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Fastr - Whatsapp for Customer Service
- 3. Market Gap People to People People to Business Phone Mail Live Chat Phone
- 4. Solution A native app where customers can talk seemlessly, easily and fastr® with businesses. SAVE PRECIOUS TIME CONNECT WITH BUSINESSES BUILD RELATION-‐ SHIP Go to where your customer is going…
- 5. $5 Billion+ in 2017 Market Size $36.5 billion+ by 2017 $3 Billion+ ENTERPRISES CUSTOMER SOFTWARE SERVICE SPEND (WORLDWIDE) Total Addressable Market SPEND ON NEW MEDIUMS TO INTERACT WITH CUSTOMERS Serviceable available Market $200 m fastr® Target Share of the Market Source: Gartner
- 6. 3x Instant messaging volume by 2016 5x Produc<vity using text to handle volume of customer service requests 1 Number of seamless, one-‐stop apps to connect with businesses Market Trend
- 7. BE PROACTIVE and let customers before a problem bubbles up Real-time analytics to ensure that you are on top of your customer happiness BENEFITS OF FASTR EXPERIENCE INSIGHT EFFICIENCY Reach out to the customer with the medium that is gaining popularity Text is more pointed & productive to handle more volume per customer service agent
- 8. BUSINESS MODEL We will serve different sizes of enterprises with a clear, differentiated model Easy to Manage: Mobile to Mobile B2B Enabling Businesses to Manage Vendors, Customers and Suppliers through Fastr LARGE ENTERPRISES Enable companies to access and talk to customers through distributed desktop software $5/month $25/month $1000/month (excl. VAT)
- 9. HOW IT WORKS With Message Segmenta<on Profile Info API Customize towards your Enterprise with our Experienced Business Partners With No Training required. Crea<ng a personal connec<on TECHNOLOGY FADES INTO THE BACK GROUND. MAKE CARE PERSONAL. CREATING A CONNECTION
- 10. PRODUCT
- 12. (0) 646422698
- 13. Your verification code is: 23456. Register and talk to your business 23456
- 15. Add a business Carrier 4:00 PM 100%
- 21. Talk.
- 22. Inform.
- 23. Mone<ze.
- 27. SATISFACTION– PARADIGM SHIFT “The best customer service is if the customer doesn’t need to call you, does not need to talk to you. It just works” – Jeff Bezos Your customer is NOT a TICKET – Build a relationship Customer Experience is at the CORE of very successful business We want your customers to treat you as a friend - just like on Whatsapp! Mobile is bigger than the hype.
Editor's Notes
- Friction is an important aspect that restricts the ease of communication between businesses and their customers Time spent communicating with businesses to resolve trivial and larger problems leaves a lot of room for improvement Social Media is not the best answer in resolving issues, getting feedback and being served. No easy way exists to building a relationship with a customer. Why social media is not bad!
- What are the enterprises represent in that 200 billion dollar? These companies include the brands that make the number!
- Sources.. Productivity here should indicate volume of customer requests handled
- Risk: voice validation; ask a question anyway; Speech to text codified; standing question needs; customer question is good and need to feel that Use date crowdsourced answers –data will be the hook and it will get better.. Time in the market – building up technical defensibility RESPONSE TIME and benefits should be visible..
- Try to make one man business free! Figure out what value can be delivered for $5 for the app… if the one man business does not respond leads to bad customer service experience for the app user. Make enterprise a larger piece of the pie… $5000? Use crowd demand model to deliver CRITICAL MASS and then go to company.. 6 month trial for company!