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The Digital Innovation Award - bolttech
1.
C1 — Public The
Digital Insurer Insurtech Innovation Award 2021 Presented by bolttech
2.
2 © 2021
bolttech | Who we are A part of Pacific Century Group, bolttech launched in April 2020. Headquartered in Singapore and Hong Kong, we’re a global organisation operating across 14 markets. 7.7 million customers 1,400 employees 14 markets across 3 continents
3.
3 © 2021
bolttech | Introducing bolttech Introducing bolttech A leading insurtech exchange and digital native provider of innovative protection and insurance products Digital Insurance Device Protection Insurtech Exchange Fast product launch, innovation and reinsurance Core customer offering and access point to distribution Data driven | Technology-enabled operations | Digital native | Global platform Insurtech Exchange (SaaS & Digital Brokerage) Digital Insurance Our insurtech exchange enables partners to connect customers with digital insurance quickly and seamlessly, via both SaaS and digital brokerage. 4 million policies through the platform in 2020 US$4.6 billion premium in-force (Dec 2020) 150+ insurance product providers Our underwriting capability allows us to create innovative general insurance products to support an end-to-end digital customer experience. 2 million customers in Hong Kong and Thailand #1 customer experience (Hong Kong general insurance, Forrester) Device Protection Our next-generation AI-driven device protection business offers customers protection for their digital devices through repair, switch, trade-in, and technical support. 5.5 million customers 11 markets across 2 continents 36,000 point of sale We’re an insurtech unlike any other. As a digital native, we offer speed and agility with a portfolio of ideas and solutions that are as unique as they are powerful and proven.
4.
4 © 2021
bolttech | Transforming the way insurance is bought and sold At the heart of everything we do is our insurtech exchange. 4 million policies written in 2020 150+ insurance product providers US$4.6 billion in-force annualised premiums on our U.S. exchange as of December 2020 Established insurtech exchange businesses in the U.S., Thailand and Vietnam US$4.6 billion premium-in-force Now expanding into new markets with broker licenses in Europe, Hong Kong, and Taiwan 150+ insurance providers on the exchange including Progressive, USAA, Liberty Mutual, AIG, Chubb, Bangkok Insurance – and Rabbit LINE Pay who feature here as a case study We offer it as both Software-as-a-Service (SaaS) and a digital brokerage. This hyper-connected technology means we can bolt insurance onto pretty much anything. It also means that anyone with a brand and a customer base can sell insurance. Quickly, easily, seamlessly (even if you don’t normally sell insurance). Watch this video to see how our exchange works (password: bolttech!)
5.
5 © 2021
bolttech | Our technology-enabled ecosystem Insurance agents Telecommunications companies Banks & financial institutions Online travel agencies (Digital Brokerage) eCommerce & affinity partners platform End customers Distribution channels Product providers API integration API integration Technology ecosystem (Device Protection) Third party Third party Third party Third party Insurance company Insurance company Insurance company Insurance company Whether you’re a distribution partner or an insurance provider, the bolttech ecosystem creates more value, deepening relationships and unlocking new revenue streams.
6.
6 © 2021
bolttech | The bolttech difference Our insurtech exchange leverages three key strengths that we believe present an engaging point of difference: All our applications operate as micro services within IT containers. Like tech giants such as Google, this approach gives us a framework from which to design anything we want - from layout and content to typography and styling. Our solutions are also agnostic and modular - so we can create bespoke, white labelled products that can be fully customised for our partners. We live in the cloud Insurance is an old and often slow industry that’s synonymous with legacy technology. We’ve flipped that by ensuring we can seamlessly and rapidly integrate with our partners’ ecosystems. Our products (and tech) can be bolted on at any point in the insurance / protection value chain. Our hyper- connectivity is one of our biggest technology stack differentiators, and our speed is a major competitive advantage. We’re all about speed and scale We regularly conduct customer segmentation growth hacking. And we routinely use our data insights to design our products (and validate our strategy), ensuring sustainable, ongoing success. For example, we’ve now developed device protection products for low- income customer segments in developing markets – breaking down traditional business models - improving insurance access where ability to pay could be a barrier. We’re customer- focused
7.
7 © 2021
bolttech | Our insurtech exchange in action Good for our partners Our on-demand exchange empowers our partners to say yes to more of their customers more of the time. They can cross-sell insurance quickly, easily, and according to their own risk appetite. Good for customers We enable fast, easy access to insurance. Our data means customised journey flows with a choice of products (including COVID-19 cover). Good for the industry This is about offering insurance in new and alternative distribution channels, creating new habits and powerful impact for our industry. In 2020 we enabled LINE, Thailand’s super app, to offer over 10 insurance products from more than 20 insurance carriers via a single API integration – all of which took just three months. Currently used by over 47 million Thais, LINE focuses on bundling multiple B2C services into the app - including Rabbit LINE Pay, an e-wallet launched in 2018. In January 2020, we integrated our ecosystem of insurance products into Rabbit LINE Pay, creating an exclusive, co-branded partnership.
8.
8 © 2021
bolttech | Creating and integrating our own payment gateway Seamlessly and rapidly bolt insurance into our partners’ ecosystems What we did and how we did it Our business is designed as a cloud- first model. By using the very best SaaS, we can seamlessly bolt into the backend of our partners’ IT. Not only can we bootstrap insurance onto pretty much anything, we can do it at phenomenal speed, and scalability. The integration 1 The design 2 Highly-intuitive customer experience from onboarding to check-out Working with Rabbit LINE Pay, we created a highly-intuitive customer experience: All medical plans have self-declared underwriting meaning instant, easy cover Our average onboarding is 90 seconds Customer cover confirmed in the app with instant-send e-policy sent straight to customer Overcoming the challenges 3 Logistically, our main challenge was in integrating a new payment gateway. Our team of engineers got to work and enabled this in a matter of weeks.
9.
9 © 2021
bolttech | Putting the power of technology to work By bootstrapping our insurtech ecosystem into the ecosystem of one of Thailand’s biggest super apps with such huge success, we’ve clearly demonstrated that anyone can diversify their business model: non-insurers can sell insurance, and insurers can integrate products vertically elsewhere and in doing so, create their own new and alterative distribution channels. Video link to be provided Watch our case study video here: We offer everything our partners need While there are competitors in the marketplace, what makes us unique is the fact that we combine products as well as a software delivery service. Some competitors have an insurtech-powered platform; some have a range of insurance products. But none of them have both.
Editor's Notes
https://vimeo.com/534707888