Lovemore Gomera the Managing Director of Alexander Forbes in Zimbabwe presented at the Digital Insurance in Africa summit in Johannesburg

1. DIGITAL INSURANCE – CREATING A CONNECTED
FUTURE

2. AFRICA INSURANCE OUTLOOK – THE ROUTE TO
DIGITAL
1
2
Exploring
the
untapped
digital
opportunity
in
Africa
3
4
What’s
next
for
Africa’s
digital
and
mobile
revolu?on

3.
Africa
a@rac?ve
des?na?on
for
investments

4. Mega
Trends
Reshaping
The
Insurance
Industry
In
Africa
Source
Africa
Pulse
Report,
April
2014,
World
Bank

5. 05/05/2015
Lovemore
Gomera
Mega
Trends
Reshaping
The
Insurance
Industry
In
Africa
The internet of things could save
the honeybee from extinction

6. 05/05/2015
Lovemore
Gomera
Mega
Trends
Reshaping
The
Insurance
Industry
In
Africa
• Data Source: Informa
• Graphic: Afrographique

7. Mega
Trends
Reshaping
The
Insurance
Industry
In
Africa

8. 05/05/2015
Lovemore
Gomera
Power
Mega
Trends
Reshaping
The
Insurance
Industry
In
Africa

9. 05/05/2015
Lovemore
Gomera
Mega
Trends
Reshaping
The
Insurance
Industry
In
Africa

10. 05/05/2015
Lovemore
Gomera
Mega
Trends
Reshaping
The
Insurance
Industry
In
Africa

11. 05/05/2015
Lovemore
Gomera
Mega
Trends
Reshaping
The
Insurance
Industry
In
Africa

12.
Adop?ng
digital
thinking
to
transform
face-­‐to-­‐face
insurance

13. 05/05/2015
Lovemore
Gomera
Adop?ng
digital
thinking
to
transform
face-­‐to-­‐face
insurance

14.
Exploring
the
untapped
digital
opportunity
in
Africa

15. 05/05/2015
Lovemore
Gomera
q 6.7 billion mobile phone users today
8 billion by 2017
q 2.7 billion internet users today
3.3 billion by 2017
q 1.7 billion social media users today
2.5
billion
by
2017
q Mobile data traffic is expected to
grow by 11 times by 2018
q 85% caused by smartphones and
tablets
What’s
next
for
Africa’s
digital
and
mobile
revolu?on
Estimated
Crea?on
of
a
brand
new
market
that
cuts
across
borders
Approximately

16. 05/05/2015
Lovemore
Gomera
What’s
next
for
Africa’s
digital
and
mobile
revolu?on
■ Geographical, sectoral and regulatory boundaries will be less important
■ Predominance of global players with global reputation and
scale and local players with global alliances
■ Technology/Cost driven business models and service delivery infrastructures
■ Value and not transaction providers
■ To survive and succeed, insurers must go beyond digitizing current processes—
they must fundamentally change their business models to become customer-centric,
digital businesses that provide consumers with solutions, not just products

17. 05/05/2015
Lovemore
Gomera
What’s
next
for
Africa’s
digital
and
mobile
revolu?on

18. 05/05/2015
Lovemore
Gomera
What’s
next
for
Africa’s
digital
and
mobile
revolu?on

19. 05/05/2015
Lovemore
Gomera
What’s
next
for
Africa’s
digital
and
mobile
revolu?on

20. Strategy Cycle Execution Cycle
Africa
-­‐
What
Now?
:
Go
Digital
or
Die

21. 1
2
3
§ Transforming
Customer
Experience
v Customer
Understanding
v Top-­‐Line
Growth
v Customer
Touch
Points
Digital
transforma?on
-­‐
A
DNA
for
success

22. Africa
-­‐
What
Now?
:
Go
Digital
or
Die

23. QUESTIONS
?????,
COMMENTS
!!!......

24. 05/05/2015
Lovemore
Gomera
Africa insurance trends
Hugh
Terry,
Founder,
Digital
Insurer,
Singapore,
Asia
Acknowledgements
/
Resources
Dominique Netto
, Digital Media Strategis