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ENGAGING GENERATION C ‘The  Connected Collective’ By Dan Pankraz
Dan Pankraz Youth Planning Specialist Based in Sydney, Australia Follow me on twitter.com/danpankraz Email me on danpankraz@gmail.com
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THE CHANGING MEDIA LANDSCAPE
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SOCIAL NETWORKS VS SOCIAL MEDIA My Social network People share information in Social Media ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
MORE SIMPLY PUT…. Social Media is about people having conversations and  sharing online
GLOBALLY, PEOPLE ARE INTERACTING AND SHARING LIKE NEVER BEFORE
AND IT’S PRETTY DAMN BIG IN AUSTRALIA TOO September 14, 2007 client name or logo ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],*estimates based on the Australian online universe aged 14+ of 2.652 million as of January 2008 (source: Nielsen Media National Readership Survey – Quarter 4 2007)
AUSSIE YOUTH IN SOCIAL MEDIA 3.4 Hours a day on the Internet Synovate research 12 Feb 2009 36% Read other peoples social network profile pages 35% Regularly update their profile pages 98% Of all Youth connected on the Internet  52% Report increased usage of the Internet from previous year and expected to grow 41% Have searched for information on products and services
THE RESULT: MEDIA DEMOCRATISATION WHERE ANYBODY CAN  BECOME AN AUTHOR, JOURNALIST, FILM MAKER OR STAR
The Rise Of Generation C
 
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GEN C MOVE AS ‘SWARMS’ ,[object Object],[object Object],[object Object],[object Object],[object Object],WEB 2.0 HAS ENABLED ‘SWARM BEHAVIOUR’ ‘ The Nature of Marketing’ by Chuck Brymer
IN CONTRAST, GEN X AND BOOMERS TYPICALLY DISPLAY ‘HERD’ BEHAVIOUR MOVE  INDEPENDENTLY WAIT TO BE LED PASSIVE SLOW
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Whether Gen C  FLOCK OR FLEE  depends on...
WHETHER YOU’RE PERCEIVED AS A  OR PREDATOR PEER
GEN C ARE THE CONNECTED COLLECTIVE CRAVING CONSTANT CONTACT WITH FRIENDS Always searching for ‘CULTURAL CAPITAL’ to talk about
THEIR MOBILE PHONES ARE THEIR SOCIAL HUB  DELIVERING ON THREE KEY NEEDS EXPRESSIONISM Creativity COLLECTIVISM Belonging ESCAPISM Entertainment Competition
WE’LL SEE AN OUTBREAK OF O.L.D. –  ‘OBSESSIVE LIFESTREAMING DISORDER’ Gen C’s need for belonging and social significance has led to the constant archiving of one’s memories, words, photos and detailing every-day life for public sharing . Streaming your life in 5 minute intervals
AND THERE IS AN UNDERLYING COMPETITIVE PRESSURE WITHIN THESE COLLECTIVES  TO BE IN THE KNOW ‘SNOOPING’ PHENOMENON Who is with who? Where are people going ? Who is/isn’t invited? Wearing? Style? Status...
THEY COLLABORATE ON EVERYTHING Peer influence has made purchase decision  making a ‘Team Sport’
EVEN GAMING HAS SEEN A SHIFT FROM INDIVIDUAL ACHIEVEMENT TO ‘COLLECTIVE FUN’ Group play of Wii and MMORPG’s more popular than Xbox 360
REAL AND CYBER WORLDS  CO-EXIST Their personas can be fluid through these different worlds
C FOR CONTENT Youtube is the new TV, they don’t want ‘appointment to view’  The swarm gravitate towards content that gives them something to talk about with friends
GEN C COMPRESS 38 HOURS OF ACTIVITY INTO A DAY Living in a state of continuous partial attention
  REQUIRING CONSTANT STIMULATION ‘Always on’ attitude
AND AN EVER CHANGING LIFE
C FOR CO-CREATION AND REMIXING Gen C are our partners in communication Source:Faris Yakob blog
Source: Forrester Research ‘Technographics Profile’ Australia 2008 ALTHOUGH IT’S IMPORTANT TO UNDERSTAND THE ‘TECHNOGRAPHIC’ PROFILE Creators Critics Collectors Joiners Spectators Inactives Publish a blog Publish your own Web pages Upload video you created  Upload audio/music you created Write articles or stories and post them Post ratings/reviews of products/services Comment on someone else’s blog Contribute to online forums Contribute to/edit articles in a wiki Use RSS  feeds Add “tags” to Web pages or photos “ Vote” for Web sites online Maintain profile on a social networking site Visit social networking sites Read blogs Watch video from other users Listen to podcasts Read online forums Read customer ratings/reviews None of the above
IT IS MAINSTREAM IN AUSTRALIA 26% Influence 65% Influenced
C FOR CREATIVITY An insatiable appetite for creativity in the palm of their hands
THEY HAVE A PASSION FOR LEARNING NEW SKILLS WHILE NOT TAKING THEMSELVES TOO SERIOUSLY
PUTTING THEIR OWN CREATIVE SPIN ON SNACKABLE IDEAS ,[object Object],Make it simple, easy, random and addictive
THEIR CREATIVITY HAS MANIFESTED TO AN EXPLOSION IN BODY ART The ‘Ink Tribe’ is pervasive across all Gen C subcultures and a form of cultural capital
5 THINGS TO REMEMBER WHEN ENGAGING WITH GEN C ,[object Object],[object Object],[object Object],[object Object],[object Object]
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3 KEY PRINCIPALS TO GET THE GEN C SWARM ‘FLOCKING’ TO YOUR BRAND ,[object Object],[object Object],[object Object]
CONVICTION ,[object Object],[object Object],[object Object],[object Object]
INSPIRE ME..HELP ME ACHIEVE
NIKE FOOTBALL  ‘BOOTCAMP’  HELPS YOU TRAIN LIKE A PRO
NBA 2K9 ‘THE OTHER SEASON’ ALLOWS GAMERS  TO BE DRAFTER INTO AN ONLINE FANTASY LEAGUE OWNED BY 9 REAL NBA PLAYERS
THE ‘BEST JOB IN THE WORLD’  $150K TO LIVE IN PARADISE AND REPORT TO THE WORLD
GIVE ME SOMETHING TO BELIEVE IN
ORANGE ‘ROCKCORPS’ GIVES YOU THE CHANCE TO GIVE BACK 4 HOURS OF YOUR TIME TO A COMMUNITY PROJECT  =  1 AMAZING GIG TICKET
THE GREAT SCHLEP MOBILISED YOUNG JEWS TO CAMPAIGN FOR OBAMA...24,000 OF THEM
DON’T BULLSHIT ME.. BE HONEST AND REAL
WITCHERY IS MORE KNOWN FOR DECEIVING US THAN CREATING A COOL CONVERSATION   $3.99 There’s a fine line between being ‘deceived’ and being let in on a secret
CREATIVITY ,[object Object],[object Object],[object Object],[object Object]
DO STUFF FOR ME...DELIVER BRAND UTILITY
THE ‘FUTURE FILM FESTIVAL’ IS FOR BUDDING DIRECTORS, ACTORS, WRITERS (AGED 13-25) GIVING THEM THE  CHANCE TO GET UP CLOSE AND LEARN FROM GURU’S IN FILM..ALL FOR FREE
AT THE AUSTRALIAN OPEN TENNIS, GARNIER OFFERED TEEN GIRLS THE CHANCE FOR A QUICK MAKEOVER..FOR FREE GIRLS LINED UP FOR 3 HOURS IN 32 DEGREE HEAT FOR A QUICK MAKEOVER AND A $30 GARNIER GIFT PACK
NINTENDO CREATED THE Wii TENNIS CLUB GIVING YOUNG TENNIS PLAYERS THE CHANCE TO COMPETE AGAINST THEIR HEROES… AND EACH OTHER….
CREATE CONTENT I’LL WANT TO TALK ABOUT AND SHARE
ZOO YORK’S ‘SPREAD THE WORD’ TURNED FANS INTO MESSAGE CARRIERS
SPARK CULTURAL PHENOMENON, NOT CAMPAIGNS
MOOKS BRINGS ‘CUPROCKING’ TO THE WORLD VIA ANDY UPROCK
COLLABORATION ,[object Object],[object Object],[object Object],[object Object],[object Object]
RELINQUISH BRAND CONTROL AND INVOLVE ME
MOUNTAIN DEW LET TEENS TAKE OWNERSHIP OF THEIR BRAND VIA ‘DEWMOCRACY...A NATIONAL ELECTION TO CREATE A NEW FLAVOUR PROBLEM: Create a closer connection with Dew drinkers. SOLUTION: ‘ Dewmocracy’ campaign, a national election to create the next Mountain Dew flavour. Oct 07 at dewmocracy.com teens could create all aspects of new drink, colour, name, flavour and the ads for it. Top 3 drinks were voted on and tried out. Mountain Dew ‘Voltage’ won with 42% of vote and hits in Jan 09. RESULT: 1.6m unique site visitors 350,000 votes on dewmocracy.com Massive social buzz & excitement
YOUTH CAN NOW DESIGN SHOES VIA THEIR MOBILE WITH NIKE ID
LET ME GET UP CLOSE AND PERSONAL...VIA MEDIA AGGREGATION
ADIDAS BASKETBALL FOR ‘ALL STAR WEEKEND’ LET YOU FOLLOW DWIGHT HOWARD AROUND FOR THE WEEKEND....HE UPLOADED PICS, VIDEO FOOTAGE AND TWITTER’D
GIVE ME TOOLS TO REMIX AND RE-IMAGINE IDEAS
Source: Mr Truffle’s Flickr photostream
LISTEN TO YOUR BRAND FANS, THEN REACT
HOW TO LISTEN IN SOCIAL MEDIA ,[object Object],[object Object],[object Object],[object Object]
EA SPORTS RESPONDED TO A YOUTUBE USER COMMENT ABOUT A ‘GLITCH’ IN THE PGA ‘WALK ON WATER ’  VIDEO GAME
 
BURGER KING CREATED THE ‘WHOPPER SACRIFICE’ WHERE YOU GOT A FREE WHOPPER IF YOU SACRIFICED 10 FACEBOOK FRIENDS
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THE OLD WAY OF COMMUNICATING TO THE ‘HERD’ HAS LIMITED SUCCESS WITH GEN C
BECAUSE THE CONVERSATIONS ARE NOW HAPPENING WITHIN COMMUNITIES
SO IT’S NOW ABOUT GETTING CLLECTIVES TO TALK TO EACH OTHER ABOUT YOUR BRAND THROUGH MORE ORGANIC COMMS MODELS Source: David Armano Blog
AND SHIFTING HOW YOUR BRAND BEHAVES IN MEDIA TRADITIONAL MEDIA SOCIAL MEDIA Brand  in control Consumer in control One way delivery Repeating the message Informing, Entertaining Solely company  created content Co-creation  where relevant Influencing, Involving Adapting the message Two way, part of a conversation The ‘Best Bits’ Complete Honesty & Transparency
I BELIEVE THERE ARE TWO WAYS YOUTH BRANDS CAN INTERACT IN SOCIAL MEDIA ‘ DO GOOD MARKETING’ MOVEMENT ‘ SUBVERSIVE’ MOVEMENT VS VS VS VS VS Big mainstream brands Eg: Coke, Nike Underground niche brands Eg: Zoo York Give back to community, Provide utility Honesty, bigger causes Self enhancement Hoaxes, tricks, rebellion Disrupt/agitate  the community Feel good stuff Squirm worthy stuff Mainstream youth culture  Youth subcultures
5 KEY QUESTIONS FOR YOUR  NEXT YOUTH BRIEF ,[object Object],[object Object],[object Object],[object Object],[object Object]
REFERENCES ,[object Object],[object Object],[object Object],[object Object],[object Object]
THANKYOU

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Gen C:The Connected Collective By Dan Pankraz

  • 1. ENGAGING GENERATION C ‘The Connected Collective’ By Dan Pankraz
  • 2. Dan Pankraz Youth Planning Specialist Based in Sydney, Australia Follow me on twitter.com/danpankraz Email me on danpankraz@gmail.com
  • 3.
  • 4. THE CHANGING MEDIA LANDSCAPE
  • 5.
  • 6.
  • 7. MORE SIMPLY PUT…. Social Media is about people having conversations and sharing online
  • 8. GLOBALLY, PEOPLE ARE INTERACTING AND SHARING LIKE NEVER BEFORE
  • 9.
  • 10. AUSSIE YOUTH IN SOCIAL MEDIA 3.4 Hours a day on the Internet Synovate research 12 Feb 2009 36% Read other peoples social network profile pages 35% Regularly update their profile pages 98% Of all Youth connected on the Internet 52% Report increased usage of the Internet from previous year and expected to grow 41% Have searched for information on products and services
  • 11. THE RESULT: MEDIA DEMOCRATISATION WHERE ANYBODY CAN BECOME AN AUTHOR, JOURNALIST, FILM MAKER OR STAR
  • 12. The Rise Of Generation C
  • 13.  
  • 14.
  • 15.  
  • 16.  
  • 17.
  • 18.
  • 19. IN CONTRAST, GEN X AND BOOMERS TYPICALLY DISPLAY ‘HERD’ BEHAVIOUR MOVE INDEPENDENTLY WAIT TO BE LED PASSIVE SLOW
  • 20.
  • 21. Whether Gen C FLOCK OR FLEE depends on...
  • 22. WHETHER YOU’RE PERCEIVED AS A OR PREDATOR PEER
  • 23. GEN C ARE THE CONNECTED COLLECTIVE CRAVING CONSTANT CONTACT WITH FRIENDS Always searching for ‘CULTURAL CAPITAL’ to talk about
  • 24. THEIR MOBILE PHONES ARE THEIR SOCIAL HUB DELIVERING ON THREE KEY NEEDS EXPRESSIONISM Creativity COLLECTIVISM Belonging ESCAPISM Entertainment Competition
  • 25. WE’LL SEE AN OUTBREAK OF O.L.D. – ‘OBSESSIVE LIFESTREAMING DISORDER’ Gen C’s need for belonging and social significance has led to the constant archiving of one’s memories, words, photos and detailing every-day life for public sharing . Streaming your life in 5 minute intervals
  • 26. AND THERE IS AN UNDERLYING COMPETITIVE PRESSURE WITHIN THESE COLLECTIVES TO BE IN THE KNOW ‘SNOOPING’ PHENOMENON Who is with who? Where are people going ? Who is/isn’t invited? Wearing? Style? Status...
  • 27. THEY COLLABORATE ON EVERYTHING Peer influence has made purchase decision making a ‘Team Sport’
  • 28. EVEN GAMING HAS SEEN A SHIFT FROM INDIVIDUAL ACHIEVEMENT TO ‘COLLECTIVE FUN’ Group play of Wii and MMORPG’s more popular than Xbox 360
  • 29. REAL AND CYBER WORLDS CO-EXIST Their personas can be fluid through these different worlds
  • 30. C FOR CONTENT Youtube is the new TV, they don’t want ‘appointment to view’ The swarm gravitate towards content that gives them something to talk about with friends
  • 31. GEN C COMPRESS 38 HOURS OF ACTIVITY INTO A DAY Living in a state of continuous partial attention
  • 32. REQUIRING CONSTANT STIMULATION ‘Always on’ attitude
  • 33. AND AN EVER CHANGING LIFE
  • 34. C FOR CO-CREATION AND REMIXING Gen C are our partners in communication Source:Faris Yakob blog
  • 35. Source: Forrester Research ‘Technographics Profile’ Australia 2008 ALTHOUGH IT’S IMPORTANT TO UNDERSTAND THE ‘TECHNOGRAPHIC’ PROFILE Creators Critics Collectors Joiners Spectators Inactives Publish a blog Publish your own Web pages Upload video you created Upload audio/music you created Write articles or stories and post them Post ratings/reviews of products/services Comment on someone else’s blog Contribute to online forums Contribute to/edit articles in a wiki Use RSS feeds Add “tags” to Web pages or photos “ Vote” for Web sites online Maintain profile on a social networking site Visit social networking sites Read blogs Watch video from other users Listen to podcasts Read online forums Read customer ratings/reviews None of the above
  • 36. IT IS MAINSTREAM IN AUSTRALIA 26% Influence 65% Influenced
  • 37. C FOR CREATIVITY An insatiable appetite for creativity in the palm of their hands
  • 38. THEY HAVE A PASSION FOR LEARNING NEW SKILLS WHILE NOT TAKING THEMSELVES TOO SERIOUSLY
  • 39.
  • 40. THEIR CREATIVITY HAS MANIFESTED TO AN EXPLOSION IN BODY ART The ‘Ink Tribe’ is pervasive across all Gen C subcultures and a form of cultural capital
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  • 46. NIKE FOOTBALL ‘BOOTCAMP’ HELPS YOU TRAIN LIKE A PRO
  • 47. NBA 2K9 ‘THE OTHER SEASON’ ALLOWS GAMERS TO BE DRAFTER INTO AN ONLINE FANTASY LEAGUE OWNED BY 9 REAL NBA PLAYERS
  • 48. THE ‘BEST JOB IN THE WORLD’ $150K TO LIVE IN PARADISE AND REPORT TO THE WORLD
  • 49. GIVE ME SOMETHING TO BELIEVE IN
  • 50. ORANGE ‘ROCKCORPS’ GIVES YOU THE CHANCE TO GIVE BACK 4 HOURS OF YOUR TIME TO A COMMUNITY PROJECT = 1 AMAZING GIG TICKET
  • 51. THE GREAT SCHLEP MOBILISED YOUNG JEWS TO CAMPAIGN FOR OBAMA...24,000 OF THEM
  • 52. DON’T BULLSHIT ME.. BE HONEST AND REAL
  • 53. WITCHERY IS MORE KNOWN FOR DECEIVING US THAN CREATING A COOL CONVERSATION $3.99 There’s a fine line between being ‘deceived’ and being let in on a secret
  • 54.
  • 55. DO STUFF FOR ME...DELIVER BRAND UTILITY
  • 56. THE ‘FUTURE FILM FESTIVAL’ IS FOR BUDDING DIRECTORS, ACTORS, WRITERS (AGED 13-25) GIVING THEM THE CHANCE TO GET UP CLOSE AND LEARN FROM GURU’S IN FILM..ALL FOR FREE
  • 57. AT THE AUSTRALIAN OPEN TENNIS, GARNIER OFFERED TEEN GIRLS THE CHANCE FOR A QUICK MAKEOVER..FOR FREE GIRLS LINED UP FOR 3 HOURS IN 32 DEGREE HEAT FOR A QUICK MAKEOVER AND A $30 GARNIER GIFT PACK
  • 58. NINTENDO CREATED THE Wii TENNIS CLUB GIVING YOUNG TENNIS PLAYERS THE CHANCE TO COMPETE AGAINST THEIR HEROES… AND EACH OTHER….
  • 59. CREATE CONTENT I’LL WANT TO TALK ABOUT AND SHARE
  • 60. ZOO YORK’S ‘SPREAD THE WORD’ TURNED FANS INTO MESSAGE CARRIERS
  • 61. SPARK CULTURAL PHENOMENON, NOT CAMPAIGNS
  • 62. MOOKS BRINGS ‘CUPROCKING’ TO THE WORLD VIA ANDY UPROCK
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  • 64. RELINQUISH BRAND CONTROL AND INVOLVE ME
  • 65. MOUNTAIN DEW LET TEENS TAKE OWNERSHIP OF THEIR BRAND VIA ‘DEWMOCRACY...A NATIONAL ELECTION TO CREATE A NEW FLAVOUR PROBLEM: Create a closer connection with Dew drinkers. SOLUTION: ‘ Dewmocracy’ campaign, a national election to create the next Mountain Dew flavour. Oct 07 at dewmocracy.com teens could create all aspects of new drink, colour, name, flavour and the ads for it. Top 3 drinks were voted on and tried out. Mountain Dew ‘Voltage’ won with 42% of vote and hits in Jan 09. RESULT: 1.6m unique site visitors 350,000 votes on dewmocracy.com Massive social buzz & excitement
  • 66. YOUTH CAN NOW DESIGN SHOES VIA THEIR MOBILE WITH NIKE ID
  • 67. LET ME GET UP CLOSE AND PERSONAL...VIA MEDIA AGGREGATION
  • 68. ADIDAS BASKETBALL FOR ‘ALL STAR WEEKEND’ LET YOU FOLLOW DWIGHT HOWARD AROUND FOR THE WEEKEND....HE UPLOADED PICS, VIDEO FOOTAGE AND TWITTER’D
  • 69. GIVE ME TOOLS TO REMIX AND RE-IMAGINE IDEAS
  • 70. Source: Mr Truffle’s Flickr photostream
  • 71. LISTEN TO YOUR BRAND FANS, THEN REACT
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  • 73. EA SPORTS RESPONDED TO A YOUTUBE USER COMMENT ABOUT A ‘GLITCH’ IN THE PGA ‘WALK ON WATER ’ VIDEO GAME
  • 74.  
  • 75. BURGER KING CREATED THE ‘WHOPPER SACRIFICE’ WHERE YOU GOT A FREE WHOPPER IF YOU SACRIFICED 10 FACEBOOK FRIENDS
  • 76.
  • 77. THE OLD WAY OF COMMUNICATING TO THE ‘HERD’ HAS LIMITED SUCCESS WITH GEN C
  • 78. BECAUSE THE CONVERSATIONS ARE NOW HAPPENING WITHIN COMMUNITIES
  • 79. SO IT’S NOW ABOUT GETTING CLLECTIVES TO TALK TO EACH OTHER ABOUT YOUR BRAND THROUGH MORE ORGANIC COMMS MODELS Source: David Armano Blog
  • 80. AND SHIFTING HOW YOUR BRAND BEHAVES IN MEDIA TRADITIONAL MEDIA SOCIAL MEDIA Brand in control Consumer in control One way delivery Repeating the message Informing, Entertaining Solely company created content Co-creation where relevant Influencing, Involving Adapting the message Two way, part of a conversation The ‘Best Bits’ Complete Honesty & Transparency
  • 81. I BELIEVE THERE ARE TWO WAYS YOUTH BRANDS CAN INTERACT IN SOCIAL MEDIA ‘ DO GOOD MARKETING’ MOVEMENT ‘ SUBVERSIVE’ MOVEMENT VS VS VS VS VS Big mainstream brands Eg: Coke, Nike Underground niche brands Eg: Zoo York Give back to community, Provide utility Honesty, bigger causes Self enhancement Hoaxes, tricks, rebellion Disrupt/agitate the community Feel good stuff Squirm worthy stuff Mainstream youth culture Youth subcultures
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