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Making Strange: Risk, Design & Foresight
Intergovernmental Forum on Risk Management
Ottawa, Canada 1–2 October 2014
Greg Van Alstyne
Strategic Innovation Lab (sLab)
OCAD University
flickr.com/photos/wespeck
Figure 5.8: Obstacles to innovation faced by enterprises in 2009
– Percentage of enterprises
2010 40 50300%
Uncertainty and risk
Internal financing
Lack of skills
Market size
External financing
Regulatory issues
Agreement with external collaborators
Intellectual property
Government competition policy
– Percentage of enterprises
0
All except manufacturing
Manufacturing
Source: Survey of Innovation and Business Strategy, 2009.
Uncertainty and risk
Internal financing
Lack of skills
Market size
External financing
Regulatory issues
Agreement with external collaborators
Intellectual property
Government competition policy
Greg Van Alstyne Making Strange: Risk, Design & Foresight
What are the biggest obstacles to innovation?
What is innovation?
Is it a new technology?
Is it a process?
An outcome?
flickr.com/photos/osterwalder/162282102/flickr.com/photos/pagedooley/4370352638
Greg Van Alstyne Making Strange: Risk, Design & Foresight
What is innovation?
“An idea, practice or object that is
perceived as new by an individual
or other unit of adoption”
—Rogers, [1962] 2005, Diffusion of Innovations [emphasis added]
“Creating a new paradigm...
changing the rules and 
changing the game”
—Dubberly et al. 2007. A Model of Innovation
dubberly.com/concept-maps/innovation.html
commons.wikimedia.org/wiki/File:Diffusionofideas.PNG
Greg Van Alstyne Making Strange: Risk, Design & Foresight
Innovation means novelty, creativity, risk. Yet risk is seen as an obstacle.
What gives rise to this situation?
“Uncertainty today is not just an
occasional, temporary deviation
from a reasonable predictability;
it is a basic structural feature
of the business environment.”
—Pierre Wack, 1985
Greg Van Alstyne Making Strange: Risk, Design & Foresight
Federico Díaz, Sembion CC BY-SA 3.0
So how does your organization deal with risk & uncertainty?
Greg Van Alstyne Making Strange: Risk, Design & Foresight
Ambiguity and risk perception
There is no perception
without interpretation
—Gadamer 1960; Kihlstrom 2002
“Ambiguity effect”:
Cognitive bias describing
our tendency to avoid
options for which
missing information
makes the probability
seem “unknown”
Caption or URLhttp://en.wikipedia.org/wiki/Ambiguity_effect "Kaninchen und Ente" ("Rabbit and Duck") Fliegende Blätter, 23 October 1892
quick exercise
The next slide is ambiguous.
What is the meaning of this scene?
Greg Van Alstyne Making Strange: Risk, Design & Foresight
Ambiguity
indianafamilyoffarmers.blogspot.com/
Greg Van Alstyne Making Strange: Risk, Design & Foresight
Malene Thyssen, http://commons.wikimedia.org/wiki/User:Malene
we
are
here
Q: Which practices deal creatively with ambiguity & risk? A: art & design
OCAD University / née Ontario College of Art & Design, Toronto
Greg Van Alstyne Making Strange: Risk, Design & Foresight
sLab is “human centred”
We place human needs, desires,
behaviour and culture at the heart
of the process
Our process may be seen as:
problem finding	 foresight
problem framing 	 strategy
problem solving 	 design
cc flickr.com/photos/wwworks
Greg Van Alstyne Making Strange: Risk, Design & Foresight
systems thinking
+ visual thinking
business
thinking
design
thinking
futures
thinking
sLab design & foresight model
Greg Van Alstyne Making Strange: Risk, Design & Foresight
Master of Design in Strategic Foresight & Innovation (SFI)
A new kind of designer — a changemaker. Mapping and tackling complexity.
Shaping positive futures, designing responsibly. Understanding change, Leading innovation
Greg Van Alstyne Making Strange: Risk, Design & Foresight
Master of Design in Strategic Foresight & Innovation (SFI)
OCAD U’s largest grad program
120 students by Fall 2014
Rapid growth
New courses and faculty
Industry partnerships
International enrollment
Brazil
Canada
Costa Rica
Iceland
India
Mexico
Nigeria
Pakistan
Leading employers
Bridgepoint Health
BMO Private Client Group
CAMH
Green Living Enterprises
Government of Alberta
Monitor Deloitte
Idea Couture
Leo Burnett
Mayo Clinic
Startups / rebrandings
Art & Science
The Mission Business
Perceptual.com
ZanCom Media
Greg Van Alstyne Making Strange: Risk, Design & Foresight
0
5000
10000
15000
Public Non-Unionized Private Non-Unionized Public Unionized Private Unionized
2013201220112010200920082007200620052004200320022001200019991998199719951994199319921991199019891988198719861985198419831982198119801979197819771976
Labour Force 1976 - 2013
Public & Private Sector, Union & Non-Unionized
Stable Union Density through
1970s-1990s: Between
35-39%Unions:
Manufacturing, male dominated with immense
political and economic influence
Since 1997 Canada's the
unionization rate in the public
sector has remained steady at
75%. 660,000 union jobs have
been added, with half being
contributed to the healthcare
sector. The private sector
unionization rate continues to
decline and dropped from 21% to
17% in 2013,The exceptions being
construction at 30% and
Manufacturing at 25%.
Large public sector unions (public
servants, teachers and police) are
in stable work environments with
strong salaries, benefits and
pensions. The long-term questions
is the fiscal sustainability of their
wages, pensions and benefits
which are financed by tax dollars.
20151975 1995 201020052000199019851980
Corporation
Pays Salaries/
Wages/
Benefits
Part of it
goes to Union
Membership
Dues
Elect
Union
Officer
Strike
Fund
Salaries/
Operations
Collective
Bargaining
Interests &
Dividends
Investments
Elected
Officers
Manage
Spend of
Revenue
Human Rights
Code
Charter of Rights
and Freedoms
Canadian
Pensions
Employment
Insurance (EI)
Occupational
Health & Safety
Pay Equity
Workplace
Insurance (WSIB)
Labour Relations
Sector Specific
Legs/Reg.
Employment
Standards
Unions
Demographic
Wicked Problem Moving
Forward
0
20
40
60
80
100
PublicPrivate
Amount Covered by RPP Defined Benefit Plan
In addition to having more RPP coverage, and Benefit
plans, Public sector employees make on average 12%
than their private sector counterparts
Economy
Workforce
Unemployed
6.9%
Underemployed
14.2%
Gen X, Gen Y Baby Boomers
GR
AD
FAMILYCAREER
SELF
FAMILYCAREER
FAMILY
CAREER
-1500000 -900000 -300000 300000 900000 1500000
Males Females
0 to 4 years
5 to 9 years
10 to 14 years
15 to 19 years
20 to 24 years
25 to 29 years
30 to 34 years
35 to 39 years
40 to 44 years
45 to 49 years
50 to 54 years
55 to 59 years
60 to 64 years
65 to 69 years
70 to 74 years
75 to 79 years
80 to 84 years
85 to 89 years
90 to 94 years
95 to 99 years
100 years and over
1975
-1500000 -900000 -300000 300000 900000 1500000
0 to 4 years
5 to 9 years
10 to 14 years
15 to 19 years
20 to 24 years
25 to 29 years
30 to 34 years
35 to 39 years
40 to 44 years
45 to 49 years
50 to 54 years
55 to 59 years
60 to 64 years
65 to 69 years
70 to 74 years
75 to 79 years
80 to 84 years
85 to 89 years
90 to 94 years
95 to 99 years
100 years and over
Males Females
1995
-1500000 -900000 -300000 300000 900000 1500000
0 to 4 years
5 to 9 years
10 to 14 years
15 to 19 years
20 to 24 years
25 to 29 years
30 to 34 years
35 to 39 years
40 to 44 years
45 to 49 years
50 to 54 years
55 to 59 years
60 to 64 years
65 to 69 years
70 to 74 years
75 to 79 years
80 to 84 years
85 to 89 years
90 to 94 years
95 to 99 years
100 years and over
Males Females
2013
Generation X
Born between: 1965 - 1980
World Frame: Slowing economy, political controversies
Family Structure: Latch key kids
Trust: Technology
Work ethic: Distrust big orgs, work life balance, independent
Loyal to: Family
Value: Quality of life, involvement, continuous learning
Generation Y
Born between: 1981 - 2002
World Frame: Racial & ethnic diversity,
instant gratification, global warming,
recession, dramatic technology changes
Family Structure: Merged families
Trust: Feelings
Work ethic: Job satisfaction comes from
feeling connected to an organizations values
and mission, collaborative, participative
Loyal to: Self, family
Value: Recognition, rapid growth, fulfillment
Baby Boomers
Born between: 1946 - 1964
World Frame: Economic expansion, abundance
Family Structure: Divorced
Trust: Their feelings
Work ethic: Success comes from hard work
Loyal to: Profession
Value: Career, achievement
-1500000 -900000 -300000 300000 900000 1500000
0 to 4 years
5 to 9 years
10 to 14 years
15 to 19 years
20 to 24 years
25 to 29 years
30 to 34 years
35 to 39 years
40 to 44 years
45 to 49 years
50 to 54 years
55 to 59 years
60 to 64 years
65 to 69 years
70 to 74 years
75 to 79 years
80 to 84 years
85 to 89 years
90 to 94 years
95 to 99 years
100 years and over
Males Females
2025
Manufacturing
Trade
Health care and social assistance
Construction
Educational services
Public administration
Transportation and warehousing
Finance, insurance, real estate and leasing
Agriculture
Other services
Accommodation and food services
Information, culture and recreation
Forestry, fishing, mining, quarrying, oil and gas
Professional, scientific and technical services
Business, building and other support services
Utilities
0%
20%
40%
60%
80%
100%
1975 Size of Industry
1995 Size of Industry 2013 Size of Industry
Labour Intensive (Safety and Security)
Technological advances, such as automation, created new
demand and freed resources that could then be applied
elsewhere, spurring economic growth.
Knowledge Based (Salary and Benefits)
Declining economic and political trade barriers, like NAFTA,
opened the marketplace to new goods and services, sparking a
realignment of resources to ensure continued economic growth.
Idea Generation (Aligned Values and Balance)
Globalization increased the sharing of knowledge and research,
which has shaped market demand, and resources are redistributed
to support the changing economic needs.
Information
Technological
Advances
Global Sharing
of Knowledge
Economic
Prosperity
Need for
New Goods
& Service
Resource
Realignment
Reinforcing
Loop
Market
Demand
Workplace
(Factory)
Mgmt.
Example: Canadian Auto Workers
Collective
Agreements
Media
Public
Opinion
Votes
Campaign $
Ontario
Govt.
Elected
Politicians
Arbitrators
Labour
Relations
Leg./Reg.
Sector
Leg./Reg.
Govt.
Inspectors
Federal
Govt.
EI &
CCP
WSIB Ministry
of Labour
Courts
Unions
Legal
Services
Worker
(Union Member)
Strike
Organization
Workplace
Representation
Political
Activism
Leg./Reg
Lobbying
Other
Unions
Health
& Safety
Com
Membership
dues $
Private Sector Unions (Large Manufacturing)
Labour
Relations
Leg./Reg.
2
Sector
Leg./Reg.2
WSIB2
Ministry
of Labour2
Market
Demand
Small
Business
Mgmt.
Collective
Agreements
Media
Public
Opinion
Votes
Campaign $
Ontario
Govt.
Elected
Politicians
Arbitrators
Labour
Relations
Leg./Reg.
Sector
Leg./Reg.
Govt.
Inspectors
Federal
Govt.
EI &
CCP
WSIB Ministry
of Labour
Courts
Unions
Legal
Services
Vulnerable
Worker
Strike
Organization
Workplace
Representation
Political
Activism
Leg./Reg
Lobbying
Other
Unions
Health
& Safety
Com
Membership
dues $
1
2
2
2
2
3 3
4
5
6
9
10
1111
12
13
13
14
7
8
EI &
CCP3
Arbitrators
1
Federal
Govt.
3
Political
Activism9
Leg./Reg
Lobbying10
Other
Unions11
Unions11
Legal
Services12
Strike
Organization13Workplace
Representation13
Health
& Safety
Com
14
• Rates of EI coverage have plummeted:
83% of all workers in 1990; 44% in 1997;
and 27% in Ontario 2006 (Toronto, 22%)
• EI based on full time employment (36
hours per weeks for >6 months.
• Seasonal, causal and precarious workers
are not covered.
• Many Federal benefits do not cover
part-time and precarious work
• Employment Insurance, Canadian Pension
Plans and other benefits are based on full
time (regular) employment thresholds
• Most of the key Labour Relations, WSIB,
and Health and Safety legislation is
predicated on full time employment, in
stable jobs.
• Slow pace of legislative (Regulatory)
change unable to keep pace with small,
fragmented workplaces and emerging
work/job arrangements
• Binding arbitration mostly for large
workplaces (with unionization)
• Smaller legal arbitration exists through
legislation (e.g. Human Rights Code)
• Business <20 workers are not
required to have a Health &Safety
Committee
• Workers must individually report
violations to the Ministry of Labour
• Without union representation
organized workplace action is high
risk to the employee, with none of
the legal safe guards
• Most union activism has focused on
membership concerns not non-members rights
Ontario
Govt.
6
• Complexity (and ) diversity of the vulnerable
workers resists traditional policy tools
• Strong lobbyist from employer groups to
maintain “exceptions” workers protection
legislation (e.g. agriculture, small business
and retail)
Govt.
Inspectors5
• Govt. inspectors (H&S, ES)
prioritize larger businesses with worker density
Elected
Politicians4
• Illegal workers, precarious workers
and new immigrants have low rates (or
do not vote)
• Professional advocates (e.g. union staff) lobby to
amend legislation/ regulations of interest to their
membership.
• Advocates tend to assume a position where they
talk on behalf of workers, rather enabling their voices
• Unions are funded through membership dues.
The strongest unions have a large, stable and
(relatively) affluent membership base.
Vulnerable workers are often highly dispersed,
with low-density in the worker place (e.g.
janitors/ cleaners) making them hard to organize
but also with low dues.
• Most union staff and leadership have long
tenure ship and do not represent the cultural
diversity of modern Canada.
• Access to legal help depends on workers knowing
their rights in the first place. Workers tend to fall
back on their communities
• Government website , typically only offer services
in English and French, not immigrant populations
typically at risk.
• Legal Aid budgets have been cut progressively.
Public
Opinion8
• (Voting) Public opinion mixed on regularizing
precarious employment (homecare/ nannies)
• Improved employment standards and minimum
wages would increase costs for families
Media
7
• Media covers stories of criminal abuse but
rarely systematic problems. With no
“dramatic” strikes that have public impacts,
vulnerable slip off the news radar
Public Sector Unions/Associations
Taxpayers
(electorate)
Taxes
$75bn
Indirect
Services
Membership
dues $
Funding $
Leg/ Reg.
Govt.
Unions
Public
Sector
Unions
Unionized
Staff
Example: Police Services, Universities
and School Boards
Collective
Agreements
Collective
Agreements
Membership
dues $
Campaign $
HST/ Corp.
Taxes
(business)
$
Personal Taxes
$24bn
HST-Corp Taxes
$29bn
Govt. Transfer
$21bn
Non-Tax
Revenue
$12bn
Expenditure $114bn
Government
Broader Public
Sector
Govt.
Mgmt.
Govt.
Unionized
Staff
Elected
Politicians
Arbitrators
Labour
Relations
Leg./Reg.
Agency
Mgmt.
Sector
Leg./Reg.
Ministry
of Labour
Govt.
Debt
$253bn
Municipal
Politicians
Fed Govt.
Transfers
Govt. Agency/
Rev (LCBO)
Interest
on Debt
$10bn
Credit
Agency
Courts
Direct Services
Ontario 1.7%-2.5%
GDP Growth
Growth in the number of people
between the ages of 15 and 64 is
expected to decline from 14.5 per
cent between 2001 and 2011, to
6.6 per cent between 2011 and 2021.
The overall labour force participation rate is also
expected to fall in the future, primarily due to an aging
population. The participation rate for people over age
65 was 12.6 per cent in 2011 compared to 86.1 per
cent for people aged 25 to 54.
14.5%
2001-2011
6.6%
2011-2021
Declining Workforce Participation
GDP normalized to
1997 dollars x $1m
$517,036
Population
23,143,275
Union Density
32.04%
34.60% 31.25%
29,302,311
35,158,304
$802,674
$1,293,855
Since 1975, Canada’s economy, workplaces and people
have change immeasurably. Globalization has driven trade
but has also led to the manufacturing sector's decline: the
mainstay of the nation’s post-war economy. Increasingly a
service based economy, Canada has seen a fundamental
shift in the nature of work, types of employment and
diversity of workplaces. Gone is the factory floor, replaced
by more part time, casual and even precarious jobs.
As work has changed, so has women’s participation in the
workforce, cultural diversity driven by immigration and
attitudes of different generations in the workplace. These
generational attitudes are reshaping how workers connect
and value jobs. The post-war Baby Boomer generation
driven by certainty, and now increasingly focused on
retirement, is being replaced by a far younger Generation Y
who expects to have multiple jobs and even careers.
The stable job with defined benefits is increasingly the
preserve of public sector workers. Increasingly, the private
sector is fragmenting into a few large employers and small
to medium businesses where most new immigrants,
contractors, young people, semi-skilled and vulnerable
workers earn a living. Traditionally, Unions rooted in a given
industry gave workers the collective strength to negotiate:
better wages, pensions and benefits; improved, safer
conditions; and to organize their political muscle to
advocate for greater workplace protections. Union
membership is on the decline. Although, many laws have
been passed to support and protect workers, like unions
they have challenges responding to a new economy with a
fragmented, dispersed and isolated workforce.
These tears in the legal and collective architecture designed
to protect workers means that there are serious gaps where
young, immigrant and semi-skilled workers can be subject
to exploitation, unsafe conditions and be “wage poor”.
Having rights is a start but being able to exercise those
rights is the key, this gigamap is designed to provoke
dialogue amongst labour activists to find creative and
flexible solutions to enable all Canadians to work in
decent, safe and protected workplaces.
Public Sector
Unions
Private Sector
Unions (Large
Manufacturing)
Private Sector
Unions (Trades)
Private Sector
Service Economy
Jobs (Large Corp.)
Private Sector
Service Economy
Jobs (SMEs)
Interns
Creative
Industry
Self-
Employed
Defined
Pensions
Domestic/Causal
Workers
Underground/Legal
Workers
Salaries/
Benefits
Employment
Security
Employment
Pay Equity
Health &
Safety
Work
Conditions
Basic
Protection
Vulnerability
Workplace
PrioritiesEmployment Security & Degree of Vulnerability
Maslow’s Hierarchy
of Needs
EmploymentSecurity
Self-
Actualization
Esteem
Social
Safety
Physiological
Creative and Generation Y Workers
Levers of protection:
• Build strong pathways out of menial jobs to meaningful work through the
partnership of employers, post-secondary education and training
institutions, and youth representation.
• Incent employers to hire Generation Y employees through tax-breaks,
funding and training programs.
• Incent workplaces to experiment with alternative to full time employment,
such as job-sharing that enable Baby Boomers to split their jobs with young
workers.
• Widened the bandwidth of legal and regulatory protection to include
part-time, freelance, sub-contractors and creative industries.
• Expand Generation Y funding to create their own start-up companies.
• Strengthen public awareness of the dangers of the workplace for
Generation Y on occupational health & safety, harassment and
discrimination, pay equity and employment standards.
Vulnerable Workers
Levers of protection:
• Update and expand existing legal “Workers Protection Architecture” to
match the growing segmentation of “vulnerable workers”
• Create greater flexibility in working arrangements and protection to
reflect the part-time, causal and seasonal work trends
• Regularize and skill low-paying work to improve pay and conditions, and
to enable transitions beyond menial roles.
• Explore how to organize dispersed and small workforces through
technology (e.g. social media platforms)
• Provide workers’ protection information in easy to read formats in new
immigrant groups’ languages
• Enable community engagement strategies to tackle precarious
employment and unsafe working conditions.
• Raise fines, penalties and punishments for employees exploiting
“vulnerable workers” and conditions that lead to death or serious injuries.
Reinforcing Influences Responsible
for Economic Growth
Technological advances and information technology
allow for greater sharing and applying of knowledge
and research globally. Exposure to global ideas creates
demand for new goods and services, requiring
resources to be realigned to ensure economic growth.
Workers Protection Architecture
Canada has built up an impressive foundation of
laws and regulations designed to protect
workers. Stemming from the from the Charter of
Rights and Freedoms the Federal Government
and Provincial Governments have an array of
laws designed to protect workers. These laws
range from the Occupational Health and Safety
Acts that proscribe safe working conditions; Pay
Equity laws to reduce gender and immigrant gaps
in wages and conditions and Labour Relations
laws outlining a fair, equitable and neutral
process of labour arbitration.
Union Funding and Spending Cycle
Unions are funded through membership dues that are
paid for by taking a portion of their members salaries.
Salaries and pay are, more often than not, part of the
collective bargaining packages that unions negotiate
on the members behalf.
Protecting
Canadians &
Vulnerable
Workers in
a Global
Economy
2015 Onwards:
Fragmented Work, New
Sectors and a Service
Economy
Wicked problem: With a globalized
(service) economy, changing generations,
how to do create a strong yet flexible
workers’ protection where unions (and
other social organizations) play a key role
in ensuring the betterment of part-time,
contract, low-pay and the most
vulnerable workers.
What kind of legal, policy, organizational
and social protections need to be
strengthened (possibly enabled by
technology) to provide pathways out of
low-pay into careers, and to improve
working conditions, pay and conditions
for isolated, dispersed and vulnerable/
young workers.
11% of minimum wage
employees are unionized
62%
of minimum wage
employees are in
Accommodations & Food
Services or Trade
59% are part-time employees
Workforce Making
Minimum Wage
4.7%
in 2000
5.8%
in 2009
All Other Industries
Accommodation & Food
Trade
Trade and Accommodations & Food represent 61%
of the minimum wage working population
Total Employees on Minimum Wage
Eligible for EI
44%
in 1997
27%
in 2013
Gen Y: Unemployed &
Underemployed
Generation Y is the largest demographic cohort
to come after the baby boomers and they make
up more than 1/3 of Canada’s population. They
are also the most educated and most diverse
generation in history, and the first to have more
women than men obtain postsecondary
education credentials.
However, as they started to enter the workforce
between 1996 and 2017 they found it hard to find
jobs and many are currently unemployed or
underemployed (an employee that has education,
experience, or skills beyond the requirements of
the job).
Part of the reason is because Baby Boomers are
delaying retirement for a number of reasons: their
work-hard mentality, but mainly due to financial
concerns because the recession impacted their
retirement funds.
Sometimes referred to as the “Civic Generation”,
62% of Gen Y approve of Unions, while only 5%
are able to participate in union membership.
Vulnerable
Workers
(Dispersed/
Homecare/
Small Business)
Traditionalists:
Commanding &
Controlling
Baby Boomers:
Collaborative
Gen X
Children of
Traditionalists:
Rebellious
Gen Y
Children of
Boomers:
Participative
Values are not passed sequentially, they leapfrog
People often assume that values are passed on from one cohort to the next but values are
actually passed on in a leapfrog sequence because it takes time for a generation to reach
parenting age. For example, Traditionalists were typically controlling and so you see the
consequences of that in their children, Generation X, who tend to be more rebellious.
Alternatively, Baby Boomers gave their children, Generation Y, everything they could, told
them they could be anything they wanted and taught them to be collaborative. And so you
can find numerous articles on how Generation Y values self, can often seem entitled but are
very participative.
Mapping and tackling complexity
We map ambiguity & complexity
Maggie Dempster, Pansy Lee, and Simon Trevarthen, 2014PT
Greg Van Alstyne Making Strange: Risk, Design & Foresight
Design thinking is about sensemaking, isn’t it?
Designers excel at coaching,
practicing, and theorizing how
to make sense of complex or
ambiguous situations & information.
Yet sometimes what is needed
is not sensemaking. Sometimes
what is needed is strangemaking.
That’s where foresight comes in.
Greg Van Alstyne Making Strange: Risk, Design & Foresight
“the ability to create and sustain a
variety of high quality forward views
and to apply the emerging insights in
organizationally useful ways...
to detect adverse conditions, guide
policy, shape strategy; to explore new
markets, products & services.”
—Richard Slaughter, 1999
“A systematic, participatory, future
intelligence gathering,...vision-building
process aimed at present-day
decisions & mobilising joint actions”
—EC FOREN project
What is foresight?
What is Foresight? sLab & Policy Horizons Canada
Greg Van Alstyne Making Strange: Risk, Design & Foresight
What are some foresight methods?
sLab & SFI design+foresight
methodology
Adapted from Popper, 2008, Foresight Methodology
Greg Van Alstyne Making Strange: Risk, Design & Foresight
Making strange
SuperStudio, c. 1969
Greg Van Alstyne Making Strange: Risk, Design & Foresight
Making strange (приём остранения)
—Viktor Shklovsky, 1917
Alienation effect (Verfremdungseffekt)
—Bertold Brecht
“Making the strange familiar,
and the familiar strange”
—Stuart Brand, founder of GBN and Long Now Foundation
Making strange
Greg Van Alstyne Making Strange: Risk, Design & Foresight
Failing better
“All of old. Nothing else ever.
Ever tried. Ever failed. No matter.
Try again. Fail again. Fail better.”
—Samuel Beckett, Worstward Ho
Sara Krulwich/The New York Times. Samuel Beckett’s “Worstward Ho,” staged by and featuring Frederick Neumann, 1986
Design+Foresight at OCAD U
Tangible Futures, Design Fictions
in Helen Kerr’s Leading Innovation, 2012
Robert Mitchell & Laura Fyles
Design+Foresight at OCAD U
Tangible Futures, Design Fictions
in Helen Kerr’s Leading Innovation, 2012
Ben McCammon, Rich Norman, Kelvin Kwong
Design+Foresight at OCAD U
Tangible Futures, Design Fictions
in Helen Kerr’s Leading Innovation, 2012
Ben McCammon, Rich Norman, Kelvin Kwong
Figure 13: A Gephi visualization depicting the network of interactions on Twitter
between ByoLogyc staff (grey), ByoLogyc websites (blue), EXE (red),
and ZED.TO participants (green). (2012) 32
altered states through biotechnology
in science fiction cinema
trevor haldenby
trevor@longexposure.ca
Advised by Greg Van Alstyne
Director of Research, Strategic Innovation Lab
Design+Foresight at OCAD U
Graduate thesis and indie studies
Trevor Haldenby (2013)
Bringing the Future to Life: Pervasive Transmedia Scenarios and the World of Worlding
Critical Design
“Use of speculative design proposals to challenge narrow assumptions,
preconceptions and givens about the role products play in everyday life...”
Dunne & Raby. http://www.dunneandraby.co.uk/content/bydandr/13/0
Design Fiction
“The deliberate use of diegetic prototypes to suspend disbelief about change”
Bruce Sterling. @bruces quoted in @futuryst Stuart Candy 29 Jan, 2012
Science Fiction Prototyping
“What if we could use stories, movies and comics as a kind of tool to explore
the real world implications and uses of future technologies today?”
Brian David Johnson (2011). Science fiction prototyping: designing the future with science fiction. Morgan & Claypool.
Design+Foresight at OCAD U
Developing a language
Greg Van Alstyne Making Strange: Risk, Design & Foresight
Q: What comes from risk+design+foresight?
Gartner Hype Cycle Geoffrey Moore, Crossing the Chasm
A: Overcoming hype; crossing the chasm
Greg Van Alstyne Making Strange: Risk, Design & Foresight
Q: What comes from risk+design+foresight?
A: Social innovation
“Optimism is a moral choice, it’s a
business choice... which is a healthy
progression for change”
@chelseaclinton @clintonfdn #cgi2014
Greg Van Alstyne Making Strange: Risk, Design & Foresight
Q: What comes from risk+design+foresight?
Jonathan Massey, “Risk Design,” The Aggregate website, http://we-aggregate.org/piece/risk-design. Photo CC flickr.com/photos/gareth1953/4158166813/
A: “Risk design” as strategy
“By soliciting risks and handling them
ostentatiously yet seemingly effortlessly,
[Norman Foster’s “Gherkin” building]
accrued capital for the clients and
the City of London, for the architects
and their consultants—and also for
design as a risk management practice.
With each solicitation, gain, & management
of risk, the design acquired agency by
becoming a stronger branding instrument.”
Greg Van Alstyne Making Strange: Risk, Design & Foresight
Many thanks
Greg Van Alstyne
Director of Research,
Strategic Innovation Lab (sLab)
OCAD University
gvanalstyne@faculty.ocadu.ca

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Making Strange: Risk, Design & Foresight

  • 1. Making Strange: Risk, Design & Foresight Intergovernmental Forum on Risk Management Ottawa, Canada 1–2 October 2014 Greg Van Alstyne Strategic Innovation Lab (sLab) OCAD University flickr.com/photos/wespeck
  • 2. Figure 5.8: Obstacles to innovation faced by enterprises in 2009 – Percentage of enterprises 2010 40 50300% Uncertainty and risk Internal financing Lack of skills Market size External financing Regulatory issues Agreement with external collaborators Intellectual property Government competition policy – Percentage of enterprises 0 All except manufacturing Manufacturing Source: Survey of Innovation and Business Strategy, 2009. Uncertainty and risk Internal financing Lack of skills Market size External financing Regulatory issues Agreement with external collaborators Intellectual property Government competition policy Greg Van Alstyne Making Strange: Risk, Design & Foresight What are the biggest obstacles to innovation?
  • 3. What is innovation? Is it a new technology? Is it a process? An outcome? flickr.com/photos/osterwalder/162282102/flickr.com/photos/pagedooley/4370352638
  • 4. Greg Van Alstyne Making Strange: Risk, Design & Foresight What is innovation? “An idea, practice or object that is perceived as new by an individual or other unit of adoption” —Rogers, [1962] 2005, Diffusion of Innovations [emphasis added] “Creating a new paradigm... changing the rules and  changing the game” —Dubberly et al. 2007. A Model of Innovation dubberly.com/concept-maps/innovation.html commons.wikimedia.org/wiki/File:Diffusionofideas.PNG
  • 5. Greg Van Alstyne Making Strange: Risk, Design & Foresight Innovation means novelty, creativity, risk. Yet risk is seen as an obstacle. What gives rise to this situation? “Uncertainty today is not just an occasional, temporary deviation from a reasonable predictability; it is a basic structural feature of the business environment.” —Pierre Wack, 1985
  • 6. Greg Van Alstyne Making Strange: Risk, Design & Foresight Federico Díaz, Sembion CC BY-SA 3.0 So how does your organization deal with risk & uncertainty?
  • 7. Greg Van Alstyne Making Strange: Risk, Design & Foresight Ambiguity and risk perception There is no perception without interpretation —Gadamer 1960; Kihlstrom 2002 “Ambiguity effect”: Cognitive bias describing our tendency to avoid options for which missing information makes the probability seem “unknown” Caption or URLhttp://en.wikipedia.org/wiki/Ambiguity_effect "Kaninchen und Ente" ("Rabbit and Duck") Fliegende Blätter, 23 October 1892
  • 8. quick exercise The next slide is ambiguous. What is the meaning of this scene?
  • 9.
  • 10. Greg Van Alstyne Making Strange: Risk, Design & Foresight Ambiguity indianafamilyoffarmers.blogspot.com/
  • 11. Greg Van Alstyne Making Strange: Risk, Design & Foresight Malene Thyssen, http://commons.wikimedia.org/wiki/User:Malene we are here Q: Which practices deal creatively with ambiguity & risk? A: art & design OCAD University / née Ontario College of Art & Design, Toronto
  • 12. Greg Van Alstyne Making Strange: Risk, Design & Foresight sLab is “human centred” We place human needs, desires, behaviour and culture at the heart of the process Our process may be seen as: problem finding foresight problem framing strategy problem solving design cc flickr.com/photos/wwworks
  • 13. Greg Van Alstyne Making Strange: Risk, Design & Foresight systems thinking + visual thinking business thinking design thinking futures thinking sLab design & foresight model
  • 14. Greg Van Alstyne Making Strange: Risk, Design & Foresight Master of Design in Strategic Foresight & Innovation (SFI) A new kind of designer — a changemaker. Mapping and tackling complexity. Shaping positive futures, designing responsibly. Understanding change, Leading innovation
  • 15. Greg Van Alstyne Making Strange: Risk, Design & Foresight Master of Design in Strategic Foresight & Innovation (SFI) OCAD U’s largest grad program 120 students by Fall 2014 Rapid growth New courses and faculty Industry partnerships International enrollment Brazil Canada Costa Rica Iceland India Mexico Nigeria Pakistan Leading employers Bridgepoint Health BMO Private Client Group CAMH Green Living Enterprises Government of Alberta Monitor Deloitte Idea Couture Leo Burnett Mayo Clinic Startups / rebrandings Art & Science The Mission Business Perceptual.com ZanCom Media
  • 16. Greg Van Alstyne Making Strange: Risk, Design & Foresight 0 5000 10000 15000 Public Non-Unionized Private Non-Unionized Public Unionized Private Unionized 2013201220112010200920082007200620052004200320022001200019991998199719951994199319921991199019891988198719861985198419831982198119801979197819771976 Labour Force 1976 - 2013 Public & Private Sector, Union & Non-Unionized Stable Union Density through 1970s-1990s: Between 35-39%Unions: Manufacturing, male dominated with immense political and economic influence Since 1997 Canada's the unionization rate in the public sector has remained steady at 75%. 660,000 union jobs have been added, with half being contributed to the healthcare sector. The private sector unionization rate continues to decline and dropped from 21% to 17% in 2013,The exceptions being construction at 30% and Manufacturing at 25%. Large public sector unions (public servants, teachers and police) are in stable work environments with strong salaries, benefits and pensions. The long-term questions is the fiscal sustainability of their wages, pensions and benefits which are financed by tax dollars. 20151975 1995 201020052000199019851980 Corporation Pays Salaries/ Wages/ Benefits Part of it goes to Union Membership Dues Elect Union Officer Strike Fund Salaries/ Operations Collective Bargaining Interests & Dividends Investments Elected Officers Manage Spend of Revenue Human Rights Code Charter of Rights and Freedoms Canadian Pensions Employment Insurance (EI) Occupational Health & Safety Pay Equity Workplace Insurance (WSIB) Labour Relations Sector Specific Legs/Reg. Employment Standards Unions Demographic Wicked Problem Moving Forward 0 20 40 60 80 100 PublicPrivate Amount Covered by RPP Defined Benefit Plan In addition to having more RPP coverage, and Benefit plans, Public sector employees make on average 12% than their private sector counterparts Economy Workforce Unemployed 6.9% Underemployed 14.2% Gen X, Gen Y Baby Boomers GR AD FAMILYCAREER SELF FAMILYCAREER FAMILY CAREER -1500000 -900000 -300000 300000 900000 1500000 Males Females 0 to 4 years 5 to 9 years 10 to 14 years 15 to 19 years 20 to 24 years 25 to 29 years 30 to 34 years 35 to 39 years 40 to 44 years 45 to 49 years 50 to 54 years 55 to 59 years 60 to 64 years 65 to 69 years 70 to 74 years 75 to 79 years 80 to 84 years 85 to 89 years 90 to 94 years 95 to 99 years 100 years and over 1975 -1500000 -900000 -300000 300000 900000 1500000 0 to 4 years 5 to 9 years 10 to 14 years 15 to 19 years 20 to 24 years 25 to 29 years 30 to 34 years 35 to 39 years 40 to 44 years 45 to 49 years 50 to 54 years 55 to 59 years 60 to 64 years 65 to 69 years 70 to 74 years 75 to 79 years 80 to 84 years 85 to 89 years 90 to 94 years 95 to 99 years 100 years and over Males Females 1995 -1500000 -900000 -300000 300000 900000 1500000 0 to 4 years 5 to 9 years 10 to 14 years 15 to 19 years 20 to 24 years 25 to 29 years 30 to 34 years 35 to 39 years 40 to 44 years 45 to 49 years 50 to 54 years 55 to 59 years 60 to 64 years 65 to 69 years 70 to 74 years 75 to 79 years 80 to 84 years 85 to 89 years 90 to 94 years 95 to 99 years 100 years and over Males Females 2013 Generation X Born between: 1965 - 1980 World Frame: Slowing economy, political controversies Family Structure: Latch key kids Trust: Technology Work ethic: Distrust big orgs, work life balance, independent Loyal to: Family Value: Quality of life, involvement, continuous learning Generation Y Born between: 1981 - 2002 World Frame: Racial & ethnic diversity, instant gratification, global warming, recession, dramatic technology changes Family Structure: Merged families Trust: Feelings Work ethic: Job satisfaction comes from feeling connected to an organizations values and mission, collaborative, participative Loyal to: Self, family Value: Recognition, rapid growth, fulfillment Baby Boomers Born between: 1946 - 1964 World Frame: Economic expansion, abundance Family Structure: Divorced Trust: Their feelings Work ethic: Success comes from hard work Loyal to: Profession Value: Career, achievement -1500000 -900000 -300000 300000 900000 1500000 0 to 4 years 5 to 9 years 10 to 14 years 15 to 19 years 20 to 24 years 25 to 29 years 30 to 34 years 35 to 39 years 40 to 44 years 45 to 49 years 50 to 54 years 55 to 59 years 60 to 64 years 65 to 69 years 70 to 74 years 75 to 79 years 80 to 84 years 85 to 89 years 90 to 94 years 95 to 99 years 100 years and over Males Females 2025 Manufacturing Trade Health care and social assistance Construction Educational services Public administration Transportation and warehousing Finance, insurance, real estate and leasing Agriculture Other services Accommodation and food services Information, culture and recreation Forestry, fishing, mining, quarrying, oil and gas Professional, scientific and technical services Business, building and other support services Utilities 0% 20% 40% 60% 80% 100% 1975 Size of Industry 1995 Size of Industry 2013 Size of Industry Labour Intensive (Safety and Security) Technological advances, such as automation, created new demand and freed resources that could then be applied elsewhere, spurring economic growth. Knowledge Based (Salary and Benefits) Declining economic and political trade barriers, like NAFTA, opened the marketplace to new goods and services, sparking a realignment of resources to ensure continued economic growth. Idea Generation (Aligned Values and Balance) Globalization increased the sharing of knowledge and research, which has shaped market demand, and resources are redistributed to support the changing economic needs. Information Technological Advances Global Sharing of Knowledge Economic Prosperity Need for New Goods & Service Resource Realignment Reinforcing Loop Market Demand Workplace (Factory) Mgmt. Example: Canadian Auto Workers Collective Agreements Media Public Opinion Votes Campaign $ Ontario Govt. Elected Politicians Arbitrators Labour Relations Leg./Reg. Sector Leg./Reg. Govt. Inspectors Federal Govt. EI & CCP WSIB Ministry of Labour Courts Unions Legal Services Worker (Union Member) Strike Organization Workplace Representation Political Activism Leg./Reg Lobbying Other Unions Health & Safety Com Membership dues $ Private Sector Unions (Large Manufacturing) Labour Relations Leg./Reg. 2 Sector Leg./Reg.2 WSIB2 Ministry of Labour2 Market Demand Small Business Mgmt. Collective Agreements Media Public Opinion Votes Campaign $ Ontario Govt. Elected Politicians Arbitrators Labour Relations Leg./Reg. Sector Leg./Reg. Govt. Inspectors Federal Govt. EI & CCP WSIB Ministry of Labour Courts Unions Legal Services Vulnerable Worker Strike Organization Workplace Representation Political Activism Leg./Reg Lobbying Other Unions Health & Safety Com Membership dues $ 1 2 2 2 2 3 3 4 5 6 9 10 1111 12 13 13 14 7 8 EI & CCP3 Arbitrators 1 Federal Govt. 3 Political Activism9 Leg./Reg Lobbying10 Other Unions11 Unions11 Legal Services12 Strike Organization13Workplace Representation13 Health & Safety Com 14 • Rates of EI coverage have plummeted: 83% of all workers in 1990; 44% in 1997; and 27% in Ontario 2006 (Toronto, 22%) • EI based on full time employment (36 hours per weeks for >6 months. • Seasonal, causal and precarious workers are not covered. • Many Federal benefits do not cover part-time and precarious work • Employment Insurance, Canadian Pension Plans and other benefits are based on full time (regular) employment thresholds • Most of the key Labour Relations, WSIB, and Health and Safety legislation is predicated on full time employment, in stable jobs. • Slow pace of legislative (Regulatory) change unable to keep pace with small, fragmented workplaces and emerging work/job arrangements • Binding arbitration mostly for large workplaces (with unionization) • Smaller legal arbitration exists through legislation (e.g. Human Rights Code) • Business <20 workers are not required to have a Health &Safety Committee • Workers must individually report violations to the Ministry of Labour • Without union representation organized workplace action is high risk to the employee, with none of the legal safe guards • Most union activism has focused on membership concerns not non-members rights Ontario Govt. 6 • Complexity (and ) diversity of the vulnerable workers resists traditional policy tools • Strong lobbyist from employer groups to maintain “exceptions” workers protection legislation (e.g. agriculture, small business and retail) Govt. Inspectors5 • Govt. inspectors (H&S, ES) prioritize larger businesses with worker density Elected Politicians4 • Illegal workers, precarious workers and new immigrants have low rates (or do not vote) • Professional advocates (e.g. union staff) lobby to amend legislation/ regulations of interest to their membership. • Advocates tend to assume a position where they talk on behalf of workers, rather enabling their voices • Unions are funded through membership dues. The strongest unions have a large, stable and (relatively) affluent membership base. Vulnerable workers are often highly dispersed, with low-density in the worker place (e.g. janitors/ cleaners) making them hard to organize but also with low dues. • Most union staff and leadership have long tenure ship and do not represent the cultural diversity of modern Canada. • Access to legal help depends on workers knowing their rights in the first place. Workers tend to fall back on their communities • Government website , typically only offer services in English and French, not immigrant populations typically at risk. • Legal Aid budgets have been cut progressively. Public Opinion8 • (Voting) Public opinion mixed on regularizing precarious employment (homecare/ nannies) • Improved employment standards and minimum wages would increase costs for families Media 7 • Media covers stories of criminal abuse but rarely systematic problems. With no “dramatic” strikes that have public impacts, vulnerable slip off the news radar Public Sector Unions/Associations Taxpayers (electorate) Taxes $75bn Indirect Services Membership dues $ Funding $ Leg/ Reg. Govt. Unions Public Sector Unions Unionized Staff Example: Police Services, Universities and School Boards Collective Agreements Collective Agreements Membership dues $ Campaign $ HST/ Corp. Taxes (business) $ Personal Taxes $24bn HST-Corp Taxes $29bn Govt. Transfer $21bn Non-Tax Revenue $12bn Expenditure $114bn Government Broader Public Sector Govt. Mgmt. Govt. Unionized Staff Elected Politicians Arbitrators Labour Relations Leg./Reg. Agency Mgmt. Sector Leg./Reg. Ministry of Labour Govt. Debt $253bn Municipal Politicians Fed Govt. Transfers Govt. Agency/ Rev (LCBO) Interest on Debt $10bn Credit Agency Courts Direct Services Ontario 1.7%-2.5% GDP Growth Growth in the number of people between the ages of 15 and 64 is expected to decline from 14.5 per cent between 2001 and 2011, to 6.6 per cent between 2011 and 2021. The overall labour force participation rate is also expected to fall in the future, primarily due to an aging population. The participation rate for people over age 65 was 12.6 per cent in 2011 compared to 86.1 per cent for people aged 25 to 54. 14.5% 2001-2011 6.6% 2011-2021 Declining Workforce Participation GDP normalized to 1997 dollars x $1m $517,036 Population 23,143,275 Union Density 32.04% 34.60% 31.25% 29,302,311 35,158,304 $802,674 $1,293,855 Since 1975, Canada’s economy, workplaces and people have change immeasurably. Globalization has driven trade but has also led to the manufacturing sector's decline: the mainstay of the nation’s post-war economy. Increasingly a service based economy, Canada has seen a fundamental shift in the nature of work, types of employment and diversity of workplaces. Gone is the factory floor, replaced by more part time, casual and even precarious jobs. As work has changed, so has women’s participation in the workforce, cultural diversity driven by immigration and attitudes of different generations in the workplace. These generational attitudes are reshaping how workers connect and value jobs. The post-war Baby Boomer generation driven by certainty, and now increasingly focused on retirement, is being replaced by a far younger Generation Y who expects to have multiple jobs and even careers. The stable job with defined benefits is increasingly the preserve of public sector workers. Increasingly, the private sector is fragmenting into a few large employers and small to medium businesses where most new immigrants, contractors, young people, semi-skilled and vulnerable workers earn a living. Traditionally, Unions rooted in a given industry gave workers the collective strength to negotiate: better wages, pensions and benefits; improved, safer conditions; and to organize their political muscle to advocate for greater workplace protections. Union membership is on the decline. Although, many laws have been passed to support and protect workers, like unions they have challenges responding to a new economy with a fragmented, dispersed and isolated workforce. These tears in the legal and collective architecture designed to protect workers means that there are serious gaps where young, immigrant and semi-skilled workers can be subject to exploitation, unsafe conditions and be “wage poor”. Having rights is a start but being able to exercise those rights is the key, this gigamap is designed to provoke dialogue amongst labour activists to find creative and flexible solutions to enable all Canadians to work in decent, safe and protected workplaces. Public Sector Unions Private Sector Unions (Large Manufacturing) Private Sector Unions (Trades) Private Sector Service Economy Jobs (Large Corp.) Private Sector Service Economy Jobs (SMEs) Interns Creative Industry Self- Employed Defined Pensions Domestic/Causal Workers Underground/Legal Workers Salaries/ Benefits Employment Security Employment Pay Equity Health & Safety Work Conditions Basic Protection Vulnerability Workplace PrioritiesEmployment Security & Degree of Vulnerability Maslow’s Hierarchy of Needs EmploymentSecurity Self- Actualization Esteem Social Safety Physiological Creative and Generation Y Workers Levers of protection: • Build strong pathways out of menial jobs to meaningful work through the partnership of employers, post-secondary education and training institutions, and youth representation. • Incent employers to hire Generation Y employees through tax-breaks, funding and training programs. • Incent workplaces to experiment with alternative to full time employment, such as job-sharing that enable Baby Boomers to split their jobs with young workers. • Widened the bandwidth of legal and regulatory protection to include part-time, freelance, sub-contractors and creative industries. • Expand Generation Y funding to create their own start-up companies. • Strengthen public awareness of the dangers of the workplace for Generation Y on occupational health & safety, harassment and discrimination, pay equity and employment standards. Vulnerable Workers Levers of protection: • Update and expand existing legal “Workers Protection Architecture” to match the growing segmentation of “vulnerable workers” • Create greater flexibility in working arrangements and protection to reflect the part-time, causal and seasonal work trends • Regularize and skill low-paying work to improve pay and conditions, and to enable transitions beyond menial roles. • Explore how to organize dispersed and small workforces through technology (e.g. social media platforms) • Provide workers’ protection information in easy to read formats in new immigrant groups’ languages • Enable community engagement strategies to tackle precarious employment and unsafe working conditions. • Raise fines, penalties and punishments for employees exploiting “vulnerable workers” and conditions that lead to death or serious injuries. Reinforcing Influences Responsible for Economic Growth Technological advances and information technology allow for greater sharing and applying of knowledge and research globally. Exposure to global ideas creates demand for new goods and services, requiring resources to be realigned to ensure economic growth. Workers Protection Architecture Canada has built up an impressive foundation of laws and regulations designed to protect workers. Stemming from the from the Charter of Rights and Freedoms the Federal Government and Provincial Governments have an array of laws designed to protect workers. These laws range from the Occupational Health and Safety Acts that proscribe safe working conditions; Pay Equity laws to reduce gender and immigrant gaps in wages and conditions and Labour Relations laws outlining a fair, equitable and neutral process of labour arbitration. Union Funding and Spending Cycle Unions are funded through membership dues that are paid for by taking a portion of their members salaries. Salaries and pay are, more often than not, part of the collective bargaining packages that unions negotiate on the members behalf. Protecting Canadians & Vulnerable Workers in a Global Economy 2015 Onwards: Fragmented Work, New Sectors and a Service Economy Wicked problem: With a globalized (service) economy, changing generations, how to do create a strong yet flexible workers’ protection where unions (and other social organizations) play a key role in ensuring the betterment of part-time, contract, low-pay and the most vulnerable workers. What kind of legal, policy, organizational and social protections need to be strengthened (possibly enabled by technology) to provide pathways out of low-pay into careers, and to improve working conditions, pay and conditions for isolated, dispersed and vulnerable/ young workers. 11% of minimum wage employees are unionized 62% of minimum wage employees are in Accommodations & Food Services or Trade 59% are part-time employees Workforce Making Minimum Wage 4.7% in 2000 5.8% in 2009 All Other Industries Accommodation & Food Trade Trade and Accommodations & Food represent 61% of the minimum wage working population Total Employees on Minimum Wage Eligible for EI 44% in 1997 27% in 2013 Gen Y: Unemployed & Underemployed Generation Y is the largest demographic cohort to come after the baby boomers and they make up more than 1/3 of Canada’s population. They are also the most educated and most diverse generation in history, and the first to have more women than men obtain postsecondary education credentials. However, as they started to enter the workforce between 1996 and 2017 they found it hard to find jobs and many are currently unemployed or underemployed (an employee that has education, experience, or skills beyond the requirements of the job). Part of the reason is because Baby Boomers are delaying retirement for a number of reasons: their work-hard mentality, but mainly due to financial concerns because the recession impacted their retirement funds. Sometimes referred to as the “Civic Generation”, 62% of Gen Y approve of Unions, while only 5% are able to participate in union membership. Vulnerable Workers (Dispersed/ Homecare/ Small Business) Traditionalists: Commanding & Controlling Baby Boomers: Collaborative Gen X Children of Traditionalists: Rebellious Gen Y Children of Boomers: Participative Values are not passed sequentially, they leapfrog People often assume that values are passed on from one cohort to the next but values are actually passed on in a leapfrog sequence because it takes time for a generation to reach parenting age. For example, Traditionalists were typically controlling and so you see the consequences of that in their children, Generation X, who tend to be more rebellious. Alternatively, Baby Boomers gave their children, Generation Y, everything they could, told them they could be anything they wanted and taught them to be collaborative. And so you can find numerous articles on how Generation Y values self, can often seem entitled but are very participative. Mapping and tackling complexity We map ambiguity & complexity Maggie Dempster, Pansy Lee, and Simon Trevarthen, 2014PT
  • 17. Greg Van Alstyne Making Strange: Risk, Design & Foresight Design thinking is about sensemaking, isn’t it? Designers excel at coaching, practicing, and theorizing how to make sense of complex or ambiguous situations & information. Yet sometimes what is needed is not sensemaking. Sometimes what is needed is strangemaking. That’s where foresight comes in.
  • 18. Greg Van Alstyne Making Strange: Risk, Design & Foresight “the ability to create and sustain a variety of high quality forward views and to apply the emerging insights in organizationally useful ways... to detect adverse conditions, guide policy, shape strategy; to explore new markets, products & services.” —Richard Slaughter, 1999 “A systematic, participatory, future intelligence gathering,...vision-building process aimed at present-day decisions & mobilising joint actions” —EC FOREN project What is foresight? What is Foresight? sLab & Policy Horizons Canada
  • 19. Greg Van Alstyne Making Strange: Risk, Design & Foresight What are some foresight methods? sLab & SFI design+foresight methodology Adapted from Popper, 2008, Foresight Methodology
  • 20. Greg Van Alstyne Making Strange: Risk, Design & Foresight Making strange SuperStudio, c. 1969
  • 21. Greg Van Alstyne Making Strange: Risk, Design & Foresight Making strange (приём остранения) —Viktor Shklovsky, 1917 Alienation effect (Verfremdungseffekt) —Bertold Brecht “Making the strange familiar, and the familiar strange” —Stuart Brand, founder of GBN and Long Now Foundation Making strange
  • 22. Greg Van Alstyne Making Strange: Risk, Design & Foresight Failing better “All of old. Nothing else ever. Ever tried. Ever failed. No matter. Try again. Fail again. Fail better.” —Samuel Beckett, Worstward Ho Sara Krulwich/The New York Times. Samuel Beckett’s “Worstward Ho,” staged by and featuring Frederick Neumann, 1986
  • 23. Design+Foresight at OCAD U Tangible Futures, Design Fictions in Helen Kerr’s Leading Innovation, 2012 Robert Mitchell & Laura Fyles
  • 24. Design+Foresight at OCAD U Tangible Futures, Design Fictions in Helen Kerr’s Leading Innovation, 2012 Ben McCammon, Rich Norman, Kelvin Kwong
  • 25. Design+Foresight at OCAD U Tangible Futures, Design Fictions in Helen Kerr’s Leading Innovation, 2012 Ben McCammon, Rich Norman, Kelvin Kwong
  • 26. Figure 13: A Gephi visualization depicting the network of interactions on Twitter between ByoLogyc staff (grey), ByoLogyc websites (blue), EXE (red), and ZED.TO participants (green). (2012) 32 altered states through biotechnology in science fiction cinema trevor haldenby trevor@longexposure.ca Advised by Greg Van Alstyne Director of Research, Strategic Innovation Lab Design+Foresight at OCAD U Graduate thesis and indie studies Trevor Haldenby (2013) Bringing the Future to Life: Pervasive Transmedia Scenarios and the World of Worlding
  • 27. Critical Design “Use of speculative design proposals to challenge narrow assumptions, preconceptions and givens about the role products play in everyday life...” Dunne & Raby. http://www.dunneandraby.co.uk/content/bydandr/13/0 Design Fiction “The deliberate use of diegetic prototypes to suspend disbelief about change” Bruce Sterling. @bruces quoted in @futuryst Stuart Candy 29 Jan, 2012 Science Fiction Prototyping “What if we could use stories, movies and comics as a kind of tool to explore the real world implications and uses of future technologies today?” Brian David Johnson (2011). Science fiction prototyping: designing the future with science fiction. Morgan & Claypool. Design+Foresight at OCAD U Developing a language
  • 28. Greg Van Alstyne Making Strange: Risk, Design & Foresight Q: What comes from risk+design+foresight? Gartner Hype Cycle Geoffrey Moore, Crossing the Chasm A: Overcoming hype; crossing the chasm
  • 29. Greg Van Alstyne Making Strange: Risk, Design & Foresight Q: What comes from risk+design+foresight? A: Social innovation “Optimism is a moral choice, it’s a business choice... which is a healthy progression for change” @chelseaclinton @clintonfdn #cgi2014
  • 30. Greg Van Alstyne Making Strange: Risk, Design & Foresight Q: What comes from risk+design+foresight? Jonathan Massey, “Risk Design,” The Aggregate website, http://we-aggregate.org/piece/risk-design. Photo CC flickr.com/photos/gareth1953/4158166813/ A: “Risk design” as strategy “By soliciting risks and handling them ostentatiously yet seemingly effortlessly, [Norman Foster’s “Gherkin” building] accrued capital for the clients and the City of London, for the architects and their consultants—and also for design as a risk management practice. With each solicitation, gain, & management of risk, the design acquired agency by becoming a stronger branding instrument.”
  • 31. Greg Van Alstyne Making Strange: Risk, Design & Foresight Many thanks Greg Van Alstyne Director of Research, Strategic Innovation Lab (sLab) OCAD University gvanalstyne@faculty.ocadu.ca