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 
What is Conversion Rate Optimization? 
And Five elements to Do it right... 
Presented by Vee Ramdath
What is Conversion Rate Optimization? 
 “In internet marketing, 
conversion rate optimization 
(CRO) is the method of 
creating an experience for a 
website or landing page 
visitor with the goal of 
increasing the percentage % 
of visitors that convert into 
customers.” – Wikipedia
Five Elements to Do it right 
 1. Relevance 
 2. Clarity 
 3. Urgency 
 4. Reduce Anxiety 
 5. Reduce Distraction 
Source / image Credit : widerfunnel.com
1. Good page Relevance
2. Good Clarity 
 Easy to 
Navigate. 
 Easily 
communicate 
the value in 
relevant text 
and images. 
 Include a 
clear call to 
action.
3. Urgency 
Examples of 
Urgency used by 
amazon. 
Get it by 
tomorrow. 
2 new
4. Reduce Anxiety 
 Anxiety 
Factors 
include 
Quality, 
Price, & 
Security 
 Reduce 
Anxiety by 
increasing 
credibility.
5. Reduce Distraction
CRO Approach 
 1. Data Collection & Processing 
 2. Hypothesis 
 3. Optimization Goals
Collect Data 
 Analytics 
 User Testing 
 Scroll Mapping
Scroll Map data 
9 days 16 hours 14 mins 8963 visits 17390 clicks 
 30% Of visitors viewed 
below the fold.
Hypothesis & Goals 
 Using data, create hypothesis to improve site 
 Create conversion goals (ex. from 2% to 3%)
A/B test. 
A/B test hypothesis against original page.
Keep Calm 
and 
Repeat 
To Reach Goals 
Tambourine Hotel Marketing aims at increasing ROI. www.tambourine.com

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Conversion Rate Optimization

  • 1.  What is Conversion Rate Optimization? And Five elements to Do it right... Presented by Vee Ramdath
  • 2. What is Conversion Rate Optimization?  “In internet marketing, conversion rate optimization (CRO) is the method of creating an experience for a website or landing page visitor with the goal of increasing the percentage % of visitors that convert into customers.” – Wikipedia
  • 3. Five Elements to Do it right  1. Relevance  2. Clarity  3. Urgency  4. Reduce Anxiety  5. Reduce Distraction Source / image Credit : widerfunnel.com
  • 4. 1. Good page Relevance
  • 5. 2. Good Clarity  Easy to Navigate.  Easily communicate the value in relevant text and images.  Include a clear call to action.
  • 6. 3. Urgency Examples of Urgency used by amazon. Get it by tomorrow. 2 new
  • 7. 4. Reduce Anxiety  Anxiety Factors include Quality, Price, & Security  Reduce Anxiety by increasing credibility.
  • 9. CRO Approach  1. Data Collection & Processing  2. Hypothesis  3. Optimization Goals
  • 10. Collect Data  Analytics  User Testing  Scroll Mapping
  • 11. Scroll Map data 9 days 16 hours 14 mins 8963 visits 17390 clicks  30% Of visitors viewed below the fold.
  • 12. Hypothesis & Goals  Using data, create hypothesis to improve site  Create conversion goals (ex. from 2% to 3%)
  • 13. A/B test. A/B test hypothesis against original page.
  • 14. Keep Calm and Repeat To Reach Goals Tambourine Hotel Marketing aims at increasing ROI. www.tambourine.com