20. Virtual Characters are Graphics… …and the rules for using graphics for learning must be followed
21. Like other graphics, VCs can have specific communicative functions. Decorative Organizational Interpretive Representational Mnemonic Relational Transformational Clark/Lyons
22. VCs can also support psychological processes of learning. Build mental models Support attention Support motivation Support transfer Minimize cognitive load Activate prior knowledge
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24. But…how do we motivate without falling into “edutainment”?
25. Virtual Characters are Regarded as Human… …and the rules for interacting with humans must be followed
26. In the Reeves-Nass model VCs are engaging human beings. People respond socially and naturally to media even though they believe it is not reasonable to do so, and even though they don’t think that these responses characterize themselves….
27. We value VCs as specialists and we transfer stereotypes, i.e. gender
28. Polite dialogue has: - quality - quantity - relevance - clarity We attribute personality to virtual characters and expect politeness.
29. We all like to be flattered. How am I doing? How is he doing?
31. The situation: Donovan reviews policies and demonstrates procedures to comply with regulatory requirements. As he learns along the process, he discusses his actions with his management and with regulatory compliance personnel. Case Study 1: Donovan models behavior in Samples Management Process
32. Case Study 1: Donovan models behavior in Samples Management Process Storing Samples
33. Case Study 1: Donovan models behavior in Samples Management Process Expiring Product
34. Which psychological functions were at play during the previous scenes? Build mental models Support attention Support motivation Support transfer Minimize cognitive load Activate prior knowledge
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36. Case Study 2: Use of a Virtual Character as a decision-maker.
37. How would you handle the instructional challenge? The challenge: By using a case study scenario, we need to model an invisible decision-making process; in this example, the diagnosis and treatment of a complex mental disorder. Using your VC Matrix tool, identify the instructional behaviors demonstrated by the characters in the following examples. What roles are played by Dr. Jennings and Dr. Andrews?
Thank you…for coming. Title of presentation. How we came to use virtual characters for our training and performance needs. Demonstrate Case Studies from 2 training initiatives.