ERP Implementation guide for Businesses or organization planning to implement ERP

1. ERP Implementation: A Complete Guide
Ijaz Haider Malik weboriez@hotmail.com
Abstract Despite of the many reasons, the biggest
challenges are choosing the right solution with
ERP implementations in the South Asian the right vendor and its effective implementation
countries, are comparatively different, harder according to the requirements of the business. In
and financially very expensive than the other fact, in 42% of the cases when new business
parts of the worlds. This is because of different applications are under consideration, the ERP is
socio-economic conditions, working style of the default decision without even looking
businesses, their operation methods and low anywhere else[2]. Rapid changes in businesses
currency comparative to international have thrown away the idea of bespoke and
currencies. Most of the well renowned ERP fusion solutions. The biggest fear of an
solutions and their licenses are in foreign enterprise for the ERP implementation is the
currencies such as Dollar, Pound or Sterling. failure rate: 51% have experienced their ERP
When, a third world country would like to implementation as unsuccessful [1]. It becomes
implement an ERP solution, investment more painful as the ERP implementation is the
becomes many folds due to the currency most expensive in the field of IT.
difference. But, the post implementation cost is
lesser than the international market due to the Generally, the ERP is considered as the back
cheaper labor cost. With the growing market of bone of an organization. But, the ERP is in fact
mobile operators in Pakistan, PTCL as a the combination of backbone, reflex system and
landline operator needs the cutting edge the back part of the brain i.e., organization’s
technology as its products and operations. main support, assurance to comply with the
Though, the ERP implementation has high cost processes and business rules and centralized
but without it, gap between expenses and storage of data. There are three basic stages for
revenue could not be widened: profit only an ERP implementation: pre-implementation,
comes with less cost and high revenue. Making during and post implementation. All ERP
a decision for the ERP implementation is a huge implementation stages are equally difficult and
and tough task for the management. But, the full of challenges. Any loose brick can bring the
tougher is its proper implementation and post whole implementation down. As the post stage
implementation monitoring and maintenance. is dependent on the prior stages, hence the
importance sequence is pre, during and Post
1.0 Introduction Implementation.
A proper ERP solution has become a vital need To keep up with the growing customer demands
of this era for the enterprises due to the market and fast changes in business trends, the
globalization and day by day growing enterprise must have the flexibility and agility to
competition. For the very fact, the ERP solution change quickly. And this could only be possible
has become mandatory for an enterprise to run if the ERP solution is implemented successfully:
the business in an effective and efficient way. aligned with the business requirements along
But, before going for the implementation of an with the seamless information flow between the
ERP solution, an enterprise has gone through modules and across departments. In this space
immense hard-hitting times: choosing the right age, everything is sought with extreme sense of
solution, planning, selection of implementation urgency and there is no room for duplication of
team and managing the change. Whether it is an data inputs and serial processing [11].
ERP implementation or reimplementation, it
should be well thought as its life spreads over
many years.

2. 2.0 Pre Implementation implementation, but also it is evaluating the
implementation team and its progress towards
a) An ERP Solution Required or Not? the end. While forming a steering committee,
the CEO of the organization must realizes that it
Before the ERP implementation, the first should be of apt size with the best suited
question is to whether the organization does members. Sometimes, a huge sized steering
require new ERP solution or not? And, the committee cannot make decisions due to diverse
answer does not come easy. It needs an members.
immense amount of work to come up with final
facts and figures. Writing the ERP Initial d) Preparedness
Documentation needs combination of the
business experience and in depth knowledge of An ERP implementation’s success depends
the ERP implementations. Once facts and upon the preparedness before the
figures appear on the paper, budget approval implementation. The business requirements and
from the Board of Directors along with a business rules should be properly documented
convincing presentation is another hard part for and signed off from stake holders and senior
the management. Without proper approved potential users. The implementation with
budget, the implementation is just a dream with inadequate documentation is an open invitation
no wings. to failure. The legacy systems’ plus and minus
points should also be documented so that the
b) Scope of Work plus can be a part of implementation and the
minus points can be avoided. Also record and
Scope of work should be clear with achievable document legacy application users’ comments
objectives. A normal ERP implementation has as they are the actual users and they might give
the following modules: Finance & Accounting, inside of the application to be required.
Material Management and Human Capital Processes should be identified and they should
Management. Though, organizational scope can be intact. Identify the pain points and touch
be more or less than the above mentioned. points.
Almost all ERP Solutions offer individual
modules or combination of more than one as per Most of the time, the feedback from the actual
clients’ requirements. The organization can opt users gets ignored with a thought that the ERP
for the modular scope. Even from some application is only for the use of management
solutions, the organization may select desired but actually it is for every one in an
sub modules and leave the rest. Many ERP organization.
installations failed due to undefined scope of
work and project goals. e) Pre Evaluation
c) Steering Committee After the budget approval, next is to select the
apt ERP Solution. Almost all ERP systems
An ERP implementation can not be successful available are good at some things, yet not so
without the support from the highest good at other. [3]. Selecting and implementing
management. For the very reason, the steering the most appropriate software package to
committee should be formed with “C” level support a company’s business processes is itself
management members. Few members from the considered a best practice[5]. With the internet
board of directors in the committee may also be and fast intelligent search engines an enterprise
helpful for the easy release of the budget can browse through hundreds and thousands of
whenever required. The steering committee the web sites for best suited ERP Solutions and
enables the project management team with vendor profiles. Every ERP solution provider is
proper mandate and to overrule the red tape claiming that they are the best ERP solution
issues which can be the bottlenecks for the ERP providers. According to Boston-based AMR
implementation. Not only the steering research about vendors ,”they will try their best
committee pushes the business towards the ERP to dazzle you with spectacular product demos

3. and enticing promises of a smooth sailing Following should be considered while selecting
deployment”. But, thanks to reviews and white an ERP selection:
papers, a wide horizon of comparison between o Ease Of Use
different ERP solutions has been reduced to top
The first and vital feature of an ERP
five: SAP AG, Oracle E-Business, J D Edwards,
People Soft and Baan. According to some, it is solution should be its ease of use. As if
just among two big giants: SAP and Oracle E- ease of use is missing it would have
Business Suite. been very difficult to convince the end
users to leave their legacy systems and
Even, the major competition is between two big start using the new application. In
giants, it is a cumbersome activity for an addition, ease of use brings efficiency in
enterprise to choose the right Solution. ERP work and requires less resources to use
solutions are so expensive that one wrong it.
decision not only makes the implementation
project a failure but sometimes also destroys the o Cost
business itself. Ratio of ERP implementation’s Cost is the major factor of an ERP
success is much lower than failure. In most of Implementation. Cost of implementation
the cases, enterprises take one to two years just and support should not impact business
to decide the apt solution according to their to run its normal operation. Cost of an
requirements. ERP implementation has different
aspects and faces. Few of them are:
An Organization should not believe on Vendor’s license cost, support, maintenance, HR,
provided evidences and implementation hardware and infrastructure cost. Most
references. The Organization should also dig out important is the post implementation
figures and facts of the particular ERP solution cost for maintenance and operation. As
at their own. And, should contact the references post implementation period is much
provided by the vendor to find out the exact larger than the implementation. 59% of
problems they have faced and are facing with implementations cost more than that
this solution. initially assumed[8].
All organizations are different even if they are in o Customization
the same business. Requirements and business Major difference between bespoke and
processes are always different and so is the ERP ERP off the shelf solution is
implementation and solution. Though, the best customization. If ERP solution
practices might be followed to gain the best out configuration module is not strong
of an ERP implementation. enough to support the business and its
changes then successful implementation
Along with the ERP solution, an organization could not be possible. ERP solution
should evaluate the business partners who are should provide flexible and
implementing the solution in your region. May comprehensive and easy to use
be during the evaluation you find out that configuration solution. Configuration
though the solution is excellent but the business solution should accommodate business
partners of vendor have bad repute, financially changes and new requirements without
unsound or are have inept resources for going into development. Though,
implementation. These really matter during the development feature should also be
implementation. there to cater exceptional cases. But,

4. configuration solution should be strong, export to other applications such as
flexible and easy to use to cater most of Excel, CSV, PDF or text then there is a
the business changes. problem for the business. Reports are
the source for information and hence
o Efficiency authorization control at the low level is
If an ERP solution is giving business very important. Without proper
everything but not efficiency, it means it authorization control on reports, it might
is not a good ERP solution. As without put an organization at risk.
efficiency, business could not achieve
its targets and business requirements.
The biggest differences between manual o Integration
and automated system are efficiency ERP means modules integration and
and accuracy. Efficiency can be flow of data and information from one
measured by number of transaction module to another module without
processed per second effecting efficiency and accuracy. If
ERP solution modules are not well
o Accuracy integrated or there are issues with
Reliability comes from accuracy. If integration between modules then it
solution has issue with accuracy then it should not be considered as the ERP
is not considered for ERP Solution. As the strength of ERP is the
implementation. Accuracy of ERP integration of modules and data flows.
solution can be measured with number
of accurate results per number of o Multi Currency
transactions or queries. Accuracy is ERP solution should support
considered as the basic salient feature of Multicurrency feature and it should be
an ERP solution and with it, the concept across the application. As few solutions
of ERP methodology could not be only provide the option on few
achieved. interfaces with limited functionalities.
The ERP implementation should be well
o Comprehensive & Flexible Standard thought and it should at least cover five
Reports to seven years. Even, an organization
End product and crux of an ERP does not need a multicurrency option, it
solution is the reporting solution which should be part of implementation so that
can provide management the right in future this could not be a bottleneck.
reports at the right time to make timely
correct decisions for the organization. If o Graphs
the standard reports cover sixty to ERP solution should have an option to
seventy percent of an organization’s see reports in graphical mode for the
requirements, it should be considered as management to see figures and trends in
a good ERP Solution. Otherwise, more less time. Graphical reports should be
efforts will be required to develop the flexible to change the view as per
reports which result in an increase in requirement.
cost and time of implementation. If the
reporting solution is not flexible in
terms of parameters, display options and

5. o Business Intelligence the management to provide apt access to
ERP solution should provide its own their users according to their role.
Business Intelligence. The major
advantage of ERP solution is to the Security not only at the user’s
Management to make quick decisions authorization level but must also at the
and for this very reason BI module system level: protection from hackers or
availability in ERP Solution is definitely malicious computer applications.
a plus. Using third party BI, slows down
the main application and have more o Other considerations
complexities and issues unlike if ERP Most of the organizations fell into the
solution has its own real time BI traps of vendors and consultants. It is a
module. marketing gimmick of vendors and
consultants to come up with highly
o Support colored presentation with lots of good
After implementation, support is very references of big brands. Organizations
important while considering the ERP should not completely rely on vendors
solution selection. After the successful or consultants but they should check the
implementation, there are chances that actual truth by contacting the references
the application could not run along with provided by vendors or consultants.
the business if after implementation This will not only make their decision
support is not good from the vendor or more practical but also would help them
consultants. Often vendors or business to negotiate prices with them.
partners put their all efforts to make the
implementation successful but they Following should be evaluated against
vanish from the scene once their the ERP solution:
implementation contract is over. After Age in market (number of years).
implementation support though often Stability in market.
mentioned in RFP but when time comes Average Human Resources required
organizations found out the support was for each module.
virtual and actual support. It is best Average cost of Human Resources
practice to check the real support required for operations,
experience from the existing clientele of development and its support.
the vendor and consultants. How easy to find resources: human
and other.
o Security Number of platforms it can support:
An ERP solution should have a tight Unix, Linux , Windows etc
Security embedded into it and should Cost of Infrastructure required and
have it at a granular level. In this era, how easy to get that in market.
security is considered to be the top most
Frequency of new releases and how
priority of the organizations. Business
easy to upgrade it?
data is the most important asset of an
Frequency of bug fixing patches.
organization. Comprehensive
Does it follow industry and business
authorization mechanism is required to
standards like ISO, CMMI etc?
every organization which will enable

6. Following should be evaluated against holders, conduct other workshops to document
the vendor and consultant: the TO-BE processes. To-Be processes should
Their Financial Strength be evaluated with the help of technical staff
before proper sign off from the stake holders.
Number of clientele Once the To-Be processes are signed off,
Number of satisfied clients processes will be handed over to consultants /
Proposal submitted by vendor technical team for further action. Focus on your
should be reviewed legally and business strategy and not just software selection
technically. and implementation [9]. ERP implementation
could not bring benefits to an organization
They should offer transfer of
unless its processes are optimized before
technology (Knowledge transfer) implementation.
They should not sublet contract to
other companies. They should have To-Be processes should be well thought out to
their own seasoned professionals cover the requirements of the business for next
for all modules. ten years. To understand the changes of next ten
years, rate of change should be doubled or
f) Project Planning multiplied with the ratio of changes during last
ten years. As ERP solutions grows with the
Once the ERP solution is selected, project company and its future strategies. History is the
planning is the major task to be performed best predictor of the future[12].
between implementers and the organization.
Project plan is the track of activities with date h) Implementation Team
stamps, resource allocation from both the sides
along with risks and dependencies. If project Selecting or hiring the professional
plan is followed with right pace, it gets the implementation team with apt skills and
organization success in the implementation and experience is a must have. Team should be
open unlimited business opportunities. Project combination of technical and functional
planning should follow the standards like PMP members. Skills that are critical to the
or Prince2. Project plan should have activities implementation include project management,
according to priorities. Risk should be covered process improvement, requirement’s definition,
in the project planning and steps should be taken data conversion, testing, separation of duties
to avoid risks and mitigation of risks. Regardless analysis, and post go live analysis [10]. Proper
of your size and perceived resources, an ERP trainings should be conducted for
implementation is not something that should be implementation teams. Teams should not work
approached without a great deal of careful in silos and work under one umbrella so that
planning [9]. integration can be done effectively. Moving
away from Functional silos and creating
g) Process Refinement (AS-IS , TO-BE) effective cross functional processes that are truly
integrated via an ERP system is not an easy task
Documenting the AS-IS Business processes is [9].
the crucial activity of the process identification
and its refinement. This could be achieved by i) SDC ( Environment )
conducting different sessions with the business
stake holders. As enterprise has a large number Software Development Center should be
of employees so it is not possible to discuss AS- established with the proper resources like PCs,
IS processes with everyone. The best approach Laptops and Printers with proper infrastructure.
is to select the teams from each domain. Once This SDC will be helpful during and after
draft version of AS-IS documents are ready, the implementation.
second should be arranging the workshop to
further clarify the AS-IS processes with the
stake holders. After proper sign off from stake

7. j) Employees Buy-in. j) BPM
Without employees buy-in, successful If ERP Solution supports Business Process
implementation is close to impossible. If Management it will be an additional edge on
management decide to go for the ERP other ERP solutions as it enables employees to
implementation without buy-in from its effectively manage the processes with dynamic
employees, issue starts popping up from day approach: designing, configuring, executing,
one till the day of the final failure.ERP monitoring, and analyzing.
implementation is for the whole enterprise and
not only for the management and that’s why it is
termed as ERP and not “Management
3.0 During Implementation
Planning”. Only 13% of respondents
characterize themselves as “very satisfied” with Once it has been decided that which ERP
their company’s software implementation and solution to implement, implementation has
38 % of respondents indicated “lack of begun with all it challenges and activities.
employee buy-in” as the biggest challenge During implementation if proper monitoring and
facing the ERP implementation teams[8]. execution plan has not been taken on, it could
Organization should also assure its employees
take the implementation towards the failure
that job losses will be minimum otherwise there
will be a considerable resistance from without noticeable to the management. During
employees. implementation, the biggest factor is time. As
loosing the time will impact budget and without
k) Interfaces for third party integration budget implementation won’t be possible.
It should also be considered that ERP a) Data Collection
solution must provide easy to implement
integration interfaces for third party First the most difficult of all is to collect the
applications. Most of the off shelf ERP data. To avoid “Garbage in garbage out”, Data
solutions provide XML or web service collection team of experienced members should
interfaces. ERP solutions that do not provide
be formed. And, in the implementation plan
integration interface costs lot of time,
resources and money to develop interface activities of data collection with proper time
every time organization would like to share lines should be mentioned. The vital part of data
the data with ERP Solution. collection is to design the data collection
templates. Data collection template should be
l) Declare Implementation as a Project well thought of. Following should be considered
while designing the data collection templates:
As ERP implementation is a big task,
easy to understand, user friendly, validation
implementation should be declared as a Project.
Project should have project management team checks to avoid wrong entries, examples, and
with execution mandate. According to PMP and minimize data entry with lookups and drop
Prince2, “Project should have a definite start and down options. Also provide data dictionary for
end”. Same implies to ERP Implementation. each column. Before sending to users get the
evaluated template from easily approachable
As per Wikipedia, ”Project Management is the users. Template should be communicated via
discipline of planning, organizing, and
highest managements email so that users take
managing resources to bring about the
successful completion of specific project goals them seriously.
and objectives. It is often closely related to and
sometimes conflated with program Avoid sending same template again and again
management.” with modifications as it will reduce the effect. If
possible conduct workshops to give template

8. overviews. No templates should be accepted
with proper sign off from the sender: sense of
ownership. If these issues are tackled with Third Level Support
proper planning and strategy, it will save
considerable cost and time. Second Level Support
The biggest challenge is to convert legacy data First Level Support
into new format and also check for redundancy
and duplication (data cleansing). Most of the
cases legacy data do not provide the complete
data required for the new implementation. In c) Quality Team
those cases special permissions and decisions “A quick migration to an ERP system without
are required from the steering committee. time for testing and validating the systems is not
wise nor advisable,”[7]. There should be proper
Communication teams quality testing and assurance teams. Quality
begins with the initiation of the implementation.
Communication team should be formed to To reduce the cost of implementation, some
communicate every possible achievement or organizations ignore the formation of dedicated
hurdle to all the stake holders in order to teams for quality testing and quality assurance.
But, after implementation low quality cost the
develop a sense of ownership among all. Also it
organization many folds then investing the
gives confidence to all that they are part of the money on quality during implementation.
implementation. Communication team should Despite other quality assurances, the most
build strategies to avoid the scenarios where important for quality team is to keep check on
ERP implementation becomes scapegoat for the unnecessary development of reports.
non performers. As it is a normal practice to
blame the solution if something goes wrong and Without quality the objectives of successful
implementation could not be achieved. Quality
mostly common with new implementations. should be checked and assured at every process
and step of implementation. Some of them are:
b) Support Team
documentation, AS-IS and TO-BE processes,
configuration, development.
No matter how much trainings are conducted
during the implementation, end users always d) Documentation with Configuration
need support to use the new implemented
solution. There should be three levels support: The prime focus of implementation and Project
first, second and third level. In First level, Management office is on configuration,
representatives who are good in operating the testing, and deploying the ERP solution in
system and should guide the end users how to the best possible manner. However,
the importance of proper documentation and it
use the application effectively. If first level configuration is placed aside And logic
support could not solve the problem they should presented by the PMO office or the
forward the problem or issue to second level implementation team is that documentation
support. Second level support should be of team slows down the entire project. But, it is proved
leads of different modules. If second level that lack of documentation cost more in
support could not solve the issue or problem it implementation than maintaining proper
documentation.
should be forwarded to third level support. Third
level support should be of consultants or internal
technical teams.

9. end users. Competency center will reduce the
cost of after implementation support from third
4.0 Post Implementation party. Enabling organizations’ own staff will
definitely reduce cost and time for new changes,
development and improvements in the system.
After implementation, organizations celebrate
the GO-LIVE, they forget about the fact that
post implementation is as important as 5.0Advantages
implementation. No matter how successful is the
Successful ERP implementation comes with a
implementation, if not used or maintained bouquet of advantages. Visibility across the
properly it causes more harm to the organization company figures saves time, resources and
then the implementation it self. money. With one centralized database and
integrated modules, fast and accurate
e) Change Management information helps the management to make
decisions and act quickly on decisions. Easy and
People do not accept change easily. The biggest automated fore casting, reduces the stock
post implementation problem is the resistance to keeping and investment. Enhanced
the change. Organizations which do not form a empowerment of employees through increased
strategy for change management could not get information sharing [4], Real time processing
the benefits from the ERP solution. End users enables the organization for fast business
would like to remain in their comfort zone: moves, Reduces operations, paper environment,
using legacy applications with which they are pain points and bottlenecks. Optimized
familiar with. Cultural change and insecurities processes and cycles which reduces resources
are the biggest threats. and cost factors. The purpose of ERP
technology is to support the company’s strategic
f) Support opportunities [9]. In a 2001, survey by
information technology toolbox, 59% of 1124
ERP implementation is the outcome for huge respondents, by a margin of 3 to 1, saw their
financial investment and exhaustive hard work highest return on investment(ROI) coming from
of teams. Organizations do not realize that ERP [12].
ongoing support of ERP solution is the major
part of the total ERP cost. ERP support cost 6.0 Disadvantages
depends on the size of the solution, number of
users, nature of business, vendor (Oracle, SAP, Every picture has two sides and so does the ERP
etc) and frequency of system’s modifications.
implementation. With flowers come thorns:
g) Human Resource Retention disadvantages: huge investment on ERP
implementation and its maintenance, too much
HR retention is the most difficult of all after reliability on the system and limitation ERP
post implementation. Internal staff not only solution brings with it as inheritance. Some
gained the technical expertise but also in depth limitations of off shelf ERP solutions, also limit
business knowledge which enabled them to get the business to grow in a particular direction.
highly paid job very easily in the market. To
retain the HR, different strategies can be
adopted: incentives, salary increase and clarity 7.0 Basic Causes of Failure
to their future growth.
Cause of failure may vary from organization to
h) Competency Center organization, business type to business type,
ERP solution to ERP solution. But, basic failure
Formation of competency center will enable the reasons remain the same: not prepared for
teams for continuous improvements through implementation, rely on available resources
extensive training for competency of staff and regardless of their skills and experience, opt for

10. a wrong solution, budget constraints to buy low Selection of apt solution, right technical and
cadre solution, management was not on board, business team, management on board, whole
wrong choice of business users, decisions organization taken into confidence and their buy
making in close rooms, teams working on in, proper and exact requirement gathering, best
different islands and are not on the same page, approach, processes in place, best plan, PMO
solving problems on fire fighting mode, high office in place with proper mandate of
expectations raised. Also sometimes cause of execution, exhaustive trainings to all type of
failure is the management who is so busy in users, dedicated team for implementation,
other operations and consider ERP looking for KPIs after implementation.
implementation is the sole responsibility of IT. Kimberling said "I think that's where a lot of
companies fall short," he said. "Their finish line
8.0 Basic reasons of Success is the go-live, and there's very little that gets
done after the fact."
9.0 Conclusions
ERP implementation is different from conventional IT Software Projects.ERP implementation involves
process reengineering and optimization. It brings a new culture and a fresh breath to an organization if
implemented in the right way. It takes an average of two and a half years from project initiation to achieve a
quantifiable return on investment for an ERP system. Ninety percent of those quantified benefits are the
result of a cost reduction, according to the study [6]. ERP implementation if would have been done with
proper planning and long thought out process brings its benefits. But, if planning or processes are not in
place, it would be a disaster for the organization. Studies showed that ERP implementation could only be
possible if well planned along with organizations well placed processes.
10.0 Acknowledgements
We would like to acknowledge Mr. Wasif Ihsan who has provided us the support and cooperation during
our case study.
References:
[1] The Robins-Gioia Survey 2001.
[2] Supply Chain Digest, Springboro, OH, 2005]
[3] Successful ERP Implementation required planning by Robert W.Stanisky-2000
[4] A Case Study of ERP Implementation Issues by Dr. Tom Bramorski University of Wisconsin USA
[5] Paul Wahl SAP America
[6] Meta Group study
[7]Dr. John T. Whiting
[8] Panorama Consulting Group Dec 05-Nov 08
[9] Successful ERP Implementation the first time by R. Machael Donovan.
[10] Global ERP Implementation Challenges by KPMG’s Global Energy Institute – 2008
[11] Implementation issues in ERP by R.Appuswamy Deakin University, Australia
[12] Epicor® - 11 criteria for selecting The Best ERP system replacement

11. 0
2
4
6
8
10
12
Proper planning of project
Role of PMO
Was there sufficient Management support?
Were there any conflicts with the consultants?
Is there any integration with other applications?
How effective was the inter-departmental…
How many revisions to the base lined schedule?
How well you achieve the objective of your ERP?
Increase in revenue
Increase in Sale
Increase in productivity
Paperless environment
Collaboration with other departments
Transparency improvement
Were Trainings Effective
How much you have gained from Trainings
People do not understand ERP advantages
TABLE 1.1 : Questionnaire Survey (Graph with Trends)
How effective reports were?
Integration Issues with other applications?
Team Preparedness
After Implementation Support
Cross-functional process orientation with high…
Advantage after implementation
Disadvantages after implementation
One
Two
Four
5-Highest
0- Lowest
3-Midium

12. TABLE 1.2 : Questionnaire Survey
3-Midium
0- Lowest
5-Highest
Four
Two
One
Questions
Proper planning of project 0 2 0 4 7 1
Role of PMO 0 2 0 4 7 5
Was there sufficient Management support? 0 0 0 4 5 5
Were there any conflicts with the consultants? 1 0 2 6 4 1
Is there any integration with other applications? 0 2 0 5 3 4
How effective was the inter-departmental communication? 0 2 1 1 10 0
How many revisions to the base lined schedule? 0 0 2 7 3 2
How well you achieve the objective of your ERP? 0 1 2 2 6 3
Increase in revenue 0 2 3 4 4 1
Increase in Sale 2 1 3 5 2 1
Increase in productivity 1 0 2 4 4 3
Paperless environment 0 1 2 3 8 0
Collaboration with other departments 0 1 1 4 5 3
Transparency improvement 0 0 0 3 7 4
Were Trainings Effective 0 0 2 5 3 4
How much you have gained from Trainings 0 0 2 4 4 4
People do not understand ERP advantages 0 1 1 6 3 3
How effective reports were? 0 1 2 1 6 4
Integration Issues with other applications? 0 2 3 4 4 1
Team Preparedness 0 1 5 3 5 0
Efficient support to end user during Implementation 0 1 2 1 6 4
After Implementation Support 1 0 1 4 5 3
Cross-functional process orientation with high visibility 1 0 1 4 7 1
Advantage after implementation 0 1 1 3 6 3
Disadvantages after implementation 2 7 3 2 0 0