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Improving Patient Safety and Quality Through Culture, Clinical Analytics, Evidence-Based Practices, and Adoption

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Health Catalyst
Health Catalyst

According to the Centers of Disease Control (CDC), an estimated 70,000 patients die each year from hospital-associated infections (HAIs): contrast the CDC statistic with the fact that only 35,000 people die each year in the U.S. from motor vehicle accidents. Learn key best practices in patient safety and quality including: patient safety as a team sport, the added challenges of healthcare being the most complex, adaptive system, and how culture, analytics, and content contribute to improve outcomes and lower costs.

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Improving Patient Safety and Quality Through Culture, ClinicalAnalytics, and Evidence-Based Practices, and Adoption ― LESLIE FALK
© 2016 Health Catalyst Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Improving Patient Safety I recently attended the “Best Practices in a Culture of Safety” conference. This annual event brings a variety of population health ecosystems together: clinics, home health, skilled nursing facilities, rehab, acute care, hospice, and medical homes. LESLIE FALK Customer Engagement, VP
© 2016 Health Catalyst Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Improving Patient Safety The featured speaker, Michael Woods, MD, MMM, an industry leader in relationship-based care related this piece of music to demonstrate the coordination and communication required to be a healthcare team member; to effectively and efficiently deliver quality patient outcomes.
© 2016 Health Catalyst Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Improving Patient Safety Healthcare is often compared to other complex, adaptive systems, such as the airline and nuclear industries. But there are striking differences. In the airline industry, for example, pilots don’t just get up and leave mid-flight. In the healthcare industry, patients often have different providers and nurses throughout their care experiences.
© 2016 Health Catalyst Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Improving Patient Safety Every provider and nurse handoff creates the potential for mis- communication and mistakes. What does it take to thrive in such a complex, adaptive system? CULTURE ANALYTICS EVIDENCE-BASED PRACTICES ADOPTION
© 2016 Health Catalyst Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Improving Outcomes and Lowering Costs If your healthcare organization doesn’t have a culture that values teamwork, accountability, and an environment that encourages speaking up, then you’re more likely to experience quality issues. Conference speaker Dr. Woods effectively illustrated the importance of culture using statistics on wrong site surgeries: Through Culture, Clinical Analytics, Evidence-Based Practices, and Adoption CULTURE
© 2016 Health Catalyst Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Improving Outcomes and Lowering Costs • 20 percent of healthcare professionals said they would not speak up if they witnessed an issue. • In retrospective wrong site surgery reviews, 60-80 percent of people interviewed said they knew the incision was being made in the wrong place, but did not speak up. Through Culture, Clinical Analytics, Evidence-Based Practices, and Adoption CULTURE
© 2016 Health Catalyst Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Improving Outcomes and Lowering Costs According to Dr. Woods, the one word that best describes a culture of safety is ― civility. Through Culture, Clinical Analytics, Evidence-Based Practices, and Adoption CULTURE CIVILITY No one is ever hesitant to voice a concern about a patient Concerns raised by front line caregivers are taken seriously. Action is taken, feedback reliably provided, changes are visible for staff and patients Skilled caregivers playing by the rules, feel safe to discuss and learn from errors
© 2016 Health Catalyst Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Improving Outcomes and Lowering Costs Culture is often deemed a soft component in patient safety and quality, with clinicians and IT staff focusing solely on data. A clinician shared that (EMR) data showed ASA utilization at 20%. They discovered this was due to a healthcare data quality issue. In reality the rate was actually greater than 90 percent. Through Culture, Clinical Analytics, Evidence-Based Practices, and Adoption CULTURE
© 2016 Health Catalyst Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Improving Outcomes and Lowering Costs Clinical analytics plays an important role in scalable, sustainable quality improvement. Common topics of discussion: • Regulatory and performance requirements • Delay in getting reports from IT • Need to integrate data sources Through Culture, Clinical Analytics, Evidence-Based Practices, and Adoption CLINICALANALYTICS
© 2016 Health Catalyst Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Improving Outcomes and Lowering Costs Data is a vital component of patient safety and quality. But data without the afore- mentioned supportive culture isn’t as effective. Through Culture, Clinical Analytics, Evidence-Based Practices, and Adoption CLINICALANALYTICS
© 2016 Health Catalyst Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Improving Outcomes and Lowering Costs The old adage that medicine is art, not science, is not entirely valid within analytic platforms and evidence-based content to operationalize standard, effective care practices. We should leverage clinical analytics to enable providers to spend their time on the difficult cases, while ensuring quality care is given in all cases. Through Culture, Clinical Analytics, Evidence-Based Practices, and Adoption EVIDENCE-BASED PRACTICES
© 2016 Health Catalyst Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Improving Outcomes and Lowering Costs Kelly McGrath, MD, shared two statistics that reveal just how important patient safety and quality is in achieving the Triple Aim: Through Culture, Clinical Analytics, Evidence-Based Practices, and Adoption EVIDENCE-BASED PRACTICES 1. According to the Centers of Disease Control (CDC), an estimated 70,000 patients die each year from hospital- associated infections (HAIs). This is in stark contrast to the fact that 35,000 people die each year in the U.S. from motor vehicle accidents. Institute for Healthcare Improvement (IHI): Triple Aim
© 2016 Health Catalyst Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Improving Outcomes and Lowering Costs Kelly McGrath, MD, shared two statistics that reveal just how important patient safety and quality is in achieving the Triple Aim: Through Culture, Clinical Analytics, Evidence-Based Practices, and Adoption EVIDENCE-BASED PRACTICES Institute for Healthcare Improvement (IHI): Triple Aim 2. HAIs create direct hospital costs between $35.7 Billion to $45 Billion annually (adjusted to 2007 dollars). This is in contrast to the $70 Billion annual U.S. Department of Education budget.
© 2016 Health Catalyst Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Improving Outcomes and Lowering Costs Adoption includes educating and training frontline clinicians and healthcare workers, engaging patients, and collaborating with clinician leadership to drive best practices adoption. Evidence-based practices need to be hardwired—thoroughly engrained in frontline practices— to result in patient safety and quality improvements. Through Culture, Clinical Analytics, Evidence-Based Practices, and Adoption Institute for Healthcare Improvement (IHI): Triple Aim ADOPTION
© 2016 Health Catalyst Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. For more information: “This book is a fantastic piece of work” – Robert Lindeman MD, FAAP, Chief Physician Quality Officer
© 2016 Health Catalyst Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. More about this topic 3 Ways to Decrease Nosocomial Infections in Hospitals Michael Barton, Engagement Executive, VP 3 Steps to Prioritize Clinical Quality Improvement in Healthcare Bobbi Brown, Vice President of Financial Engagement How to improve clinical quality improvement with an EDW Client Success Story Healthcare Performance Improvement Readiness Assessment: The Key to Achieving the IHI Triple Aim – Ann Tinker and Susan Easton, Engagement Executive, VPs Five Deming Principles That Help Healthcare Process Improvement Dr. John Haughom, Senior Advisor Link to original article for a more in-depth discussion. Improving Patient Safety and Quality through Culture, Clinical Analytics, Evidence-Based Practices, and Adoption
© 2016 Health Catalyst Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Leslie Hough Falk joined Health Catalyst in September, 2012, as Vice President, Executive Engagement. She has worked as both an Executive Engagement Manager and in various marketing roles. Leslie is a Registered Nurse. Prior to joining Health Catalyst, Leslie worked for Hewlett-Packard in sales, support, and marketing roles. She also worked for Kaiser Permanente as their first Biomedical Engineer in the Northern Region and helped launch the first Pediatric ICU in the state of Nevada. Leslie holds a Masters in Business Administration, Masters in Community Counseling, and a Bachelor of Science Degree in Engineering. Leslie has also earned certifications as a Project Management Professional (PMP), Green Belt Lean, and Information Privacy Professional (CIPP, CIPP/IT). Other Clinical Quality Improvement Resources Click to read additional information at www.healthcatalyst.com

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Improving Patient Safety and Quality Through Culture, Clinical Analytics, Evidence-Based Practices, and Adoption

  • 1. Improving Patient Safety and Quality Through Culture, ClinicalAnalytics, and Evidence-Based Practices, and Adoption ― LESLIE FALK
  • 2. © 2016 Health Catalyst Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Improving Patient Safety I recently attended the “Best Practices in a Culture of Safety” conference. This annual event brings a variety of population health ecosystems together: clinics, home health, skilled nursing facilities, rehab, acute care, hospice, and medical homes. LESLIE FALK Customer Engagement, VP
  • 3. © 2016 Health Catalyst Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Improving Patient Safety The featured speaker, Michael Woods, MD, MMM, an industry leader in relationship-based care related this piece of music to demonstrate the coordination and communication required to be a healthcare team member; to effectively and efficiently deliver quality patient outcomes.
  • 4. © 2016 Health Catalyst Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Improving Patient Safety Healthcare is often compared to other complex, adaptive systems, such as the airline and nuclear industries. But there are striking differences. In the airline industry, for example, pilots don’t just get up and leave mid-flight. In the healthcare industry, patients often have different providers and nurses throughout their care experiences.
  • 5. © 2016 Health Catalyst Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Improving Patient Safety Every provider and nurse handoff creates the potential for mis- communication and mistakes. What does it take to thrive in such a complex, adaptive system? CULTURE ANALYTICS EVIDENCE-BASED PRACTICES ADOPTION
  • 6. © 2016 Health Catalyst Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Improving Outcomes and Lowering Costs If your healthcare organization doesn’t have a culture that values teamwork, accountability, and an environment that encourages speaking up, then you’re more likely to experience quality issues. Conference speaker Dr. Woods effectively illustrated the importance of culture using statistics on wrong site surgeries: Through Culture, Clinical Analytics, Evidence-Based Practices, and Adoption CULTURE
  • 7. © 2016 Health Catalyst Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Improving Outcomes and Lowering Costs • 20 percent of healthcare professionals said they would not speak up if they witnessed an issue. • In retrospective wrong site surgery reviews, 60-80 percent of people interviewed said they knew the incision was being made in the wrong place, but did not speak up. Through Culture, Clinical Analytics, Evidence-Based Practices, and Adoption CULTURE
  • 8. © 2016 Health Catalyst Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Improving Outcomes and Lowering Costs According to Dr. Woods, the one word that best describes a culture of safety is ― civility. Through Culture, Clinical Analytics, Evidence-Based Practices, and Adoption CULTURE CIVILITY No one is ever hesitant to voice a concern about a patient Concerns raised by front line caregivers are taken seriously. Action is taken, feedback reliably provided, changes are visible for staff and patients Skilled caregivers playing by the rules, feel safe to discuss and learn from errors
  • 9. © 2016 Health Catalyst Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Improving Outcomes and Lowering Costs Culture is often deemed a soft component in patient safety and quality, with clinicians and IT staff focusing solely on data. A clinician shared that (EMR) data showed ASA utilization at 20%. They discovered this was due to a healthcare data quality issue. In reality the rate was actually greater than 90 percent. Through Culture, Clinical Analytics, Evidence-Based Practices, and Adoption CULTURE
  • 10. © 2016 Health Catalyst Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Improving Outcomes and Lowering Costs Clinical analytics plays an important role in scalable, sustainable quality improvement. Common topics of discussion: • Regulatory and performance requirements • Delay in getting reports from IT • Need to integrate data sources Through Culture, Clinical Analytics, Evidence-Based Practices, and Adoption CLINICALANALYTICS
  • 11. © 2016 Health Catalyst Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Improving Outcomes and Lowering Costs Data is a vital component of patient safety and quality. But data without the afore- mentioned supportive culture isn’t as effective. Through Culture, Clinical Analytics, Evidence-Based Practices, and Adoption CLINICALANALYTICS
  • 12. © 2016 Health Catalyst Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Improving Outcomes and Lowering Costs The old adage that medicine is art, not science, is not entirely valid within analytic platforms and evidence-based content to operationalize standard, effective care practices. We should leverage clinical analytics to enable providers to spend their time on the difficult cases, while ensuring quality care is given in all cases. Through Culture, Clinical Analytics, Evidence-Based Practices, and Adoption EVIDENCE-BASED PRACTICES
  • 13. © 2016 Health Catalyst Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Improving Outcomes and Lowering Costs Kelly McGrath, MD, shared two statistics that reveal just how important patient safety and quality is in achieving the Triple Aim: Through Culture, Clinical Analytics, Evidence-Based Practices, and Adoption EVIDENCE-BASED PRACTICES 1. According to the Centers of Disease Control (CDC), an estimated 70,000 patients die each year from hospital- associated infections (HAIs). This is in stark contrast to the fact that 35,000 people die each year in the U.S. from motor vehicle accidents. Institute for Healthcare Improvement (IHI): Triple Aim
  • 14. © 2016 Health Catalyst Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Improving Outcomes and Lowering Costs Kelly McGrath, MD, shared two statistics that reveal just how important patient safety and quality is in achieving the Triple Aim: Through Culture, Clinical Analytics, Evidence-Based Practices, and Adoption EVIDENCE-BASED PRACTICES Institute for Healthcare Improvement (IHI): Triple Aim 2. HAIs create direct hospital costs between $35.7 Billion to $45 Billion annually (adjusted to 2007 dollars). This is in contrast to the $70 Billion annual U.S. Department of Education budget.
  • 15. © 2016 Health Catalyst Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Improving Outcomes and Lowering Costs Adoption includes educating and training frontline clinicians and healthcare workers, engaging patients, and collaborating with clinician leadership to drive best practices adoption. Evidence-based practices need to be hardwired—thoroughly engrained in frontline practices— to result in patient safety and quality improvements. Through Culture, Clinical Analytics, Evidence-Based Practices, and Adoption Institute for Healthcare Improvement (IHI): Triple Aim ADOPTION
  • 16. © 2016 Health Catalyst Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. For more information: “This book is a fantastic piece of work” – Robert Lindeman MD, FAAP, Chief Physician Quality Officer
  • 17. © 2016 Health Catalyst Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. More about this topic 3 Ways to Decrease Nosocomial Infections in Hospitals Michael Barton, Engagement Executive, VP 3 Steps to Prioritize Clinical Quality Improvement in Healthcare Bobbi Brown, Vice President of Financial Engagement How to improve clinical quality improvement with an EDW Client Success Story Healthcare Performance Improvement Readiness Assessment: The Key to Achieving the IHI Triple Aim – Ann Tinker and Susan Easton, Engagement Executive, VPs Five Deming Principles That Help Healthcare Process Improvement Dr. John Haughom, Senior Advisor Link to original article for a more in-depth discussion. Improving Patient Safety and Quality through Culture, Clinical Analytics, Evidence-Based Practices, and Adoption
  • 18. © 2016 Health Catalyst Proprietary. Feel free to share but we would appreciate a Health Catalyst citation. Leslie Hough Falk joined Health Catalyst in September, 2012, as Vice President, Executive Engagement. She has worked as both an Executive Engagement Manager and in various marketing roles. Leslie is a Registered Nurse. Prior to joining Health Catalyst, Leslie worked for Hewlett-Packard in sales, support, and marketing roles. She also worked for Kaiser Permanente as their first Biomedical Engineer in the Northern Region and helped launch the first Pediatric ICU in the state of Nevada. Leslie holds a Masters in Business Administration, Masters in Community Counseling, and a Bachelor of Science Degree in Engineering. Leslie has also earned certifications as a Project Management Professional (PMP), Green Belt Lean, and Information Privacy Professional (CIPP, CIPP/IT). Other Clinical Quality Improvement Resources Click to read additional information at www.healthcatalyst.com