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Basics of Social Media
    Introduction to Facebook

              Tong Hsien-Hui
Director, Corporate Affairs and New Media
Agenda

•   What is Online Social Media?
•   What is Facebook?
•   Facebook – Build your Presence
•   Facebook – Socializing
•   Facebook – Building Communities
•   Etiquette and Suggestions
What is Online Social Media?

• Online community of people, companies, pets
  and/or anything
• Discover, Read, Distribute (News, Information and
  Content)
• Community bonds based on
   – Shared Social Experience
   – Shared interests or activities
   – Reflection of real world network
• Consumer Generated Media (CGM) vs Industrial or
  Traditional Media
What is Online Social Media?




                 Chart Source: Businessweek June 11 2007
What is Online Social Media?




                 Chart Source: Forrester Research Dec 2008
What is Facebook?
What is Facebook?

• The largest Online Social Media Platform (200 Million users)
• Founded by Mark Zuckerberg, another Harvard Dropout
• Allows users to interact by linking up with friends and
  exchanging news, images, links, videos, etc…
• Allows the creation and management of groups and fan pages
• Integrated with blogging and microblog sites (like Twitter)
• Customized privacy settings
• Available in more than 70 languages
• Platform for simple MMPORG (Massively MultiPlayer Online
  Role-playing Games) like Pet Society and Mafia Wars
Who is Facebook?
                           Mark Zuckerberg



 Dustin                             Chris
 Moskovitz                          Hughes




                      2003 - 2005

                                       www.facebook.com
www.thefacebook.com    $200,000
Facebook – Build Your Presence

•   Signing Up
•   Fill in Profile Information
•   Find Friends
•   Group Friends
•   Set Privacy Limits
Know Thy Cursor

    Pointers – No Function


    Hand – Clickable Link

    Text – Add Text
http://www.facebook.com




                          Sign up with just an
                             email account
                          That’s all we need to
                           sign up. BUT you
                          need to be above 13
                              years of age
You need to confirm      Using an Audio
you are a real human        playback
being! Either visually
      or……….
Write only
what you want
 others to see
Edit your Profile
                                                             And Add New
                                                               Functions




                      The Famous Facebook Wall.
 Upload Photo or
                      Update your thoughts, links
   Edit Profile.
                       to share, photos, videos,
Also to add a short
                                 etc…
   blurb about
      yourself


                               Links to your photo album,
                                  videos, groups, etc…
Choosing a Profile Picture

                          HOPELESSLY
                          MISGUIDED

BETTER




                                       WORSE




         GOOD
                           BAD
No friends yet, so
                   this column is all
                    advertisements




Now to find your
   friends!
You can search your email
account for friends already on
   Facebook (Gmail, Yahoo,
          Hotmail)




           You can look at who
           Facebook suggests to
          you as possible friends




           Or find them by name,
            email, association,
                    etc…
Change Search Criteria


1. Click on Add as Friend
2. Box with pops up
   confirming you want to
   add him/her
3. Click on Add a personal
   message
4. Box expands to allow you
   to type a message
5. Click Send Request
6. Type Text in Box for the
   Security Check

You now need to wait for
him/her to confirm you as a
friend.
You will be notified by email
once he/she has confirmed
you as a friend.
You are here now at HOME


                                                   For new members, Facebook
                                                      keeps this box up here


                                Your Personal
                                Status Update
                                                               These are
                                                               suggested
                                                                friends


 Relates to Friends’
Activities, Not Yours
                         This is news on
                            what your
                        Friends are doing                        This indicates you
                                                                     have a new
                                                                 notification. You
                                                                 will be notified if
                                                                     there is any
                                                                  important news
                                                                   relating to you
You are here now at PROFILE


                                                      These Tabs relate to Your stuff




                  List of changes made to your personal
                  profile on Facebook such as change in
                  info, change of status, provide a link,
                            post pictures, etc….

List of Friends
You are here now at PROFILE




Customize what news is posted on your wall as
well as what news is posted to your friends wall
You are here now at INBOX




Facebook’s internal email system.
Only to other Facebook members




                                    Facebook’s internal messaging
                                    system. You can only message
                                          with your friends
You are here now at FRIENDS


                                    Group your friends in logical or
                                         relational clusters


                                              Friends who have not accepted
                                              your request are also shown as
                                                        Pending




The name of Lists you create will
         appear here
Put in a Name for the List




    1.   Click to select
         members of list
         from Friends
    2.   Make sure you Click
         Create List at the
         bottom of the box
         to confirm
You can add any of your
    friends to a list you
          created
Allows you to make changes to
        your account
You are here now at SETTINGS




                               You can decide which actions are
                                 emailed to you by Facebook
Facebook – Socializing

•   Update Status
•   Sharing Links, Photos, Video
•   Writing on Walls
•   What Friends are Doing and Commenting
You are here now at HOME




                                         Your Friend has Posted a Remark
                                             and uploaded a Picture


All Friends
                                          You can choose to interact by
                                          making a Comment, Liking the
                                                post or Sharing it
You are here now at HOME




                                      Stuff your friends are
                                              doing


Just the
 Group
This community moves
 and reacts very fast!
You are here now at PROFILE
You are still in your own
  Facebook Account




        But you can view all
        your friend’s profile,
      information, wall feeds,
       etc….. Unless they set
       privacy limits on what
            you can see.
Facebook – Building Communities
• Facebook Pages                          • Facebook Groups
   – Similar to Personal Info                – Similar to Personal Info
   – Can generate events                     – Can generate events
   – Can link photos, videos, web links      – Can link photos, videos, web links
   – Mini-Feed                               – Mini-Feed
   – Indexed on Google                       – Indexed on Google
   – Unlimited number of “Fans”              – Unlimited number of “Fans”
   – Unlimited number of Updates to          – Unlimited number of Updates to
     fans                                      fans
   – Cannot invite friends                   – Cannot invite friends
   – Does not show in feed                   – Does not show in feed
To create a new page,
           click on Pages




 Click on Facebook Ads
and Pages to get to this
          page
The Name used in the
  Electronic Signature
must match the account
         name
6       1.
                2.
                     Fill in basic information
                     Upload a picture
    2           3.   Add other Admins
                4.   Write something about
                     the Page
                5.   Share it by posting it on
    3                your profile
                6.   Add pictures or video
    4                or discussion tab
            1   7.   Add events


    7


5
To create a new Group




Groups your friends     Groups you belong to,
  recently joined       and recently updated




      Click on Groups
Once you save, if you
 publish, it goes to your
  wall and your friends
    are notified too




     One major difference is the
        ability to choose access
              to the group.
Etiquette and Suggestions

• Be aware that your Facebook community is a
  real community
• Don’t create fake pages to get back at
  someone
• Know the difference between the Wall and a
  Message!
• Rejecting a friend request from someone you
  do not know or may not know is NOT rude.
Etiquette and Suggestions

• Make sure your privacy settings are correct.
  Set up a limited profile to the public.
• Don’t tag others in your pictures…it may not
  be appreciated
• Manage the email notifications you get
• Be careful what you post…it doesn’t get
  removed just because you have
• Limit the number of intrusive applications you
  subscribe to
Q&A

  hsienhui@nuss.org.sg
ahmadikram@nuss.org.sg

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Facebook Talk 4th July (V1)

  • 1. Basics of Social Media Introduction to Facebook Tong Hsien-Hui Director, Corporate Affairs and New Media
  • 2. Agenda • What is Online Social Media? • What is Facebook? • Facebook – Build your Presence • Facebook – Socializing • Facebook – Building Communities • Etiquette and Suggestions
  • 3. What is Online Social Media? • Online community of people, companies, pets and/or anything • Discover, Read, Distribute (News, Information and Content) • Community bonds based on – Shared Social Experience – Shared interests or activities – Reflection of real world network • Consumer Generated Media (CGM) vs Industrial or Traditional Media
  • 4. What is Online Social Media? Chart Source: Businessweek June 11 2007
  • 5. What is Online Social Media? Chart Source: Forrester Research Dec 2008
  • 7. What is Facebook? • The largest Online Social Media Platform (200 Million users) • Founded by Mark Zuckerberg, another Harvard Dropout • Allows users to interact by linking up with friends and exchanging news, images, links, videos, etc… • Allows the creation and management of groups and fan pages • Integrated with blogging and microblog sites (like Twitter) • Customized privacy settings • Available in more than 70 languages • Platform for simple MMPORG (Massively MultiPlayer Online Role-playing Games) like Pet Society and Mafia Wars
  • 8. Who is Facebook? Mark Zuckerberg Dustin Chris Moskovitz Hughes 2003 - 2005 www.facebook.com www.thefacebook.com $200,000
  • 9. Facebook – Build Your Presence • Signing Up • Fill in Profile Information • Find Friends • Group Friends • Set Privacy Limits
  • 10. Know Thy Cursor Pointers – No Function Hand – Clickable Link Text – Add Text
  • 11. http://www.facebook.com Sign up with just an email account That’s all we need to sign up. BUT you need to be above 13 years of age
  • 12. You need to confirm Using an Audio you are a real human playback being! Either visually or……….
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19. Write only what you want others to see
  • 20. Edit your Profile And Add New Functions The Famous Facebook Wall. Upload Photo or Update your thoughts, links Edit Profile. to share, photos, videos, Also to add a short etc… blurb about yourself Links to your photo album, videos, groups, etc…
  • 21. Choosing a Profile Picture HOPELESSLY MISGUIDED BETTER WORSE GOOD BAD
  • 22. No friends yet, so this column is all advertisements Now to find your friends!
  • 23. You can search your email account for friends already on Facebook (Gmail, Yahoo, Hotmail) You can look at who Facebook suggests to you as possible friends Or find them by name, email, association, etc…
  • 24. Change Search Criteria 1. Click on Add as Friend 2. Box with pops up confirming you want to add him/her 3. Click on Add a personal message 4. Box expands to allow you to type a message 5. Click Send Request 6. Type Text in Box for the Security Check You now need to wait for him/her to confirm you as a friend. You will be notified by email once he/she has confirmed you as a friend.
  • 25.
  • 26. You are here now at HOME For new members, Facebook keeps this box up here Your Personal Status Update These are suggested friends Relates to Friends’ Activities, Not Yours This is news on what your Friends are doing This indicates you have a new notification. You will be notified if there is any important news relating to you
  • 27. You are here now at PROFILE These Tabs relate to Your stuff List of changes made to your personal profile on Facebook such as change in info, change of status, provide a link, post pictures, etc…. List of Friends
  • 28. You are here now at PROFILE Customize what news is posted on your wall as well as what news is posted to your friends wall
  • 29. You are here now at INBOX Facebook’s internal email system. Only to other Facebook members Facebook’s internal messaging system. You can only message with your friends
  • 30. You are here now at FRIENDS Group your friends in logical or relational clusters Friends who have not accepted your request are also shown as Pending The name of Lists you create will appear here
  • 31. Put in a Name for the List 1. Click to select members of list from Friends 2. Make sure you Click Create List at the bottom of the box to confirm
  • 32. You can add any of your friends to a list you created
  • 33. Allows you to make changes to your account
  • 34. You are here now at SETTINGS You can decide which actions are emailed to you by Facebook
  • 35.
  • 36.
  • 37. Facebook – Socializing • Update Status • Sharing Links, Photos, Video • Writing on Walls • What Friends are Doing and Commenting
  • 38. You are here now at HOME Your Friend has Posted a Remark and uploaded a Picture All Friends You can choose to interact by making a Comment, Liking the post or Sharing it
  • 39. You are here now at HOME Stuff your friends are doing Just the Group
  • 40.
  • 41.
  • 42. This community moves and reacts very fast!
  • 43. You are here now at PROFILE
  • 44.
  • 45.
  • 46. You are still in your own Facebook Account But you can view all your friend’s profile, information, wall feeds, etc….. Unless they set privacy limits on what you can see.
  • 47. Facebook – Building Communities • Facebook Pages • Facebook Groups – Similar to Personal Info – Similar to Personal Info – Can generate events – Can generate events – Can link photos, videos, web links – Can link photos, videos, web links – Mini-Feed – Mini-Feed – Indexed on Google – Indexed on Google – Unlimited number of “Fans” – Unlimited number of “Fans” – Unlimited number of Updates to – Unlimited number of Updates to fans fans – Cannot invite friends – Cannot invite friends – Does not show in feed – Does not show in feed
  • 48. To create a new page, click on Pages Click on Facebook Ads and Pages to get to this page
  • 49. The Name used in the Electronic Signature must match the account name
  • 50. 6 1. 2. Fill in basic information Upload a picture 2 3. Add other Admins 4. Write something about the Page 5. Share it by posting it on 3 your profile 6. Add pictures or video 4 or discussion tab 1 7. Add events 7 5
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  • 54. To create a new Group Groups your friends Groups you belong to, recently joined and recently updated Click on Groups
  • 55.
  • 56. Once you save, if you publish, it goes to your wall and your friends are notified too One major difference is the ability to choose access to the group.
  • 57.
  • 58. Etiquette and Suggestions • Be aware that your Facebook community is a real community • Don’t create fake pages to get back at someone • Know the difference between the Wall and a Message! • Rejecting a friend request from someone you do not know or may not know is NOT rude.
  • 59. Etiquette and Suggestions • Make sure your privacy settings are correct. Set up a limited profile to the public. • Don’t tag others in your pictures…it may not be appreciated • Manage the email notifications you get • Be careful what you post…it doesn’t get removed just because you have • Limit the number of intrusive applications you subscribe to