Hilary Little

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My goal is to maximize the value and impact of organizational objectives through the human-centered design of products, services, policies and communities. My time is split between consulting (Hilary Little Ideation & Design), and leading the domain of usability architecture at the Canada Border Services Agency for the Federal Government of Canada. I hold Secret Security Clearance. Interests: The intersection of policy and empathy through human centric research and design. Expertise: - User centred design practice and methodology - Using design thinking and evaluation to solve business problems - The design of usable, useful and delightful rich web-based applications

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About

Hilary Little

Presentations

Making Happy Users: The Science Behind Great User Experiences

How to Make Happy Patrons: The Science Behind Good User Experiences with Libraries

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Models of Strategic Thinking

UX STRAT Europe, Andreas Hauser: Convincing IT and Business to Value Design

Developing a User Experience Strategy

UX STRAT 2014: Tim Loo's Workshop - Experience Visioning & Roadmapping

UX Vision, Strategy and Teams by Susan Wolfe, Optimal Experience

Emotion Economy: Ethnography as Corporate Strategy (Kelly Goto at Enterprise UX 2015)

Making Slides that Rock and Resonate

Big Picture Design: Systems, Strategy, Policy, Delivery

Insight Types That Influence Enterprise Decision Makers (Christian Rohrer at Enterprise UX 2015)

Putting the "User" back in User Experience

James kalbach alignment diagrams euro ia 2010

The Power of Visuals

Deconstructing delight

TUTORIAL: Repositioning User Experience

TALK: Repositioning User Experience

Subject To Change: creating great products and services for an uncertain world

The Complexity Curve: How to Design for Simplicity (SXSW, March 2012)

UX Strategy for Any Device

UXPA Boston 2014 Presentation: Motivate Your User Through Design Psychology

Reinventing Government

Leaving Flatland: Cross-Channel Customer Experience Design

The Experience of Information

Project Management with Usability Engineering Methods

The science of memorable presentations

5 Things I Wish I Knew – A Service Design Journey

Usability Engineering Process Flow Model - Sivaprasath Selvaraj

Usability modeling and measurement

Design thinking for library experiences

Presentation - Graphic Designers and the Copyright Law

Trends in interactive design 2013