Personal Information
Organization / Workplace
San Francisco Bay Area United States
Occupation
Manager, Experience Research Lead for the Small Business Digital Design team at Capital One
Industry
Technology / Software / Internet
About
Currently working as Manager, Ux Research for the Small Business group at Capital One. In this position, I leverage my financial customer expertise gained through 10 years in online banking/financial services, my Master's degree in Information Management (HCI focus) from UC Berkeley's School of Information (the "I-school") and 20+ years experience working in online services, to lead strategic research initiatives and empower my small business design and business partners to glean insights from customers. I use my strong stakeholder management and analytical skills to align the organization on a common understanding of our target customer and their needs, to support the development of in...
- Presentations
- Documents
- Infographics
Good To Great - Concepts
Vanessa Tan
•
14 years ago
Building Buy-In: Internally Positioning UX for Executive Impact
John Whalen
•
7 years ago
Designing the extended human
Fjord
•
12 years ago
Customer experience and marketing become one
Fjord
•
12 years ago
Can invisible also be amazing? Designing fluid and connected experiences
Fjord
•
12 years ago
Bridging the gap between our online and offline social network
Paul Adams
•
14 years ago
How Your Customers' Social Circles Influence What They Buy, What They Do and Where They Go
Paul Adams
•
13 years ago
Fjord digital trends 2012
Fjord
•
12 years ago