2.  Quality
control versus a culture of quality
assurance

4. Quality is the ultimate test of
a business organisation.
 Do customers have a positive
experience?
 Are the products reliable?

5.  Quality control – putting measures in place
to check that the customer receives an
acceptable level of quality.
 Culture – ‘the way we do things round here’
in other words the accepted attitudes and
practices of staff at a workplace.
 Turn to p278-281.

6.  You need to evaluate which of these
methods YOU think is most effective
 Evaluate is a hard skill to do!
 You have to describe the positives and
negatives of BOTH methods.
 You then decide which you suggest is
better by using the evidence you have
already written.
I think method A is better than method B
because……
 Even though method B has many positives, I
feel that method A is better because….

10.  Factory inspectors
 Feedback system
 Providing returns and warranties

11.  P282
 Q1-6
 Please answer in complete sentences

12.  A-Z GCSE Worksheets 56: Managing quality