I’ve been a CIO in various forms throughout my decades-long healthcare IT career and have always help healthcare IT vendors to high expectations. Now that I’m on the vendor side of healthcare IT, I hold our company and myself to those same high levels of expectations. Here are the ten great behaviors I expect of my vendors: Help me compete, hire, measure, save, listen, expand, plan and innovate, migrate, prove, and evolve

1. 10 Great Behaviors of the Best
Healthcare IT Vendors
By Dale Sanders
Proprietary and Confidential
Proprietary and Confidential
© 2014 Health Catalyst
www.healthcatalyst.com
© 2014 Health Catalyst
www.healthcatalyst.com

2. Behavior #
Help You Compete.
1
FOR BEST IT
VENDORS
Treats your IT organization as if it
were a separate, standalone
business that could be outsourced
Helps you build your “Annual
Report for Information Technology”
Proprietary and Confidential
2
© 2014 Health Catalyst
www.healthcatalyst.com

3. Behavior #
Help You Hire.
2
FOR BEST IT
VENDORS
Understands that the right
personnel will help ensure the
success of analytics in an
organization
Helps you recruit for
key, analytics-related
roles
Proprietary and Confidential
3
© 2014 Health Catalyst
www.healthcatalyst.com

4. Behavior #
Help You Measure.
3
FOR BEST IT
VENDORS
Helps you address short-term
analytics needs
Ensures short-term activity is still
within scope of longer-term strategy
Proprietary and Confidential
4
© 2014 Health Catalyst
www.healthcatalyst.com

5. Behavior #
Help You Save.
4
FOR BEST IT
VENDORS
Simplify licensing, billing and
contract administration and
summarize key issues and terms
Creatively reduce
licensing fees
Understands the long-term relationship
supersedes a short-term gain or commission
Proprietary and Confidential
5
© 2014 Health Catalyst
www.healthcatalyst.com

6. Behavior #
Help You Listen.
5
FOR BEST IT
VENDORS
Builds awareness of the ROI
and value you’re receiving
from your analytics solutions
Identifies under-utilization of
analytics and encourages timely
repairs so investment is optimized
Proprietary and Confidential
6
© 2014 Health Catalyst
www.healthcatalyst.com

7. Behavior #
6
FOR BEST IT
VENDORS
Help You Expand.
Fosters relationships with small groups of
peers or mentors with similar structures
and product needs to enhance learning
Facilitate peer meetings and drive the reuse of
successful strategies, policies and technology
Proprietary and Confidential
7
© 2014 Health Catalyst
www.healthcatalyst.com

8. Behavior #
Help You Plan & Innovate.
7
FOR BEST IT
VENDORS
Helps with your strategic roadmap by reviewing
your organization’s needs and culture relative
to your products and industry
Repeatedly encourages
building your roadmap
Pushes to develop strategies for
mobile technology and defense
against cyber attacks
Proprietary and Confidential
8
© 2014 Health Catalyst
www.healthcatalyst.com

9. Behavior #
Help You Migrate.
8
FOR BEST IT
VENDORS
Helps you discover the
right approach to ACO
and ICD-10 adoption
Takes into account time, cost, safety
and critical partners in the endeavor
Proprietary and Confidential
9
© 2014 Health Catalyst
www.healthcatalyst.com

10. Behavior #
Help You Prove.
9
FOR BEST IT
VENDORS
Helps build the most costefficient, safest, and fastest path
to Meaningful Use qualification
Doesn’t charge extra for Meaningful
Use because it’s a standard IT pros
should’ve been doing all along
Proprietary and Confidential
10
© 2014 Health Catalyst
www.healthcatalyst.com

11. Behavior #
Help You Evolve.
10
FOR BEST IT
VENDORS
Understands that ACOs are an inevitable
step for healthcare organizations
Has a product strategy that
engages greater patient
accountability for their own care
Has a product strategy that allows changes
in cost accounting and revenue cycle for
managing the risk of bundled payments
Proprietary and Confidential
11
© 2014 Health Catalyst
www.healthcatalyst.com

12. Other Healthcare IT Resources
Click to read additional information at www.healthcatalyst.com
Keys to a Successful Health Catalyst Data Warehouse
Platform and Analytics Implementation
During the process of learning about the Health Catalyst Late-Binding™ data
warehouse platform and analytics solutions, we have found that many
customers ask similar questions about how the process really works. So, we
thought it would be useful to produce a document that we hope will answer the
majority of these and other common questions. The keys for a successful
Health Catalyst data warehouse platform and analytics implementation are
outlined step-by-step format.
The Best Background for a Career in Healthcare IT
The perfect background for a career in healthcare IT may not be what you
expect. Mike Doyle shares his story, starting in music and ending up at Health
Catalyst. He explains that the most effective people can come from just about
any background.
© 2013 Health Catalyst
www.healthcatalyst.com