6. Governing Documents
• Community Declaration (CC&R’s)
• Covenants, Conditions, and Restrictions
• Recorded against every Privately Owned Site
• Contract between Owner and the HRCA
• Supplemental Declaration
• Articles of Incorporation
• Bylaws
7. Terms
• Duty: Binding legal obligation
• Power: Ability to accomplish objective
• Liability: Corporate and/or personal
8. Directors Visionary Statements
and Objectives
Provide first class recreational amenities and programming
• Provide events and venues that enhance our community lifestyle
• Seek new, innovative programs and events
• Recognize and promote opportunities for volunteerism
Build the Backcountry Wilderness Area to be the heart of Highlands Ranch
• Create and implement a master plan for the Backcountry Wilderness Area
• Evaluate and implement recreational activities, programming and potential partnerships
Foster development that drives sustainable economic growth and supports our mission
• Identify and advance economic opportunities that enhance Highlands Ranch and are in the best interest
of our residents
• Lead community stakeholders to ensure an appropriate balance of commercial, residential, recreational
and open space development
Define our distinct Highlands Ranch community lifestyle
• Identify and implement high profile experiences that strengthen the community
• Promote the brand that attracts businesses and residents
9. Community Declaration
• Section 2.20 and 2.21 define Delegate and District
Delegate
• Section 4.4 Establishment of Delegate District
• Section 4.6 Voting Rights of Delegates
• Section 4.7 Delegates Representing Members Entitled
to Recreation Centers
10. Bylaws
• Section 5 addresses Delegates in General
• Voting
• Qualifications
• Term of Office
• Removal
• Resignation
• Vacancies
• Section 6 Meetings of Delegates
11. What is a Delegate?
• Delegate shall mean the natural person selected by
members within a Delegate District to represent such
Delegate District and to cast votes on behalf of
members within the Delegate District as provided in
the Community Declaration
12. Delegate Duties and Powers
• Delegates cast votes to represent the Members of the
district, one vote per privately owned site
• Delegates may vote by proxy
• Attendance at the monthly Delegate Meeting and
Board of Directors meeting is necessary for the
Delegate to adequately represent the District and
understand the issues before the community
• The regular Delegate Meetings provide oversight for
expenditures for the HRCA recreational facilities
13. Delegate Duties and Powers
• The President and Secretary of the HRCA (Board of
Directors) preside over meetings of Delegates pursuant
to the Bylaws
• Meetings of Delegates may be called to approve
increases in Common Assessments above the allowable
amount
• The Annual Meeting of Delegates is set for the
Delegates to elect candidates to the Board of Directors
• The Delegates have authority to amend the bylaws of
the HRCA with conditions, but not to amend the
Community Declaration
14. Delegate Duties and Powers
•Rules and regulations for the use /operation of the
Recreation Facilities
•Propose increases and/or reductions for the
Recreation Function Common Assessments (RFCA’s)
necessary for the operation of the Recreation Center
•Propose improvements to the Recreation Facilities
•Propose recommendations to improve operating
systems for the members
18. Development Review
Committee (DRC)
• Notify all Delegates of DRC Agenda projects in
Highlands Ranch or adjacent area
• Referral Agency
• No Authority
• Referral Agency on Declarant projects
19. Finance Committee
• 7 members
• Monthly financial statement review
• Quarterly investment review
• Annual budget and audit review
• Special projects
• Reserve Study
• Fund Management & Reserve Study Policy
• Investment Policy
20. Organizational Chart
HRCA Board of Directors
Chief Executive Officer and
General Manager
Community Improvement
Services Department
Property Management
Department
Legal Coordinator
Admin Assistant
Technician
Technician
Technician
Technician
Accounting Manager
Staff Accountant
Backcountry
Wilderness Area
Director
Backcountry Wilderness
Area Coordinator
Finance
Director
Operations &
Programs Director
Community Improvement
Services and Property
Management Director
Aquatics Supervisor
Sports & Fitness
Supervisor
Youth, Adult, Education
Supervisor
ER Facility Supervisor NR Facility Supervisor SR Facility Supervisor WR Facility Supervisor Training & Safety
Administrator
Recreation System
Analyst
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Assistant Facility
Supervisor/Staff Trainer
Aquatic Assistant
Aquatic Assistant
Maintenance Services
Supervisor
Aquatic Coordinator
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Aquatic Assistant
Aquatic Assistant
Aquatic Coordinator
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Aquatic Coordinator
Aquatic Assistant
Aquatic Assistant
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Aquatic Coordinator
Aquatic Assistant
Aquatic Assistant
Aquatic Assistant Children’s & Education
Coordinator
Arts Enrichment Coordinator ER Pre-School Director WR Pre-School Director Department Assistant
Children’s and Tumbling
Instructors
(and All Education Class
Contractors)
Dance, Cooking, Pottery, Art,
Music and Drama Instructors
Pre-School Teachers
Pre-School Aides
Pre-School Teachers
Pre-School Aides
SR Day Camp
Year Round
Summer – SR, ER & WR Day
Camps
Aquatic Swim Lesson
Coordinator
Coached Aquatic
Coordinator
Assistant Aquatic
Program Coordinator
Therapeutic Recreation
Coordinator
Sports Team Leader
Fitness Specialist
Tennis Specialist
Tennis Team Leader
Sports Specialist
Executive
Administrator
Human Resources
Director
Administrative Receptionist
Administrative Courier
Assessment Administrator
Database Administrator/
Accounting Specialist
Accounts Payable
Accounting Assistant
Human Resources
Generalist
Payroll Specialist
Human Resources
Assistant
Marketing & Special
Projects Coordinator
Community Events
Coordinator
Community Events
Coordinator
Community Events
Coordinator
Web Publication
Coordinator
Guest Services report to on duty Assistant Facility Supervisor
Membership Services report to on duty Assistant Facility Supervisor
Janitorial report to on duty Assistant Facility Supervisor
Lifeguards report to on duty Aquatic Assistant
Updated 3/13/2015
ER Maintenance Staff
ER Maintenance Staff
NR Maintenance Staff
SR Maintenance Staff
WR Maintenance Staff
Fitness Coordinator
Backcountry Wilderness
Area Coordinator
Property Manager
Property Manager
Property Manager
Property Manager Clerical
Assistant
Property Manager Clerical
Assistant
Community Relations
Director
Production Assistant
Backcountry Wilderness
Area Coordinator
Assistant Operations
Director
Commercial Coordinator
Residential Coordinator
Head Pro
Accounting Assistant
Backcountry Wilderness
Area Coordinator
HRCSF
HRCAA
27. Mission
To provide visitors with unprecedented
opportunities to enjoy nature near where
they live, while protecting and
conserving natural, cultural,
archeological, and historical resources
for the enjoyment of future generations.
36. Budgets
• Budget Message and Assumptions
• Operating Budgets
• Administrative
• Backcountry
• Recreation
• Capital & Reserve Budgets
• 5 Year Capital Improvement Plan
• Reserve Study
• Fund Balance Projections by Fund
41. Employee Resources as of
6/7/2016
• 889 Employees
• Around 100 Summer Seasonal
Staff hired each year
• 71% of HRCA Employees Live
in Highlands Ranch
• Employee generations:
• Silent Generation – 28
• Boomers – 144
• Gen Xer’s – 145
• Millennials – 308
• Generation Z - 264
42. Areas of Responsibility
• Payroll
• Employment
• Compensation
• Benefits
• Employee Relations
• Records
• Compliance
• Organizational Development
• Workers Compensation
43. Highlands Ranch Community
Scholarship Fund
• Designated 501(c) 3 in 2003
• Funded by donations, corporate sponsorships & fund raising events
• Quarter of a million dollars awarded to date
• $1,500 scholarships to 20 students for 2016
46. Community Relations
• Media Relations
• Newsletter, Activity Guide & Web Site
• Communication to Members through e-Me
Email Blast and Volunteers through
Volunteer Updates
• Community Partners/Sponsors
• Community Events
• Cultural Affairs Association
• Local Biz Directory
47. • General Manager and Community Relations Director are
authorized to speak on behalf of the HRCA
• Weekly correspondence with
-Highlands Ranch Herald
-Highlands Ranch YourHub
• Program and event media releases and advisories
• Annual clipping file of all media stories
Media Relations
48. Publications - Communications
• HRCA News monthly newsletter
• 304,625 mailed plus 54,620 emailed
• Activity Guide – 3 times per year
• 77,943 mailed plus 11,583 emailed
• Web Site: HRCAonline.org
• 47,248 weekly views
• E-me: Meanwhile Back @ the Ranch
• Email blast to 34,317
• Volunteer Update – Delegate, BOD, and Committee Info
• Email blast to 131 volunteers
• Annual Community Calendar
• Annual Report
• HRCA Overview
• New Member Packet
• Social Media – Facebook – 8,043 followers
Twitter – 1,513 followers
Instagram – 341 followers
• “Local Biz Directory” Highlands Ranch online directory
• Welcome Booklet – Info given to new residents
• Web calendar of events & programs
• Special Program Marketing Mailings – Camps
• Event/Weather Line: 303-471-8888
49. Community Partners
CURRENT PARTNERS
• Alphagraphics
• Allied Exteriors
• Arma Dei Academy
• Cherry Hills Community
Church
• Children’s Hospital
• Coldwell Banker
• Comcast/Xfinity
• Culligan Water
• Davidsons Liquors
• Elements Massage
• Groove Automotive
• HindmanSanchez
• Littleton Adventist Hospital
• M4 Roofing & Gutters
• Metro District
• Nicolo’s Pizza
• Redstone Dental & Orthodontics
• SunPower by Photon Brothers
• Pro Disposal
• Salsa Brava/Urban Egg
• Schomp Automotive
• Shea Homes
• Sky Ridge Medical Center
• Symmetrix Solutions
• Tattered Cover Book Store
• Valor Christian High School
• Whole Foods
• Wind Crest
Annual Sponsor Benefits:
• Marketing in the facilities
• Advertising in the Activity Guide
• Logo recognition on flyers,
Newsletter and Activity Guide
• Participation in Events
• $136,000 Sponsorship Revenue
50. Community Events
Ranch Hand Volunteers
68 volunteers
 Incentive Program
 Assisting with events
 One-on-one Training
and orientation
510.5 Total Volunteer Hours
Over 92,141 Attendees at
HRCA Events
• Beverage Tastings
• Taste of Highlands Ranch
• Easter Egg Hunt
• Beer Festival
• Farmers’, Street, & Winter Markets
• 4th of July Parade & Celebration
• Trick-or-Treat Street
• Hometown Holiday
• Recycling events
• Doggie Splash
• Touch-a-Truck
• Father/Daughter Sweetheart Ball
• Home Improvement Expo
• Craft and Gift Shows
• Paranormal Party
• Film in the Park
• And more!
51. 195 Volunteer Hours to Service Programs
Cultural Affairs
Association
The Highlands Ranch Cultural Affairs Association (CAA) is a 501(C)3
organization, formed in 2001, to address the need for a cultural foundation
in the rapidly growing community of Highlands Ranch. The CAA provides a
central organization from which educational, artistic, musical, theatrical, and
dance events are provided to the residents of Highlands Ranch and
surrounding communities.
• $245,850 budget for 2015
• SCFD Funding Grant
• $102,000 budget for 2015/2016
Over 44 Cultural Programs = 58,031 attendees
Winter Cultural Series Highlands Ranch Days
Hooked on Fishing Ladies’ Fishing on the Fly
Summer Concert Series Curtain Call at the Mansion
Jazz at the Mansion Summer’s Sunset Concert
Oktoberfest Culture on the Green Series
Chinese New Year Showtime at Southridge Series
Classic Car Show Classical Music Series
July 4th Concerts Entertainment for Princess Tea Parties,
Senior Club Entertainment Hometown Holiday, and Taste
Encore Choral Taste of Highlands Ranch
Big Band Dance Night
52. Civic Green Park Town Center South
Town Center North
Eastridge Southridge
Douglas County Library-
Highlands Ranch Branch
Of These We Are Made
Justin Deister
Hard Right Turn: Sparrow
Robert Porreca
The Winner
Fermin Fleites
Sassy
Bob Heintzelman
Eventide Rhythm
Joan Benefiel
Flutter-by
Janene DiRico-Cable
Touching Sound
Maureen Hearty
Since 2008
53. Acquisitions through Art Encounters
Enchantment 2009
Tigris 2013
Baby Bear 2015
Molly, Dieter and Suzy 2015
55. Common Features
- Indoor/Outdoor Pools (19 bodies of water)
- Running Tracks
- Gyms
- Fitness/Dance Studios
- Exercise Machines (300+)
- Weights
Facilities
56. Recreation Center at
Northridge
62,685 Sq. Ft.
• Special Features
• Tennis Pavilion
• Racquetball Courts
• Gym
• Saunas
• Major Programs
• Tennis / Racquetball
• Aerobics
• Competitive Swimming - Swim Meets
57. Recreation Center at
Southridge
72,000 Sq. Ft.
Special Features
• Auditorium
• Commercial Kitchen
• Senior Lounge
• Pottery Studio
• Pools – Kid’s Play Area
• Current Channel – Log Walk
• Fitness Pool
Major Programs
• Volleyball - Martial Arts - Theater - Pottery - Art - Cooking
58. Recreation Center at
Eastridge
85,000 Sq. Ft.
Special Features
• Children’s (Frog) Pool
• Indoor Outdoor Water Slides
• Steam Room
• Climbing Wall
• Sand Volleyball Courts - Outdoor
Major Programs
• Swim Lessons – Basketball - Dance
• Children’s Programs – Pre-School – Day Camp
59. Recreation Center at
Westridge
72,000 Sq. Ft.
Special Features
• Indoor Synthetic Turf
• Spin Cycle Studio
• Batting Cages
• Pitching Structure
• Outdoor Children’s (Whale) Pool
Major Programs
• Soccer – Lacrosse - Flag Football
• Spin Cycling Classes
• Children’s Programs - Pre-School
66. Community Improvement Services
• The Department Has Four (4) Areas of Emphasis:
- Architectural Residential: Residential Improvement
Review
- Commercial: Commercial Improvement and Signage
Review
- Compliance: Covenant Guideline Enforcement in
Both Commercial and Residential Settings
-Legal: As mandated per the Community Declaration
67. Noncompliance Flowchart
RE-INSPECTION – NOTICE OF
COMPLIANT TO THE
TRIBUNAL
RE-INSPECTION TRIBUNAL
DECISION
1ST STANDARD
NONCOMPLIANCE LETTER
AFTER INSPECTION
RE-INSPECTION – 2ND
STANDARD NONCOMPLIANCE
LETTER
68. Protocol
• Complaint calls from members = 60%
Staff initiated action = 40%
• All complaints verified by staff prior to action
• 2,500 letters per month in summer
1,200 letters per month in winter
• Board/Delegate Members should refrain from discussing all
compliance issues with staff or members as they may be
brought before the Tribunal or Court for a decision at a later
date
69. • Architectural Committee- Review of residential
improvements, Design Guideline Revisions
• Design Review Committee - Review of Commercial
Development, Zoning, Development Guide Revisions
• Commercial Review Committee - Review signage
and minor amendments to SIP
• Tribunal – Hearing Process
Committees
70. Thank You for Serving the
Community as District
Delegate!!
Questions???