3. PROFESSIONAL ABILITIES I have acquired valuable skills and abilities in development, sales, customer service, marketing and management within various industries. Specifically, I offer: Fundraising experience especially through direct mail solicitation and event participation. Abilities to foster and maintain positive relationships specifically with constituents where a tailoring of individual attention is required. Strong detail orientation and organizational abilities. A high degree of energy and pro-active work style.
4. PROFESSIONAL ABILITIES Strong interpersonal skills that include sound judgment and intuition, as well as a persuasive and motivating demeanor. Excellent written and verbal communication skills. The ability to actively listen. Resourcefulness, adaptability and flexibility.
5. TECHNOLOGY EXPERIENCE Various computer related skills include: Microsoft Windows Operating Systems Microsoft Office Word Excel PowerPoint Outlook Publisher Databases such as Access, iMIS, and Andar Financial Management Software such as Nextgen, Dac-easy, Quicken and ACSS Google products such as Chrome, Picasa, Calendar, and Google Docs. Apple software including Safari web browser, the IPhoneoperating system & applications, and Quicktime + ITunes Blackberry operating system and applications Telephone systems such as Web Powered Agent, Tele-magic and AT&T
6. PROFESSIONAL PROFILE Service-focused worker with a strong commitment to serving the needs of others Loyal to the cause of providing excellent interactions with valued constituents Excel in program and organizational planning, with documented success overcoming challenges of limited resources and financial constraints to design high-quality, cost-effective and comprehensive service offerings. Able to bring new and existing publics together to maximize opportunities Skilled in building community support, key coalitions, and strategic partnerships
7. SKILL SETS AND ACCOMPLISHMENTS special event coordination and participation Bicycled approximately 4,000 miles from San Francisco, California to Washington, D.C. in 2006 and 800 miles from Miami, Florida to Tallahassee, Florida in 2003 promoting a greater understanding of people with disabilities. Planned, implemented, and managed all special event activities between January and May of 2001, and recruited record-number of participants for the Push Camp and Give-a-Push Weekend Projects that resulted in an increase of over 30% participation from prior year.
8. SKILL SETS AND ACCOMPLISHMENTS Fundraising and Development Lead and supported volunteers in the effort to raise approximately $400,000 within four months of the 2008 “Live United” campaign’s duration. Asked for and secured gifts from various sources including employees of city municipalities, public schools and private business companies. Presented compelling stories and statistics to attentive audiences while making a case for giving to the United Way and its 58 Community Partners. Analyzed prior giving trends and strategically planned appropriate actions to take to meet and exceed set goals. Frequently evaluated and measured resources as well as time spent in both successful and unsuccessful actions made to facilitate giving. Recognized, acknowledged, and thanked donors and volunteers for their generous support of the United Way. Personally raised $10,000 for the projects and programs of Push America as a volunteer.
9. SKILL SETS AND ACCOMPLISHMENTS MARKETING AND CUSTOMER SERVICE Gained thorough understanding of wireless technological products and services where I could position solutions for customer needs such as ordering equipment, changing price plans and basic troubleshooting with Verizon Wireless. Answered calls in a timely manner giving full attention to customer’s need in order that customer would not likely have to call in again on the specific issue I assisted with. Responsible for client training and installation of McAleer Software at customer sites. Generated restaurant promotions and fostered public relations that increased customer base, established brand loyalty, and determined consumer satisfaction. Provided prompt and thorough customer service and assistance to promote product sales and complete business transactions. Created promotional materials for Push Camp and Give-A-Push Weekend Projects that were distributed at regional and national events. Researched and analyzed over twelve years’ of historical data and established a master database with approximately 2,500 records for the continued use by Push America /Pi Kappa Phi. Established and published the “Push News” newsletter that was circulated to 130 Pi Kappa Phi Chapters at universities and colleges across the country.
10. SKILL SETS AND ACCOMPLISHMENTS MANAGEMENT AND LEADERSHIP Served the United Way mission to advance the common good and championed the United Way cause. Built strong professional relationships with 275 recorded prospects and clients. Managed and maintained newsstand and book sections where sales are approximately $500,000 per year with an inventory of 100,000 products. Managed and directed four restaurant locations along the Mississippi Gulf Coast as a Restaurant Manager. Hired, trained, and motivated staff of 100 hourly employees. Ordered supplies and equipment and accounted for goods within inventory that resulted in a 2% decrease in cost of operations from prior year. Calculated operational finances and bookkeeping. Achieved an $8,000 increase of in-house sales from prior year, as well as achieved actual profit of $11,775 v. previous year’s deficit of -$2,324. Consulted and interacted with 135 Push America Chairmen in regards to fundraising, event programming, volunteering, and chapter management activities that resulted in increased productivity in all areas of focus by a minimum of 3% from previous year’s activity. $11,775 -$2,234.00
11. SKILL SETS AND ACCOMPLISHMENTS PROFESSIONAL SELLING (INSIDE AND RETAIL) Stimulated business and order activity through probing, investigative, and consultative calling resulting in approximately $24,160 worth of sales between August and November 2007, which secured first place of the 2007 fall hiring class. Placed calls to build relationships with clients and prospects to determine their current and future needs for imprint-able products and supplies such as sublimation printers, specialty inks, transfer paper, heat presses, and sublimatable objects. Sold the $25.00 Barnes & Noble Membership at an average ratio of eight out of 200 transactions in an eight hour shift usually meeting and exceeding standards.
12. EMPLOYMENT AND EDUCATION HISTORY Audit Specialist - Ryla Teleservices (Current) Customer Service Representative- Ryla Teleservices (8/2009-3/2010) Student- University of South Alabama (1/2009-5/2009) Stipend Loaned Executive - United Way of Southwest Alabama (8/2008-12/2008) Software Support and Implementation Representative - CSI Technology Outfitters (3/2008-7/2008) Account Specialist - Condé Systems (8/2007-11/2007) Lead Bookseller - Barnes & Noble Booksellers (11/2003-8/2007) Restaurant Manager - McAlister’s Deli/Mississippi Deli (5/2001-7/2003) Outreach and Grants Assistant- Push America (1/2001-5/2001) Bachelor of Science in Business Administration Emphasizing Marketing as well as Applied Music Minor – The University of Southern Mississippi (8/1995-5/2002)
13. MEMBERSHIPS AND AFFILIATIONS Christ Presbyterian Church Clerk of Diaconal Board/Officer for Mercy Ministry (1/2009-Present) Presbyterian Church in America Member (10/2000-Present) Association of Fundraising Professionals – Mobile Chapter (10/2006-12/2008) Alabama Association of Nonprofits (9/2008-10/2009) United Way Young Leaders Society (10/2008-Present) Push America Cycling Team Member/Journey of Hope 2006/Gear-Up Florida 2003 Theta Alpha Alumni Chapter of Pi Kappa Phi Fraternity Capital Campaign Class Co-captain (11/2008-Present) Pi Kappa Phi Fraternity, General Fraternity Alumni Member (12/2000-Present) Theta Alpha Housing Corporation Founding Vice President (10/2002-10/2004) The University of Southern Mississippi Alumni Association (5/2002-Present) Founding Father of Theta Alpha (10/1997-4/1999) Phi Mu Alpha Sinfonia (9/1995-9/1997) USM Trombone Choir – Bass Trombonist (8/1995-12/1997) Pride of Mississippi Marching Band (8/1995-12/1997) Basketball Pep Band (11/1995-12/1997) USM School of Music Service Award/Scholarship Recipient (8/1995-12/1997)
15. PROFESSIONAL & PERSONAL REFERENCES Mr. Chad Coltrane, Chief Executive Officer, Push America Charlotte, North Carolina (704)504-2400 ext. 129 ccoltrane@pushamerica.org Rev. Dennis Eide, Senior Pastor, Christ Presbyterian Church Mobile, Alabama (251)633-2002 denniseidecpc@bellsouth.net Mr. Angelo Miller, Executive Director, United Way of Southwest Alabama, Mobile, Alabama (251)431-0106 amiller@uwswa.org Dr. Alvin Williams, Distinguished Professor of Marketing, University of South Alabama Mobile, Alabama awilliams@usouthal.edu Mr. Tim Dunne, Chief Operational Officer, CSI Technology Outfitters/McAleer Solutions Mobile, Alabama tdunne@csioutfitters.com Ms. Kelly Fields, Financial Manager, Mobile, Alabama Clarke-Mobile Counties Gas District kfields1517@gmail.com Mr. Peter Swann, Executive Director, Aid Sudan Houston, Texas peter@aidsudan.org Ms. Marne Olsen, Store Manager, Barnes & Noble Booksellers, Mandeville, Louisiana mko55@bellsouth.net Mr. Daron Simpson, Professor, MGCCC, Gulfport, Mississippi daronsimpson@yahoo.com
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17. THANKS! Thank you so much for visiting. Your time is appreciated. Should you need to contact me, please call me at (228)324-3590 or visit(www.facebook.com/wadeowenwalker) or on linkedin. (www.linkedin.com/in/wadewalker). You can of course always write me at wadeowenwalker@gmail.com Again thanks for visiting! -Wade
