These slides were created and shared by Dr. Michael Leonard and Dr. Allan Frankel of Safe and Reliable Healthcare in a webinar on November 7, 2018. All slide content is property of Safe & Reliable Healthcare and has been shared with their permission.
To be successful, healthcare organizations are increasingly focused on how to deliver high quality healthcare in service of sustainable clinical value, all while also reducing avoidable patient harm. Despite increasingly sophisticated organizational effort, challenges abound: Patients are more complex, diagnoses more numerous, treatments more demanding in their precision, and there is a growing workload that can feel insurmountable. Organizations need an equally precise and diverse set of cultural tools to stay apace.
Drs. Frankel and Leonard will provide a practical, sociotechnical framework that has evolved from their experience in training over 2,500 patient safety officers and working with numerous, world-class health systems over the last two decades. The framework focuses on effective leadership, a culture of safety and continuous learning.
Watch this on-demand video to hear practical methods of assessment, engagement and implementation that can be readily applied in virtually any care setting.
* Specific components necessary for the delivery of high value care.
* The critical importance of psychological safety and how to achieve it.
* How to assess any care environment for inherent strengths that can be utilized to enhance learning and mitigate risk.
* Practical tools and behaviors that can be immediately applied in pursuit of habitual, operational excellence.
Drs. Frankel and Leonard have been leaders in patient safety and culture for over twenty years. They have held senior operational roles in complex healthcare systems and worked with hundreds of hospitals across the globe, gaining valuable insights that can be readily applied in your organization.
Dr. Frankel is a Founding Partner at Safe & Reliable Healthcare and serves as Senior Faculty at the Institute for Healthcare Improvement.
Dr. Leonard is a Managing Partner at Safe & Reliable Healthcare and Adjunct Professor of Medicine at the Duke University School of Medicine.
Together they have worked extensively to develop practical, comprehensive models that enhance patient and family-centered care, effective leadership, a culture of safety, high reliability, and an environment of continuous learning and improvement.