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STATIK (Systems Thinking Approach to Introduce Kanban) Workshop Meetup

STATIK (Systems Thinking Approach to Introduce Kanban) es un enfoque exploratorio y colaborativo para implementar Kanban. Ayuda a entender la demanda y las dinámicas actuales, para diseñar y poner en marcha un modelo Kanban de trabajo que permita elevar la eficiencia y calidad en el servicio a través de la cultura y las técnicas de la mejora continua.

También es una buena herramienta para descubrir todos los servicios que proporciona un equipo, sus flujos de trabajo y su alineación con el propósito y las expectativas del cliente.

STATIK (Systems Thinking Approach to Introduce Kanban) Workshop Meetup

  1. 1. STATIK SYSTEMS THINKING APPROACH TO INTRODUCE KANBAN Un enfoque exploratorio y colaborativo para implementar Kanban Agile-Barcelona
  2. 2. THE FACILITATOR JAVIER CASTILLO AGILE COACH Accenture Digital
  3. 3. PURPOSE Copyright © 2019 Accenture. All rights reserved.
  4. 4. AGREEMENTS 1. PARTICIPATEACTIVELY 2. CHALLENGEASSUMPTIONS 3. SHAREPERSPECTIVES 4. MUTEELECTRONICSCopyright © 2019 Accenture. All rights reserved.
  5. 5. INTRODUCTION • WHAT IS KANBAN? • WHAT IS STATIK? Copyright © 2019 Accenture. All rights reserved.
  6. 6. WHATIS KANBAN? Copyright © 2019 Accenture. All rights reserved.
  7. 7. WHATIS KANBAN? • From Japanese, Kanban is literally translated as billboard or signboard • Kanban is a workflow management method designed to help you visualize your work, maximize efficiency and be agile • Initially it arise as a scheduling system for lean manufacturing, originating from the Toyota Production System (TPS) • David J. Anderson father of Kanban Method Copyright © 2019 Accenture. All rights reserved.
  8. 8. WHATIS KANBAN? CORE PRINCIPLES 1. Start With What You Do Now 2. Agree to Pursue Incremental, Evolutionary Change 3. Respect the Current Process, Roles & Responsibilities 4. Encourage Acts of Leadership at All Levels Copyright © 2019 Accenture. All rights reserved.
  9. 9. WHATIS KANBAN? KANBAN PRACTICES 1. Visualize Work 2. Limit Work in Progress Process (WIP) 3. Focus on Flow 4. Continuous improvement Copyright © 2019 Accenture. All rights reserved.
  10. 10. WHATIS STATIK? Copyright © 2019 Accenture. All rights reserved.
  11. 11. WHATIS STATIK? SYSTEMSTHINKING APPROACHTO INTRODUCEKANBAN STATIK is an iterative approach that can help you understand the processes already in place within a team. Copyright © 2019 Accenture. All rights reserved.
  12. 12. AS AN ITERATIVE APPROACH, STATIK SUGGESTS YOU GO THROUGH THE FOLLOWING STEPS: 1. Understand what makes the business fit for purpose 2. Understand sources of dissatisfaction 3. Analyze source and nature of demand 4. Analyze current delivery capability 5. Model the service delivery workflow 6. Identify and define classes of service 7. Design the Kanban system 8. Socialize design & negotiate implementation. STATIK STEPS Copyright © 2019 Accenture. All rights reserved.
  13. 13. UNDERSTANDING FIT FOR PURPOSE • WHAT IS YOUR TEAM PURPOSE? Copyright © 2019 Accenture. All rights reserved.
  14. 14. WHATISYOUR PURPOSE? Copyright © 2019 Accenture. All rights reserved.
  15. 15. DEFINING THE TEAM PURPOSE STATEMENT ACTIVITY Copyright © 2019 Accenture. All rights reserved. Time: 20-30 minutes
  16. 16. 1. Describe what your team does? In five or six words or sentences, write down what your team does, what it delivers or what it produces. 2. Who are you doing it for? Clarify who your most important stakeholder is by establishing who has most to gain or lose by your success. 3. Why are we doing what we do? Ask yourself, ‘What is the final impact for the end user of our product or service?’ In this way, you're creating a clear thread that shows how what you do is important, and how it impacts the final customer. DEFINING THE TEAM PURPOSE STATEMENT ACTIVITY Copyright © 2019 Accenture. All rights reserved. WHAT? WHO? WHY?
  17. 17. ACTIVITY Copyright © 2019 Accenture. All rights reserved. Make sure the language in your Team Purpose Statement isn’t marketing speak. It should be practical, simple and explicit so that anyone can pick it up and understand what your team does.
  18. 18. ELEVATOR PITCH ACTIVITY Copyright © 2019 Accenture. All rights reserved. Time: 10-15 minutes
  19. 19. Create an elevator pitch by groups, then converge by consent/consensus ELEVATOR PITCH ACTIVITY Copyright © 2019 Accenture. All rights reserved. AS <who we are> WE PROVIDE <what we do> FOR <client> IN ORDER TO <reason the client comes to us>
  20. 20. UNDERSTANDING THE SOURCE OF DISSATISFACTION • STAKEHOLDERS • SOURCES OF DISSATISFACTION Copyright © 2019 Accenture. All rights reserved.
  21. 21. IDENTIFYING STAKEHOLDERS ACTIVITY Copyright © 2019 Accenture. All rights reserved. Time: 30-40 minutes
  22. 22. Identify who your stakeholders are. IDENTIFYING STAKEHOLDERS ACTIVITY Copyright © 2019 Accenture. All rights reserved.
  23. 23. Next, work out their power, influence and interest, so that you know who you should focus on. STAKEHOLDERS MAPPING ACTIVITY Copyright © 2019 Accenture. All rights reserved.
  24. 24. SOURCES OF DISSATISFACTION ACTIVITY Copyright © 2019 Accenture. All rights reserved. Time: 30-40 minutes
  25. 25. First, allow each one to fulfill and expose their dissatisfactions with the current system. Then, grouping and prioritizing the dissatisfaction in a group SOURCES OF DISSATISFACTION ACTIVITY Copyright © 2019 Accenture. All rights reserved. It’s often useful to split sources of dissatisfaction into two categories:
  26. 26. ANALYZE SOURCE AND NATURE OF DEMAND AND DELIVERY CAPABILITY • WORK ITEM TYPES • DEMAND AND DELIVERY CAPABILY Copyright © 2019 Accenture. All rights reserved.
  27. 27. IDENTIFYING WORK ITEM TYPES ACTIVITY Copyright © 2019 Accenture. All rights reserved. Time: 30-40 minutes
  28. 28. First, remember all the services that the team provide to other parties IDENTIFYING WORK ITEM TYPES ACTIVITY Copyright © 2019 Accenture. All rights reserved. Work Item Types – essentially a service a team provides that is requested by another party.
  29. 29. Then, group similar items into no more than seven groups Give each group a (short) name that summarizes the service provided Optionally, each team member write their name on post-its and attach them to the groups with which they’re involved. IDENTIFYING WORK ITEM TYPES ACTIVITY Copyright © 2019 Accenture. All rights reserved. This activity can be useful in understanding the level of specialization inside a team
  30. 30. ANALYSING DEMAND AND DELIVERY CAPABILITY ACTIVITY Copyright © 2019 Accenture. All rights reserved. Time: 30-40 minutes
  31. 31. Time to look at each work item type and identify its patterns of arrival and delivery, as well as other useful information. ANALYSING DEMAND AND DELIVERY CAPABILITY ACTIVITY Copyright © 2019 Accenture. All rights reserved.
  32. 32. MODELLING THE SERVICE DELIVERY WORKFLOW • MODELING WORKFLOW • CLASSES OF SERVICE Copyright © 2019 Accenture. All rights reserved.
  33. 33. DRAW YOUR WORKFLOWS ACTIVITY Copyright © 2019 Accenture. All rights reserved. Time: 40-50 minutes
  34. 34. Model and draw the workflows for each type of demand which has been identified. DRAW YOUR WORKFLOWS ACTIVITY Copyright © 2019 Accenture. All rights reserved.
  35. 35. Classes of service are policies about how an item should be dealt with by the group, given its characteristics The main classes of service used by kanban are generally as follows: • Expedite • Fixed date • Standard • Intangible CLASSES OF SERVICE Copyright © 2019 Accenture. All rights reserved.
  36. 36. DELAY COST PROFILES Copyright © 2019 Accenture. All rights reserved. Cost of Delay (Urgency)
  37. 37. IDENTIFYING CLASSES OF SERVICE ACTIVITY Copyright © 2019 Accenture. All rights reserved. Time: 15-20 minutes
  38. 38. Bring examples of expedite, fixed date, standard and intangible demands in their context, and for each example, say which characteristic classifies the demand in its class of service. IDENTIFYING CLASSES OF SERVICE ACTIVITY Copyright © 2019 Accenture. All rights reserved.
  39. 39. DESIGNING THE KANBAN SYSTEM • KANBAN BOARD • KANBAN CARD • KANBAN SYSTEM Copyright © 2019 Accenture. All rights reserved.
  40. 40. KANBANBOARD WORK AND WORKFLOW VISUALIZATION TOOL THAT ENABLES YOU TO OPTIMIZE THE FLOW Physical Kanban boards, typically use sticky notes on a whiteboard to communicate status, progress, and issues. Copyright © 2019 Accenture. All rights reserved. Online Kanban boards draw upon the whiteboard metaphor in a software setting.
  41. 41. KANBANCARD THE CORE FUNCTIONALITY OF A KANBAN CARD IS TO VISUALLY CONVEY A WORK ITEM’S PROGRESS AS IT FLOWS THROUGH A SYSTEM OR PROCESS The face of a Kanban Card presents details that are relevant to the team, such as: • A unique identifier or title • A brief description of the work • A rough estimate of the size of the work • Who's been assigned to it Copyright © 2019 Accenture. All rights reserved.
  42. 42. KANBAN SYSTEM Here is an overview of the five steps you’ll want to take in order to implement a lasting and effective Kanban system ➢ Map Your Current Workflow ➢ Visualize Your Work ➢ Focus on Flow ➢ Limit your WIP ➢ Measure and Improve Copyright © 2019 Accenture. All rights reserved.
  43. 43. MODELING YOUR KANBAN SYSTEM ACTIVITY Copyright © 2019 Accenture. All rights reserved. Time: 60-90 minutes
  44. 44. The moment we’ve all been waiting for! It’s time to put together the system learning and vision acquired over the previous sessions and model the Kanban system. • The main steps of the workflow tend to fall into columns here. • Activities in progress tend to already be categorized in types of demand. • Services classes tend to become rows on your board. • The metrics collected can form the basis for defining WIP limits. MODELING YOUR KANBAN SYSTEM ACTIVITY Copyright © 2019 Accenture. All rights reserved.
  45. 45. At this point, it’s useful to have a checklist of the elements likely to be included, for example: MODELING YOUR KANBAN SYSTEM ACTIVITY Copyright © 2019 Accenture. All rights reserved. ❑ Board design ❑ Workflow states ❑ Types of work ❑ Swimlanes ❑ Classes of service ❑ WIP limits ❑ Explicit policies ❑ Ticket design ❑ Commitment and delivery points ❑ Legends ❑ Metrics
  46. 46. EXAMPLES MODELING YOUR KANBAN SYSTEM ACTIVITY Copyright © 2019 Accenture. All rights reserved.
  47. 47. EXAMPLES MODELING YOUR KANBAN SYSTEM ACTIVITY Copyright © 2019 Accenture. All rights reserved.
  48. 48. EXAMPLES MODELING YOUR KANBAN SYSTEM ACTIVITY Copyright © 2019 Accenture. All rights reserved.
  49. 49. REFERENCES START COACHING NEW TEAMS WITH STATIK https://elabor8.com.au/start-coaching-new- teams-with-statik/ WHAT IS STATIK? TIPS ON HOW TO APPLY THE KANBAN METHOD! https://knowledge21.com/blog/statik-applying- kanban-method/ KANBAN ROADMAP https://resources.leankit.com/guides/kanban- roadmap ESSENTIAL KANBAN: CONDENSED GUIDE https://leankanban.com/guide/ 31 PRACTICAL KANBAN BOARD EXAMPLES https://kanbanize.com/kanban- resources/kanban-software/kanban-board- examples/
  50. 50. THANKS! Héctor Javier Castillo Suazo Agile Coach Accenture Spain - Barcelona h.castillo.suazo@accenture.com hjaviercs @hjavixcs Agile-Barcelona https://holaluz.workable.com Current Openings - Holaluz

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