1. Professor Ikujiro Nonaka introduced the concept of knowledge creation through the SECI model, which describes the conversion between tacit and explicit knowledge.
2. Nonaka observed how Toyota and other Japanese companies embraced a "rugby" approach to product development, unlike the "relay race" approach of Western companies. This influenced the development of agile and lean principles.
3. Nonaka's work has connections to agile practices like scrum, which can function as a "knowledge creation machine" through iterations of tacit and explicit knowledge conversion and socialization activities within a self-organizing team.
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Nonaka's Knowledge Creation
1. People as the Conveyor
of Knowledge
Leaning from Prof. Nonaka,
Grandfather of Scrum
ESM, Inc., & Change Vision, Inc.
Kenji Hiranabe
By Yasunobu Kawaguchi
3. Kenji HIRANABE(1/2)
• (co-)Translator of …
OO, UML books Mind Map book
XP/ Agile books
• (co-)Author of …
C++ book
Scrum book
Agile and Scrum:
Collaborative Software
Development That Connects
Customers, Engineers and
Management
4. Kenji HIRANABE(2/2)
• CEO of Astah.net.
• astah – UML editor
– With Mind Map, ERD, SysML
– http://astah. net/
– Runs on
• PC, Mac, Linux, iPad
6. Seven Samurai, 1954
Directed by Akira Kurosawa
Starring Toshiro Mifune, …
The Magnificent Seven, 1960
Directed by John Eliot Sturges
Starring Yul Brynner,
Steve McQueen,…
http://noisepicnic.com/podcasts/double-bill/sevensamuraimagnificentseven
7. Start Wars, 1977
Directed by George Lucas
Starring Harrison Ford
http://screenaddict.wordpress.com/2010/02/22/the-hidden-fortress/
The Hidden Fortress, 1958
Directed by Akira Kurosawa
Starring Toshiro Mifune, …
15. Quote from the first
Scrum Book
• “Agile Software Development with Scrum” (by
Ken Schwaber, Mike Beedle) starts with the
following quote.
The "relay race" approach to product
development ... may conflict with the goals
of maximum speed and flexibility. Instead a
holistic or "rugby" approach – where the
team tries to go the distance as a unit,
passing the ball back and forth – may better
serve today's competitive requirements.
-- “The New New Product Development Game”
20. Nonaka’s Text Agile/Scrum (Software)
1993 Org. Patterns(by Jim Coplien) (at PLoP)
2001 “Agile Software Development with Scrum”
(by Ken Schwaber, Mike Beedle)
“The Knowledge Creating Company”(HBR) 1991
SECI-model
アメリカ海兵隊 (U.S. Marine) 1995
Fractal
Organization
1994/1 First Sprint of Scrum by Jeff Sutherland
Scrum Master
1994/2 Second Sprint of Scrum (with Cope’s Ideas)
Daily Scrum
“The New New Product Development Game” 1986
“Scrum”
2012 “Software in 30 days”
“Wise Leadership”(HBR) 2010
Phronetic
Leadership
“Managing Flow” 2008
2001 “The Agile Manifesto”
2013
“ アジャイル開発とスクラム - ”顧客・技術・経営をつなぐ協調的ソフトウェエア開発
Collaborative Software Development That Connects Customers, Engineers, and
Management
2011 Innovation Sprint
21. Prof. Ikujiro Nonaka
1
The New New Product Development Game(HBR)
Scrum
Stop therelay race, take up rugby
2
The Knowledge Creating Company
SECI-model
Spiral transformation of
Explicit knowledge and Tacit knowledge
3
Managing Flow, The Wise Leadership(HBR)
Phronesis
The third knowledge type after
Science (explicit knowledge)
And art (tact knowledge)
U.S. Marine
Fractal
Organization
Self-similar structure
at all levels
4
23. Copyright Nonaka I. 2010
Two Types of Knowledge
Spiral up throughSpiral up through
dynamic interactiondynamic interaction
Analog-Digital SynthesisAnalog-Digital Synthesis
Objective and rational knowledge
that can be expressed in words,
sentences, numbers, or formulas
(context-free)
Theoretical approach
Problem solving
Manuals
Database
Objective and rational knowledge
that can be expressed in words,
sentences, numbers, or formulas
(context-free)
Theoretical approach
Problem solving
Manuals
Database
Subjective and experiential
knowledge that can not
be expressed in words,
sentences, numbers, or
Formulas (Context-specific)
Cognitive Skills
beliefs
images
perspectives
mental models
Technical Skills
craft
know-how
Subjective and experiential
knowledge that can not
be expressed in words,
sentences, numbers, or
Formulas (Context-specific)
Cognitive Skills
beliefs
images
perspectives
mental models
Technical Skills
craft
know-how
Tacit KnowledgeTacit Knowledge Explicit KnowledgeExplicit Knowledge
26. “Sticky” Information
Product developers need two types of information
in order to succeed at their work: need and
context-of-use information (generated by users)
and generic solution information (often initially
generated by manufacturers specializing in a
particular type of solution) Bringing these two
types of information together is not easy. Both
need information and solution information are
often very “sticky”—that is, costly to move from
the site where the information was generated to
other sites….
-- “Democratizing Innovation” (by Eric Von Hippel)
28. Copyright Nonaka I. 2010
Organizational Knowledge Creation
SECI Model
Sharing and creating
tacit knowledge
through direct
experience
I = Individual, G = Group, O = Organization, E = Environment
Learning and
acquiring new tacit
knowledge in
practice
1. Perceiving reality
as it is
2. Sensing and
Empathizing with
others and the
environment
3. Transferring of
tacit knowledge
9. Embodying explicit
knowledge through
action and reflection
10. Using simulation and
experiments
Articulating tacit
knowledge through
dialogue and
reflection
4. Articulating tacit
knowledge using
symbolic language
5. Translating tacit
knowledge into a
concept or prototype
Systemizing and
applying explicit
knowledge and
information
6. Gathering and
integrating explicit
knowledge
7. Breaking down the
concept and finding
relationships among
the concepts
8. Editing and
systemizing explicit
knowledge
Explicit
Explicit
Tacit
Tacit Tacit
Explicit
Explicit
Tacit
Socialization Externalization
Internalization Combination
O
G
E
I
Environment
Individual
I G
G
G
G
Org.
E
I
I
I
I
I
Group
IE O
30. Ms. Ikuko Tanaka
Current Title: Senior Engineer at Living Environment
Development Center
Ever since she joined the company, she has involved in
development of cooking software.
“I have been studying cooking science, and I feel a calling in
this job, that is development of cooking appliance software.”
In 1984, 3 divisions Rice-Cooker Division”, Heating Appliances Division”, Rotation Machine“ “ “
Division” were integrated into
New Cooking Appliances Division”.“
Let me do it!
Matsushita Electric’s “Home Bakery”
31. First Internal Attempt
Failed miserably. Crust was overcooked leaving the
dough inside raw.
Bread is very sensitive. Proper cooking time changes
1 hour if the temperature of the dough differs in 1°C
Compared machine-kneaded dough and professional
baker-kneaded dough using X rays.
→ But no meaningful data
She proposed an idea…
Let me work with
“him” as an apprentice!
32. At Osaka International Hotel
Apprenticed to the head baker
“A software engineer kneads dough and bakes bread,
exploring what is the best set of conditions, and the
hardware engineer make a prototype that clears the
conditions. With that prototype the software engineer
make another try, and… this process repeats like playing
catch obsessively.”
I had eaten 5,000 piece
of bread in those 3 years!
33. “I was always watching the master to steal the way
he kneaded the dough and tried it myself. He not
only slaps but also twists and stretches” the dough.“
When I found it, I went straight to the hardware
engineer and talked about it.”
This Twisting Stretch” is implemented (or“
transformed to explicit knowledge) as this Special
Rib.
“The rotated dough is trapped by this rib and this
effect realized the master’s hand movements.”
Tacit knowledge made Explicit
35. Results
536,000 units in its first year.
Exported to the United States, West Germany, and Hong Kong. Later to Sweden,
Thailand, Australia, and New Zealand.
1,000,000 units sold by the time
competitors released their version.
Users' voices to the engineers,
fresh air to the
Cooking Appliances Division.
Inspired other divisions
throughout Matsushita.
37. Design Thinking
“Design thinking is a human-centered approach to innovation that draws
from the designer's toolkit to integrate the needs of people, the
possibilities of technology, and the requirements for business success.”
—Tim Brown, president and CEO
45. Scrum As Knowledge Creation Machine
E
E
T
T T
E
E
T
S E
I C
T
T
Created Knowledge
Knowledge about
How to create it
Knowledge about
User and Usage
Growing Working
Software
Learning Scrum
Team
46. Copyright Nonaka I. 2009
Contemplation in Action:
Indwelling in Actuality with Deep Thinking
“I can see many things
when I see a machine.
How can we maneuver
through that curve? We
should do this, we should
do that.... Then I think
about the next machine.
We can make a faster
machine if we think like
this, and so on. It’s a
natural progress into the
next step.”
- Soichiro Honda
Source: Honda Motor Corporation
(Picture at the Automobile Hall of Fame, Detroit)
Copyright Nonaka I. 2010
47. Copyright Nonaka I. 2010
Concept Building: Dialoguing on the Spot
Soichiro Honda
Drawing on
the floor
Words and
actions
By articulating
into language,
we clearly
understand
what we are
thinking
Source: Honda Motor Corporation
Automobile Hall of Fame (Detroit)
48. What’s the product owner ?
The person(s) who had the first belief, should run through the whole process
As the conveyer of knowledge.
49. Prof. Ikujiro Nonaka
1
The New New Product Development Game(HBR)
Scrum
Stop the relay race, take up rugby
2
The Knowledge Creating Company
SECI-model
Spiral transformation of
Explicit knowledge and Tacit knowledge
3
Managing Flow, The Wise Leadership(HBR)
Phronesis
The third knowledge type after
Science (explicit knowledge)
And art (tact knowledge)
U.S. Marine
Fractal
Organization
Self-similar structure
at all levels
4
Yul Brynner, Steve McQueen,
Seven Samurai
1954, Directed by Akira Kurosawa
Starring Toshiro Mifune
Then did you know there is a Japanese movie which inspired Jorge Lucas to shoot Star Wars series ?
Star Wars has a lot of homages to Kurosawa's
Hidden Fortress = 隠し砦の三悪人
Princess Leia
Mifune is also starred in Seven Samurai and it is a remake of "The Magnificent Seven".
凹凸コンビ
bumbling pesants
This is MIFUNE, again, and this is … I forgot this famous actor’s anme …
Harrison Ford George Lucas
How many of you know this Anime ? (How do you call him ? Pica Chu..) yes.
Because I’m from Japan, I really wanted to bring something very unique from this AgileRoots.
Scrum to us…
Nonaka speaks like Yoda, very slowly wisely…
“Powerful is Scrum.”
“Important is the context”
“Natural is scrum in software development human behavior…”
Suddenly to me, Jeff began to look like “Obi wan” or “Darse Vader”
First, there are two types of knowledge; tacit and explicit
= read the slide
Knowledge is created through the dynamic interaction between tacit and explicit knowledge.
⇒ next slide
Craft, know-how, how to ride a bicycle
Logics
Theoretical approach
Manuals
Database
This is the details of the SECI model.
*****Socialization
Sharing and creating tacit knowledge through direct experience
1. Perceiving reality
as it is
2. Sensing and
Empathizing with
others and the
environment
3. Transferring of
tacit knowledge
**** Externalization
Articulating tacit knowledge through dialogue and reflection
4. Articulating tacit
knowledge using symbolic language
5. Translating tacit
knowledge into a
concept or prototype
**** Combination
Systemizing and applying explicit knowledge and information
6. Gathering and
integrating explicit
knowledge
7. Breaking down the
concept and finding
relationships among
the concepts
8. Editing and
systemizing explicit
knowledge
**** Internalization
Learning and acquiring new tacit knowledge in practice
9. Embodying explicit
knowledge through action and reflection
10. Using simulation and experiments
SECI model can be explained with core concepts of the philosophers.
Socialization is close to the concept of “pure experience” by Kitaro Nishida, a Japanese philosopher. It is the state prior to the division of subject and object. It is the phenomenology.
Externalization is represented by the “dialogue” by Plato. It is a process of clarifying the essence of things in search for new knowledge, or the “ideal.”
Combination is about “rationalism”, the most famous philosopher is Rene Descartes, a Frenchman. Break down into pieces and analyze. Doubt everything.
Internalization is “pragmatism,” particularly by Dewey’s notion of “secondary action,” experience which includes reflection in action.
⇒ next slide
This is the details of the SECI model.
= read the slide
SECI model can be explained with core concepts of the philosophers.
Socialization is close to the concept of “pure experience” by Kitaro Nishida, a Japanese philosopher. It is the state prior to the division of subject and object. It is the phenomenology.
Externalization is represented by the “dialogue” by Plato. It is a process of clarifying the essence of things in search for new knowledge, or the “ideal.”
Combination is about “rationalism”, the most famous philosopher is Rene Descartes, a Frenchman. Break down into pieces and analyze. Doubt everything.
Internalization is “pragmatism,” particularly by Dewey’s notion of “secondary action,” experience which includes reflection in action.
⇒ next slide
Bread Maker = Matsushita Electric’s“Home Bakery”(Bread Making Machine)
In other word, she is “socialized” into the craft.
This is the details of the SECI model.
*****Socialization
Sharing and creating tacit knowledge through direct experience
1. Perceiving reality
as it is
2. Sensing and
Empathizing with
others and the
environment
3. Transferring of
tacit knowledge
**** Externalization
Articulating tacit knowledge through dialogue and reflection
4. Articulating tacit
knowledge using symbolic language
5. Translating tacit
knowledge into a
concept or prototype
**** Combination
Systemizing and applying explicit knowledge and information
6. Gathering and
integrating explicit
knowledge
7. Breaking down the
concept and finding
relationships among
the concepts
8. Editing and
systemizing explicit
knowledge
**** Internalization
Learning and acquiring new tacit knowledge in practice
9. Embodying explicit
knowledge through action and reflection
10. Using simulation and experiments
SECI model can be explained with core concepts of the philosophers.
Socialization is close to the concept of “pure experience” by Kitaro Nishida, a Japanese philosopher. It is the state prior to the division of subject and object. It is the phenomenology.
Externalization is represented by the “dialogue” by Plato. It is a process of clarifying the essence of things in search for new knowledge, or the “ideal.”
Combination is about “rationalism”, the most famous philosopher is Rene Descartes, a Frenchman. Break down into pieces and analyze. Doubt everything.
Internalization is “pragmatism,” particularly by Dewey’s notion of “secondary action,” experience which includes reflection in action.
⇒ next slide
Not only commercial success, but also it changed the company.
This is one of the two famous picture of Soichiro Honda, the founder of Honda Motor Company, which are displayed at the Automobile Hall of Fame in Detroit, United States.
As you can see, Soichiro Honda is on his needs, crouching, with his hands on the ground. He is listening with his hands, feeling the vibration of the motor cycle running. At the same time, he is keeping the same eye level with the rider. He is becoming the rider.
= Read slide
This is a good picture of “contemplation in action”, indwelling in actuality with deep thinking.
--Next slide