building
from home is not the one who
delivers at the office • Customer orientation

10. Perfection in product / service delivery has been the
cornerstone of Six Sigma success stories
GE Motorola
• Market leadership • Premium Quality image
– Growth engine – 10 X improvement/ every 2 years
– > $ 5 Billion savings – $ 14 Billion savings
Hewlett Packard American Express
• Cost competitiveness • Customer satisfaction management
– Waste elimination – Customer listening
– $ 1.5 Billion savings – Evaluate performance
Different companies have initiated Six Sigma for different
business objectives and have also simultaneously achieved
significant business results

11. Journey towards Six Sigma
• Accelerate the rate of improvement
– 10 times every 2 years
• Compels “out of the box” thinking
• Builds robustness in daily management based on data rather than
opinion
• Starts a set of chain reactions in strategic, tactical and operational
improvements
• Sets performance goals for everyone
• Generates sustained success

12. Thank You!!