1. 2015 Copyright © Grazitti Interactive. All rights reserved. Salesforce, Service Cloud, Salesforce Communities, and others are trademarks of salesforce.com, inc. and are used here with permission
.
Salesforce Communities® are
EASY
& get in
Money
(With our Expertise)

2. 2015 Copyright © Grazitti Interactive. All rights reserved. Salesforce, Service Cloud, Salesforce Communities, and others are trademarks of salesforce.com, inc. and are used here with permission
.
Force.Com Template – Layout – One Column
Template 1 Community - https://ping.force.com/

3. 2015 Copyright © Grazitti Interactive. All rights reserved. Salesforce, Service Cloud, Salesforce Communities, and others are trademarks of salesforce.com, inc. and are used here with permission
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Force.Com Template – Layout – Two Column
Template 2 Community - http://community.alteryx.com/

4. 2015 Copyright © Grazitti Interactive. All rights reserved. Salesforce, Service Cloud, Salesforce Communities, and others are trademarks of salesforce.com, inc. and are used here with permission
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Force.Com Template – Layout – Three Column
Template 3 Community - Egencia

5. 2015 Copyright © Grazitti Interactive. All rights reserved. Salesforce, Service Cloud, Salesforce Communities, and others are trademarks of salesforce.com, inc. and are used here with permission
.
• Faulty wildcards treatment
• Time delay in replication of Search results in Sandbox environment
• Inaccurate indexing
• Auto-suggest is missing
• Search results on Service Console are inaccurate/irrelevant/missing
• Wrong order of search results
• Different results within short spans of searches
• Insufficient results within KnowledgeBase
Searching the Community
Salesforce Search is an extremely powerful functionality. However, there are times when it
falls short. You might have come across some of these issues yourself:

6. 2015 Copyright © Grazitti Interactive. All rights reserved. Salesforce, Service Cloud, Salesforce Communities, and others are trademarks of salesforce.com, inc. and are used here with permission
.
Fortunately, we have hit upon a solution for all these
problems and which ensures:
• Search Speed
• Search Consistency
• Search Usability
Our experts have the know-how to implement Apache
SOLR, a simple yet powerful solution for your Salesforce
instance. Apache SOLR is
Searching the Community
Light Scalable Reliable

7. 2015 Copyright © Grazitti Interactive. All rights reserved. Salesforce, Service Cloud, Salesforce Communities, and others are trademarks of salesforce.com, inc. and are used here with permission
.
Content Organization
Files Salesforce CRM
Content
Salesforce
Knowledge
Documents Attachments
Purpose Upload, store,
find, follow, share,
sync, and
collaborate on
Salesforce files in
the cloud.
Publish and share
official corporate
files with
coworkers and
deliver them to
customer
Create and
manage content,
known as articles,
in a knowledge
base.
Store Web
resources, such as,
logos, DOT files,
and other
Visualforce
materials in
folders without
attaching them to
records
Attach files to
records from the
Attachments
related list on
selected detail
pages
Users Co-workers,
groups
Co-workers Internal users and
customers
Custom Custom
Different content needs to go under different Tabs in Salesforce. Correctly Organizing this content and then linking the
appropriate content tab with the community serves two major areas –
• Type of content for the correct user
• Maximum utilization of content

8. 2015 Copyright © Grazitti Interactive. All rights reserved. Salesforce, Service Cloud, Salesforce Communities, and others are trademarks of salesforce.com, inc. and are used here with permission
.
Multi-Platform Content Aggregation
We know most of the times you do not want to think about a community because you will have to import data from your
old systems into new ones. And, train people to co-relate the two platforms, then manage the anomalies when they
arise.
What if you can have EVERYTHING inside one platform? Take a look at this content aggregation workflow.

9. 2015 Copyright © Grazitti Interactive. All rights reserved. Salesforce, Service Cloud, Salesforce Communities, and others are trademarks of salesforce.com, inc. and are used here with permission
.
We have implemented a workflow to
connect two platforms to enable content
aggregation.
• Zendesk – Case Routing and Customer
Service Application
• Lithium – Online Community Platform
The answers are aggregated & displayed on
one platform only.
Take a look at the high-level view of this
operation.
Multi-Platform Content Aggregation

10. 2015 Copyright © Grazitti Interactive. All rights reserved. Salesforce, Service Cloud, Salesforce Communities, and others are trademarks of salesforce.com, inc. and are used here with permission
.
Third Party Integrations
Your community does not need to be an isolated island. It can be (and needs to be
integrated with other apps). Here’s a list of what we have done (If you have others, we will
integrate those too)
• Clarizen (Project Management)
• Lithium (community platform)
• Alteryx(BI tool)
• Marketo
• Wordpress
• Apache Solr
• Box.net
• Flexera
• Brightcove
• Elastic Search
• Vimeo

11. 2015 Copyright © Grazitti Interactive. All rights reserved. Salesforce, Service Cloud, Salesforce Communities, and others are trademarks of salesforce.com, inc. and are used here with permission
.
Support Desk (Service Cloud) Integration
Integrating Service Cloud with your Salesforce community will super-charge your Customer Support Ops.
Many of our customers like Marketo, Ping Identity, Centrify and others have done this. Take Marketo’s
Case. With this integration, it recorded:
This led to savings of over a million dollars in support costs for
Marketo.

12. 2015 Copyright © Grazitti Interactive. All rights reserved. Salesforce, Service Cloud, Salesforce Communities, and others are trademarks of salesforce.com, inc. and are used here with permission
.
Branded Chatter

13. 2015 Copyright © Grazitti Interactive. All rights reserved. Salesforce, Service Cloud, Salesforce Communities, and others are trademarks of salesforce.com, inc. and are used here with permission
.
User Experience
With Salesforce1, it
will become easier
to create branded
and responsive
communities with
easy to use tools
and templates with
built in analytics
tools
Community
members can switch
amongst multiple
devices with the
new rollouts by
Salesforce.

14. 2015 Copyright © Grazitti Interactive. All rights reserved. Salesforce, Service Cloud, Salesforce Communities, and others are trademarks of salesforce.com, inc. and are used here with permission
.
UI - Aesthetic & Functional Appeal
Coding Visual Force Pages to match your exact branding requirements is the only tricky part in Salesforce
Community Set-up. Look at how we transformed an older community.

15. 2015 Copyright © Grazitti Interactive. All rights reserved. Salesforce, Service Cloud, Salesforce Communities, and others are trademarks of salesforce.com, inc. and are used here with permission
.
If some of your
questions about
communities have
been answered, we
were glad to be of
help.

16. 2015 Copyright © Grazitti Interactive. All rights reserved. Salesforce, Service Cloud, Salesforce Communities, and others are trademarks of salesforce.com, inc. and are used here with permission
.
And, if you are full of new
ones, just send us a word at
info@grazitti.com,
our community experts will
get back to you.