Materials presented during the 13th GI Net: "Corporate Learning and Development" on October 30, 2013, by Mr. Tonda Priyanto, Senior GM of Telkom Corporate University

1. Sharing Session
Journey of Telkom CorpU
For Global Indonesian Network
Tonda Priyanto
SGM Centre of CorpU Telkom
Jakarta, 30 Oktober 2013
TELKOM Proprietary

2. Global Indonesian Network
Global Indonesian-Network (GI-Net) is a series of events aiming to promote
an open and interactive dialogue between the academic world and business practices.
Involved are people who take an active role in an Indonesian-international working environment.
•
We make sure that research addresses the needs of businesses
and organizations and provide a platform of learning and
sharing, where theory meets reality
•
Themes to be raised in our forum will focus on the three
domains cross-cultural competence, talent & leadership
development as well as strategic change & transformation
Global Indonesian Network
•
Business implications based on our findings will further be
discussed in each of our sessions
Global Indonesian Network
www.globalindonesian.net
Global Indonesian Network
@htjitra

3. Global Indonesian Network Can Add To Your Success
•
You will be able to apply current research to the
challenges faced in daily business life
•
Get in touch with people in similar work environment to
share knowledge and experience
•
Develop yourself in the area of intercultural diversity,
talent and change management
•
Add value to your organization with concrete knowledge
on current international business matters and industry
characteristics

4. C O N T E N T
1
Indonesian ICT Industries
2
Telkom Corporate University (CorpU)
3
CorpU Added Value
4
Discussion

5. Indonesia Telecommunication, Market Overview
8.9 mn
4%
30 mn
13%
249 mn
4.5 mn
105%
2%
TELKOM MARKET SHARE (TOTAL CUSTOMER 154 Million)
69 mn
29%
TOTAL INDUSTRY
PENETRATION

6. Indonesian Telecommunication Industry

8. Sustainable Competitive Growth
IDN
FORTUNE GLOBAL 500
EXISTENCE OF NATION
ENGINE OF GROWTH
EMPEROR OF REGION
TELKOMSEL Rp. 60T
KING of DIGITAL 1 JT
INEX 10 COUNTRY
Launching Telkom CorpU:
From Competence to Commerce
28 September 2012
at > 2 digit
(60% Industry
Revenue)
EXCELLENT BB
Sustainable
Competitive
Growth
BLUE CHIP COMPANY
INDONESIA DIGITAL NETWORK

9. C O N T E N T
1
Indonesian ICT Industries
2
Telkom Corporate University (CorpU)
3
CorpU Added Value
4
Discussion

10. “Great Spirit & Grand Strategy”
Contextual Leadership Style
Style
“1st Who then What”
(Jim Collin)
Always
The Best
(Ihsan)
Structure
4
GREAT
LEADER
Structure
Transformation
Strategy
Spiritual
Shared Values
2
Vision
&
Mission
1
Business
Transformation
HR
Transformation
3
Biz Culture
Transformation
5
Infrastructure &
System
Transformation
System

12. Developing Center of Excellence
Center of excellence – Boosting business performance and cultivating corporate culture through Corporate
University metodology in order to achieve Center of Excellence in global Human Capital.

13. Telkom Corporate University Journey
1995
2006
Division
1990
2008
2012
Training Center
Training
Learning Center
Corporate University
2003
MKSP
MKPS
ISS
AMT
MKB
2009
2007
2012
In Field Training
Training for Telco Asia (JICA)
Training for Telco Middle East
Training forTelco Southeast Asia
Training Leadership to BUMN
Community Of
Practice
TIME Leadership
Program
Certification on Instructor,
Enhancement on e-Learning
and ITM (LMS)
Prior to 2007:
•Leadership Program for State
Own Companies in Indonesia
•Training of Satellite technology
for ASEAN countries for 6 years
2007-2009:
•1st Winner E-Learning Award for
Corporate by DIKTI (Goverment Agencies
for Education)
•Satellite Training for technicians
NIGCOMSAT (Nigerian Communications
Satellite Limited)
•Synergy Telkom Group
2010-2012:
•The Best state on Company on Human Resources
Innovation Management (2012)
•CLO Magazine Award Winner-Gold Medal In
Technology (2012)
•Host The 2nd Asian Corporate University Summit
2011
•One of ASCU (Asian Society Corporate University)
Founder (2011)
•Initiator of Indonesian State Own Companies
Learning Center Forum (2011)

14. Our Evaluation
•
•
•
•
(2010-2011)
Senior Leader Perception on Learning
Trainee Perception on Learning
Learning Effectiveness
Building Block of Corporate University
Assesment (Corporate University Handbook)
• Enterprise Learning Centre assesment
(DIBTAGroup.com)

15. Why Telkom Learning Center need to change
Common Weaknesses in
Training & Development:
1) Lack of alignment
between learning solution
and business problem ;
CorpU
Methodology
2) No Significant Business
Impact ;
3) Low Participation of
Trainee.
1.
Converting the Learning Team into a Learning Organization ;
2.
Approaching and Improving Learning Organisation as a System;
3.
Being Adaptive and Flexible.

16. Strategic
Tactical
Focus or Orientation
Telkom CorpU Journey
A CU with an academic and research
emphasis. A focus on capturing and
interpreting data and converting
tacit to explicit knowledge.
A CU that integrates training, career
development, knowledge
management, organization
development, change management
with action learning, e-learning and
a focus on solving organizational
wide issues or attacking new areas.
Traditional training and
development. Focus on individual
development and on content with
only accidental or incidental
impact on business goals and
onjectives.
Certification programs on formal
curricula for leadership
development, change management,
or implementation of business
initiative
Low
High
Contribution to Profit, Growth, or Efficiency
Sumber : The Corporate university Workbook , hal-7
CorpU
2014
LC
2011

17. Telkom Corporate University
1)
Alignment;
2)
Performing;
3)
Transforming.
Telkom Corporate University:
! Is an entity designed to support Corporate strategy through activities that
strengthen individual and organizational learning ability to achieve center of
excellence;
! Center of excellence is center of people with great attitude, knowledge, skills
(AKS) and Great Leader;
! Center of excellence is the main priorities of Telkom’s Strategic initiatives (SI)
* Adopted from Mark Allen, Corporate University Handbook

18. Program Utama Telkom Group 2013
1
Revenue Telkomsel Double Digit (10%)
2
3
“King of Digital Media”
International Expansion ke 10 negara

19. Objective & Role Utama Telkom CorpU
TELKOM CEO Message:
CorpU = From Competence to Commerce
TELKOMCorpU has to develop competencies and performing commerce from these
competencies

20. Telkom CorpU Organisation
Board of TELKOM CorpU
TCU Center
PRINCIPAL/ CLO
TELKOM CorpU
VICE
PRINCIPAL
SGM TCU
DEPUTY SGM
DEAN
NITS
1
DEAN
Whole
sale
DEAN
Consumer
DEAN
Enterprise
2
2
DEAN
I & SP
3
2
DEAN
Finance
Capital
4
4
DEAN
Human
DEAN
IME
DEAN
Tower
DEAN
Cellular
Business
Business
Business
Business
1
2
DEAN
5
6
INT
! Business Alignment
(OSM Academy)
1
OSM
N I T S
Academy
2
3
OSM
Buss &Inov
Academy
OSM
Mkt & CRM
Academy
4
5
OSM
Mobile
Academy
OSM
Buss Adm
Academy
6
OSM
Leadership
& GT Prog
SM
Case Study
& KM
Expert Group
OSM
IMES
Academy
OSM
Learning
Operation
Technostructure

21. TELKOM’s LEARNING VALUE CHAIN
LEARNING MANAGEMENT SYSTEM

22. From Competence to Commerce
1) Alignment, Transforming, Performing;
2) Right Learning for the Right People at the Right Time& Right Place with Right Cost;
3) Speed of Learning > >> Speed of Change.

23. C O N T E N T
1
Indonesian ICT Industries
2
Telkom Corporate University (CorpU)
3
CorpU Added Value
4
Discussion

24. Quick Win Center of Excellence Development: 2013
Great People
1.000 GTP
Center of
Excellence
Development
International
Standard
1.250 IC
Global Talent Program 1.000:
mendukung International expansion
di Singapura, Hongkong, Timor Leste,
Australia, Macau, Taiwan, Malaysia,
Arab Saudi, Korea Dan Myanmar.
!
!
!
Great Leader
Top 10-50-100
!
1.250 International Certification
(500 IDN);
Partnership with 4 Global Institute
di bidang Leadership, Marketing,
NITS and IMES;
Create Great Leader ssi Telkom
Leadership Architecture;
Develop Global Mindset for Global
Leader: Global Leaders who are
effective in influencing people from
different socio-cultural systems

25. Telkom CorpU Added Value 2012-2013
1. Leadership Development Program;
2. Global Talent Program.
3. Leader as Teacher;
4. Integrated Learning at Work;

26. 1. Leadership Development Program
• Investing in people became strategic no-1 (was no-10)
• Defined new TELKOMWay
– Corporate Philosophy “All the best - IHSAN”
– Core Values: Solid Speed Smart
• Defined new Leadership Architecuture
• Role Model
– CEO is inspiring in all Leadership Program TELKOMGroup
• New Leadership Program
– Appreciative Inquiries, Action Leaning Project and Couching
– Blended to improve aspect of Spiritual, Sense, Ratio, Physics
– Using full learning value chain to meet business needs.
• Impact: SOLID TEAM
Page – 12/28

27. Typical Leadership Program
(to boosting business performance)

28. 2. Leader as Teacher
Page – 15/28

29. Leader as Teacher at Telkom Great Leader Program
Role Modelling from CEO:
CEO Telkom: 22 Class (8 days/year)
BoD Telkom: 40+ Class
BoD Telkomsel: 12+ Class
Senior Leader: 1 day/Quarter
Page – 16/28

30. 5. Global Talent Program: 1.000 GTP

31. GTP Framework
3 Pilars of GTP
• Classroon education
• Experience by Job Assignment
• Feedback via Mentoring & Coaching
•Pre departure Training
(culture and basic skills)
Selection
AKS
• Assignment in Country
and
International Company
EILTS 5
Action Learning Project
•Short term “interninship” foreign
out of country
• Medium Term internship
in Foreign Company
(Learning while working approach)
• Job Assigment Plan
10%
70%
20%
360o
Re-assessment
Individual
evaluation
and
IELTS 6
MAINTENANCE
PROGRAM
12-24 Week
MENTORING
Individual, team coaching support
Source:
Model experiental Learning ASTD, ISCBC
FINAL
PRESENTATION
for GLOBAL READY

32. GTP Result: Telin Hongkong
Program Objective (s):
Develop Mobile Virtual Network Operator (MVNO)
Business
Product:
Cellular Business - Kartu As 2 in1
Achievements:
•
22 talents involved
•
Grand opening on 6th January 2013
•
Located on G/F, 11 Keswick Street, Causeway
Bay, Hong Kong
•
CS Hotline : 171 161
•
Number of customer: 39.045
Page – 25/28

33. 3. Integrated Learning at Work (IL@W)

34. High Impact Learning: Backward Planning
Astd – stada : Agilent chnologies 2011

35. C O N T E N T
1
Indonesian ICT Industries
2
Telkom Corporate University (CorpU)
3
CorpU Added Value
4
Discussion

36. TELKOM Corporate University
from competence to commerce