The client is a privately-held competitive local exchange carrier, offering voice services, phone services, internet access, etc. to business customers primarily in California and Nevada. HCL's engagement included managed services application portfolio, CRM implementation and reporting. The client achieved seamless transition within three months with 100% off-shore presence using HCL's transition methodology

1. HCL HELPS A US BASED WIRELINE TELECOM
OPERATOR FOR BETTER LEAD-TO-CASH AND
THUS REDUCING THE TIME TO MARKET

2. A privately-held, facilities-based, competitive local
exchange carrier, offering voice services, local and
long distance phone services, internet access,
private networking, data colocation, voice over IP
applications, integrated services, and other data
services to business customers primarily in
California and Nevada.
Region: US
Industry Domain: Telecom
Functional Areas: OSS/BSS Application Portfolio;
CRM; Reporting
CLIENT PROFILE

3. • OSS application maintenance and support for 100+
applications
• MS Dynamics Customer Relationship Management
infrastructure
• Collocation of existing OSS/BSS landscape, key
business flows, application overview (for each
application) and physical architecture
• Enhance customer satisfaction
• Reduce manual reviews
BUSINESS OBJECTIVES

4. • Managed services for OSS/BSS application portfolio
• Guaranteed development capacity for delivering multiple
projects simultaneously
• 24X7 L2 support for business-critical applications
• CRM Implementation
• Reporting
• Designing and implementing reports for various departments
such as sales, management, provisioning, inventory, and billing
HCL’s SOLUTION

5. • Seamless transition within three months with 100%
off-shore presence using HCL’s transition
methodology
• Fixed IT budget over three years with YOY committed
productivity improvements
• Stringent SLAs to ensure quality and certainty of
deliverables
• HCL led the CRM implementation project which
included over 10 integration points to the existing
OSS/BSS stack to provide the infrastructure service
required to setup MS Dynamics CRM
BENEFITS

6. • What were the tenants of HCL’s solution ?
• What was the solution architecture that was deployed?
• What were some of the solution features?
• What were some of the other benefits that the client benefited
from this engagement?
QUESTIONS
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7. $6.5 BILLION | 105,000 EMPLOYEES | 31 COUNTRIES