SharePoint prompts for user name and password, every time when user tries to access files in SharePoint document library. Problem is limited to MS Office files (Word, Excel, etc.). PDF and non-Microsoft Office files are OK. Even when user enters valid credentials and checks “remember my credentials” checkbox, the dialog box keeps reappearing

1. sharepointmaven.com @gregoryzelfond
UNWANTED PASSWORD
PROMPTS IN SHAREPOINT
GREGORY ZELFOND

2. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond
About Me
 Gregory Zelfond
 10+ years of experience with SharePoint
 SharePoint advocate, blogger
 Love to solve business problems using code-free, out of
the box SharePoint configurations
 Owner of SharePoint Maven (sharepointmaven.com)

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About SharePoint Maven
I HELP ORGANIZATIONS TO UNLOCK
THE POWER OF SHAREPOINT
MIGRATION CONSULTING TRAINING

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 SharePoint prompts for user name and
password, every time when user tries to
access files in SharePoint document library
 Problem is limited to MS Office files (Word,
Excel, etc.). PDF and non-Microsoft Office files
are OK
 Even when user enters valid credentials and
checks “remember my credentials” checkbox,
the dialog box keeps reappearing
PROBLEM

5. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond
 You need to add your SharePoint site to
your trusted sites zone list and change
custom security authentication
SOLUTION

6. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond
A. In Internet Explorer, go to Tools > Internet Options.
B. From the pop-up window, choose Security Tab. Once there,
click on Trusted Sites, then Sites button.
STEP 1

7. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond
A. In the window that comes up from previous Step, type in
full web address of your SharePoint site (i.e.
http://www.yoursite.com), click Add and hit Close
STEP 2

8. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond
A. Lastly, while still in Internet Options screen, hit Custom Level
Button Security Settings – Trusted Sites Zone window will pop-
up
B. Scroll all the way down and click on Automatic logon with
current user name and password radio button (2nd choice from
the bottom). Click OK twice to close the remaining windows
STEP 3

9. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond
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