Webhelp’s Customer Experience Lab has gathered innovative solutions & star-ups to reinvent Customer Experience, during VIVA TECHNOLOGY 2016 Conference in Paris (http://www.vivatechnologyparis.com). Webhelp has been working in partnership with the HUB Institute (http://www.hubinstitute.com), one of the leading think tank in digital transformation.

1. DAY 1

2. P R E S E N TAT I O N

3. The new international event gathers 5,000 startups with the aim to develop
Partnerships with major corporations, investors and partners.
To be at Viva Technology Paris is being at the heart of an international event
dedicated to innovation.
Four spaces : Hack, Imagine, Experience, Connect
Viva Technology’s unique mission is to bring the world’s most innovative
startups together with the major global players in digital transformation. During
three days from June 30th, an expected 30,000 entrepreneurs, corporate
executives, venture capitalists and other investors will join us.
The goal: to provide an interactive platform for collaboration and discussions
around the impact that new technologies have on both businesses and
societies.
40 000 m2
30 000
Attendees
20 Wolrd
Leaders
5 000 Startups
100
Top VCs
200 Celebreties

4. W E B H E L P

5. • Webhelp is a global business process outsourcer (BPO), specialized in customer experience, payment
management, sales and marketing services across voice, social and digital channels.
• From 26 countries with a 30,000-strong team, Webhelp collaborates with some of the world’s most
progressive brands including Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute,
Michael Kors and Valentino.
• Headquartered in Paris, France, the company has grown its revenues by 250% in the past 4 years by
delivering a transformational outsourcing proposition that addresses the challenges of an omni-channel
world.

6. Webhelp’s Customer Experience Lab enforce innovative processes
that propose creative solutions to transform customer experience
• Customer Experience’s programs
• Multi-skills teams (technology, data analytics) dedicated to
operations
• Test ideas, validate processes and operate deployment in
customer relationship centers
80 m2
180 m2
190 m2
50 m2
#THE OPPORTUNITY
• Join other winning startups in the Webhelp “Customer
Experience” Lab
• Work with Webhelp’s Global R&D Team to develop and
test your product
• Get to an exclusive event with Webhelp’s Founders and
representatives from our major investors KKR
• Make joint proposals for your product through Webhelp to
organisations selected from our client-base
JOIN WEBHELP
“CUSTOMER
EXPERIENCE” LAB
6 CHALLENGES
PRESENCE ON
WEBHELP BOOTH

8. T H E C O N C E P T

9. T H E V O I C E
A
CONCEPT
based on

11. How? Under pressure
The startups will pitch in front of a jury. The Jury members will have their backs turned
to look to the opposite side of the speaker one’s.
Two options :
1. After 1 min pitch, the startup have not convinced the jury, the members buzz
> End of the game
2. The startups are convincing, the pitch go on during one more minute.
> Ready For Growth?

12. MATTHIEU BOUIN
Head of Strategy
& New Lines of Business
SEAMLESS OMNI-CHANNEL CUSTOMER EXPERIENCES# CHALLENGE 1
We know that the recent move to Smart Mobile Devices has transformed the
way organisations have to handle their Customer Experiences.
Customers will now be in multiple channels simultaneously, e.g. looking at a
product in-store while checking prices on-line, looking on websites, reading
reviews and talking to their friends on Social Media.
Dave Pattman, Director Global R&D at Webhelp said “As a leading provider
of Customer Experience Solutions Webhelp is working with clients on a daily
basis to select the right technologies to enable seamless Omni-channel
experiences. It is covering all aspects of self-service, assisted self-service and
full-service interaction”
Webhelp members are keen to hear start-ups that either have a full Omni-
channel platform solution or that have chosen to specialize in a specific
channel or interaction type and can integrate easily and cost-effectively
with other technologies to support seamless customer experiences.
#Funnel #Touchpoints

14. SEAMLESS OMNI-CHANNEL CUSTOMER EXPERIENCES
CANDIDATE
STARTUPS
Miituu is an innovative video
system that enables
organisations to record,
manage and share digital
stories via their own private
video channel.
Leading brands use Dimelo
software to power online
communities, harness social
conversations, and
effectively deliver social
customer service.
SlimPay enables online
merchants to strengthen the
relationship with their
consumers by providing a
simpler, easy-to-use and a
safe buying experience at
lower operating cost.
« Bringing people together »
« Powering digital
customer engagement »
« Payment for subscription
done right »

15. SEAMLESS OMNI-CHANNEL CUSTOMER EXPERIENCES
CANDIDATE
STARTUPS
DialOnce transforms a voice call
into a digital experience whether
than clicking on buttons on a
mobile device or App button
Best phone support software for
your business. No deskphone. No
hardware. Only easy-to-use apps.
They allow instantly access to
phone numbers in 40 countries.
Vizolution makes your contact
centre as effective as a face to face
meeting. First they digitize
telephony to provide all the benefits
of a face to face meeting. They
also allow to send/receive
documents electronic signatures to
remove breaks from journey.
« Digitalize your Customer Care Calls » « The easiest way for business to
handle phone calls»
« Helping companies re-imagine the future
and drive growth with innovative business
models and technology »

16. SEAMLESS OMNI-CHANNEL CUSTOMER EXPERIENCES
CANDIDATE
STARTUPS
SightCall is a global cloud
software company that provides
business the ability to see what
their customers see via their
smartphone. It offers users an
expert interface to see in remote
and a mobile app to show the
damage.
VideoDesk is humanizing online
sales and assistance with its in-
person engagement solutions.
Adopted by leading brands
across the globe, VideoDesk
consistently demonstrates 2-3x
improvement of conversion
rates.
Salesupply is a global e-
business services company that
enables eRetailers to achieve
profitable international growth
quickly and effectively.
Azendoo is the work
collaboration application
dedicated to marketing teams.
Azandoo is about the future of
collaborative teamwork, and
have the aim to help small or
large marketing groups of
people to get things done,
together.
« Help Customers by seeing
what they see »
« The leading in-person
engagement platform »
« We remove barriers of t
he cross-border »
« Team work, simplified »

17. SEAMLESS OMNI-CHANNEL CUSTOMER EXPERIENCES
CANDIDATE
STARTUPS
Gwapit is the easiest way to
manage your day. It
automatically rank by priority the
flow coming from all your apps,
emails & phones.
CrankWheel enables you to add
a visual presentation to your
phone call in 10 seconds flat.
Any browser, any device, works
every time. CrankWheel makes
screen sharing as easy as
making a phone call.
Visiotalent is a leader of
innovation in Human
Resources. Visiotalent offers to
recruiters videos interviews
solutions (live and delayed) in
SaaS (Software as a Service) to
help them find the best talent.
Limonetik is a key player in
FINTECH, particularly in the
global online payment space,
providing international digital
payment methods (PM’s) and
marketplace payment solutions.
« Energize payments in
connecting the world »« Create, Network & Growth » « Smile, you’re recruiting »« Manage your day »

18. SEAMLESS OMNI-CHANNEL CUSTOMER EXPERIENCES
CANDIDATE
STARTUPS
Instaply is entirely dedicated to
providing your customers with a
low-effort, asynchronous,
customer service experience, that
occurs entirely via text message.
Smart Tribune develops
customer relationship tools
for companies oriented
towards the future : consulting,
tools and support.
An app to vote and have the
results instantaneously. They
offer a way to act in our real
live.
« Satisfaction generator »« Reimagine the way we connect » « Giving your opinion has never
been that easy »

19. SEAMLESS OMNI-CHANNEL CUSTOMER EXPERIENCES
CANDIDATE
STARTUPS
Hootsuite is a social relationship
platform for businesses and
organizations to collaboratively
execute campaigns across social
networks such as Twitter, Facebook,
LinkedIn and Google+ Pages from
one secure, web-based dashboard.
Awabot fully develops Robots-
Human Being relationship in order to
answer current societal problematics
in terms of business, quality of life
and virtual presence from a
distance.

20. GAGNANT
CHALLENGE #1

21. CHLOÉ DE MONTSERRAT
Business Development Director
Webhelp Digital
& Marketing Services
# CHALLENGE 2
The way in which organisations attract and sell to customers is being
transformed by technology and disruptive business models. How can
organisations successfully manage the transition from traditional advertising,
direct marketing and sales models to a new world where social media,
platforms and technology exert a greater influence over the consumer decision
making process?
Dave Pattman, Director Global R&D at Webhelp says “Webhelp is working with
its clients to find ways to sell to existing and prospective customers in a
relevant, timely and acceptable way through Social Channels. Done well we
know that this can generate revenue and customer satisfaction. Done poorly it
could damage the brand and drive customers away”
Webhelp is interested in hearing from startups that are working on
technologies and business models that could help organisations to cost-
effectively acquire quality social leads and convert these into valuable
customer relationships.
#Funnel #Touchpoints
SOCIAL SELLING

23. SOCIAL SELLING
CANDIDATE
STARTUPS
Insiteo is specialized in location solutions
based on technologies compatible with
mobile phones currently on the market.
The Insiteo solution is especially effective
for complex indoor sites that serve large
audiences and where the absence of
reliable location information generates
costs, creates stress and impacts safety.
Falcon.IO offers a unified SaaS
platform for social media listening,
engaging, publishing and managing
customer data. We enable our clients
to explore the full potential of digital
marketing by managing multiple
customer touchpoints from one
platform.
Alcméon is a first line solution for
social media engagement for
brands. Alcméon does CRM,
Social Marketing and Social
Listening to convince people who
talk about your brand to
eventually buy your brand.
« Welcome Inside » « A new approach to customer
experience Management »
« Augmented Social Customer Care Tool »

24. GAGNANT
CHALLENGE #2

25. MATHIEU JOUGLA
Director R&D Solution Design
UBERISATION - IS CUSTOMER SERVICE NEXT?# CHALLENGE 3
Traditional ideas about the nature of customer service advisors are being
disrupted by new models such as crowd sourcing, peer to peer forums and
social content sharing. How could these models be adopted safely by
organisations to help them reduce cost and improve experiences?
Dave Pattman, Director Global R&D at Webhelp says “Companies such as
Uber challenge traditional models of employment and service delivery.
Applying this thinking to the Contact Centre could increase flexibility,
access to expertise as well as experience for both agents and customers”
Webhelp is interested in hearing from start-ups that are working on
ideas for ‘non-traditional’ models for providing customer service. This
could include platform solutions for communities and forums, business
models for accessing self-employed experts and virtualised contact
centres
#Disruption #Services

26. UBERISATION - IS CUSTOMER SERVICE NEXT?
iAdvize is a conversational
commerce platform that enables
businesses to engage their
customers and prospects while
they’re online through one messaging
solution (chat, voice, video).
CANDIDATE
STARTUPS
Winner of its
challenge!« Anywhere, anytime »

27. Winner Challenge 3!

28. « The easiest way for business to
handle phone calls»
« Augmented Social Customer Care Tool » « Anywhere, anytime »
THE WEBHELP
WINNERS

29. DAY 1