This is a practical how-to guide. How you can introduce serendipity and conversation into your Knowledge Management Strategy in a simple cost-effective way.

1. Hélène Russell
©TheKnowledgeBusiness
RCTs
coffee &
conversation
(and knowledge sharing and
networking)

2. What is the RCT?
RCTs are serendipitous
conversations
Began at Nesta
People opt in
They are randomly matched
They spend 30mins together
talking about anything (over
lunch, coffee or skype)

3. The benefits
Improves networks – more
connections & greater trust
Breaks silos
Shares knowledge
Adds serendipity &
conversation into a KM
strategy

4. Practicalities
To randomly connect people,
you can draw names from a
hat, or use a spreadsheet, or
specialist software.

5. Making it work
Keep it voluntary/opt-in
Do not try to control the
conversations
Take qualitative
measurements (i.e. surveys
& interviews) but don’t track
the conversations

6. Who is doing this?
Nesta
Linklaters
Bank of England
BAE Systems
Red Cross Red Crescent
Cabinet Office & Scottish Government
SABMillar
The British Library and more...

7. Who am I?
Hélène
Russell
The
Knowledge
Business
Author
Knowledge
Network
West
Exec-MBA
Solicitor
non-
practising

8. Stay in touch
Hélène Russell
Tel: 07548 912 779
E: helenerussell@theknowledgebusiness.co.uk
Twitter: @heleneadby
Blogs: knowledge4lawyers.wordpress.com
5ideasto.wordpress.com
FB: The Knowledge Business
L-In: uk.linkedin.com/in/helenerussell
W: www.theknowledgebusiness.co.uk
News: www.tinyurl.com/tkbnews