Gerd Schenkel

Sydney, Australia Australia

Executive Director & Founder Telstra Digital - Founder UBank

Technology / Software / Internet

Established Telstra Digital which is accountable for the design, build and operations of digital sales & service channels, incl. web, mobile apps, social, CrowdSupport, live chat, Telesales. Digital channels have quickly become Telstra's largest customer contact method and now account for over 50% of all customer service transactions, reducing cost and improving customer experience. Established Digital First, Telstra's enterprise wide digitisation program, building a multi-channel digital eco-system for all customers and employees, incl. our retail stores, contact centres, field technicians, as well as the digitisation of our products and processes. Some of this work is published here h...