Webinar:Along comes MLOps...the next big thing you'll want to know

1. ALONG COMES
MLOPS……THE NEXT
BIG THING YOU’LL
WANT TO KNOW

2. 2
Disclaimer
Presentations are intended for educational purposes only and do not replace independent
professional judgment. Statements of facts and opinions expressed are those of the
participants individually and, unless expressly stated otherwise, are neither the opinion nor
position of The Digital Insurer. The Digital Insurer do not endorse or approve, and assume
no responsibility for, the content, accuracy or completeness of the information presented.

3. 3
Working together to accelerate the digital transformation of insurance
Key Questions

4. 4
Today’s Panellists
Working together to accelerate the digital transformation of insurance

5. 5
Discussion Agenda
60
Minutes
Opening remarks
Research report with Max Ang, CELENT
Fireside chat with CELENT, Red Hat, Intel & HDFC Life
Wrap up
Working together to accelerate the digital transformation of insurance

6. 6
• How to participate:
If you have a question please type into the Q&A area
If you have a comment please type into the chat area
• Session format:
The moderator will use a combination of their own questions and those from the
audience
Working together to accelerate the digital transformation of insurance
How to participate

7. 7
Working together to accelerate the digital transformation of insurance
Opening Remarks
Simon Phipps
Founder, The Digital Insurer
Vincent Caldeira
Chief FSI Technologist,
Red Hat APAC

8. 8
Working together to accelerate the digital transformation of insurance
https://www.the-digital-insurer.com/tdi_pov_papers/tdi-techmap21/
TDI Tech map ‘21

9. 9
Working together to accelerate the digital transformation of insurance
Research Report
Max Ang
Insurance Analyst,
CELENT, a division of OliverWyman

10. 10

11. 11

12. 12

13. 13

14. 14

15. 15

16. 16

17. 17

18. 18

19. 19

20. 20

21. 21

22. 22

23. 23

24. 24

25. 25

26. 26

27. 27

28. 28

29. 29

30. A division of Oliver Wyman

31. 31
Discussion Agenda
Working together to accelerate the digital transformation of insurance
Opening remarks
Research report with Max Ang, CELENT
Fireside chat with CELENT, Red Hat, Intel & HDFC Life
Wrap up

32. 32
Poll
Q. Where do you think most insurers are on their MLOPs
journey?
Response options
a) Established
b) Moving to mainstream
c) Early days

33. 33
Time to talk
Working together to accelerate the digital transformation of insurance

34. 34
Panel Discussion
Working together to accelerate the digital transformation of insurance

35. 35
Working together to accelerate the digital transformation of insurance
The journey to winning TDI 2021 Insurer Innovation Award
Francis Rodrigues
Sr. Vice President of Innovation,
Business Insights and Data Labs,
HDFC Life

36. This is the sole and exclusive property of HDFC Life. September 12, 2021
The use of Vision AI at HDFC Life
Presented by Francis Rodrigues,
Senior Vice President, Innovation, Data Labs and Business Insights , HDFC Life

37. The use of Vision AI for the Policy Purchase Journey
37
AgeTymer
Face Ageing to visualize
the need for insurance
FaceSense
Face Verification with
customers pic at PCVC*
PicReader
Document OCR for PAN,
Aadhar & Passport
Bodmeter
Helps to gauge customers
BMI from his image
SelfieQuote
Insurance buying with
the help of a selfie
Attractive for younger
customers who wish to
buy quick insurance or
older customers who
want to buy online but
find the process
intimidating
Insurance being
intangible, this makes
the customer visualize
the risk of old age and
hence serves as a
nudge in the sales
journey
Extracts customer
gender, age & BMI and
lets us know if they
are overweight. This
input is used to flag off
cases where medical is
required
Extracts information
from standard ID
proofs submitted by
the customer thereby
eliminating the
requirement manual
extraction
Compares customer selfie
to the image on the
document & gives
accuracy of the match.
Also matches the
customer credentials from
the ID documents to do a
KYC match at PCVC*
B
E
N
E
F
I
T
S
Policy Purchase Journey
* PCVC=Pre conversion verification check

38. The use of Vision AI for Policy Servicing, Risk Mitigation and Fraud Prevention
38
PicReader
Document Verification
at Claims & Payout
Signal processing
based Health Profiler
which shows the
customer Blood
Pressure and Heart
Rate through a 15 sec
video of his/her
fingertip by placing it
on the camera of the
smartphone
Face sense
authenticate the
customer who has
walked into a branch
for a policy payout
with the photographs
submitted at the time
of policy inception
Compares the
submitted
document/scans with
the original documents
submitted to validate
the customer/claimant
details
B
E
N
E
F
I
T
S
Policy Servicing, Risk Mitigation and Fraud Prevention
HealthProfiler
BP and Heart rate
detection
FaceSense
Customer Verification at
Branch Payout
FaceMed
Customer Verification at
Medical Checkup
Face Med of the
Customer visiting the
medical center for a
check to authenticate
themselves with their
photos to prevent
misrepresentation
AI Life Certificate
Life Certificate Issuance
for annuitants
Annuitant records a 10
sec video which is
authenticated against
the policy details and a
life certificate is issued
to the annuitant
without them visiting
the branch

39. Thank You

40. 40
Working together to accelerate the digital transformation of insurance
Panel Discussion

41. 41
Discussion Agenda
Working together to accelerate the digital transformation of insurance
Opening remarks
Research report with Max Ang, CELENT
Fireside chat with CELENT, Red Hat, Intel & HDFC Life
Wrap up

42. 42
Poll 2 – Further info?
Q. If you would like to hear more from any of today’s participants please indicate here:
Response options
a) Red Hat
b) Celent
c) Intel
d) HDFC Life
e) The Digital Insurer

43. 43
Poll
TDI Webinars – Now available on-demand
Working together to accelerate the digital transformation of insurance
https://www.the-digital-insurer.com/events/
Partnering for
success in a digital
world
L&D in a Digital
Age
Insights to Solutions
Digital Underwriting
Partnering for
success in a digital
world
Talking Insurance
Tech
Omni Advisor – The
Future of Agency

44. 44
Feedback please!
Three ways
▪ At end of webinar using survey
▪ When you receive the recording link
▪ To TDI individually

45. 45
Contact Details
TDI Academy – learning for the digital age
Simon Phipps simon.Phipps@the-digital-insurer.com
Vincent Caldeira vincent.caldeira@redhat.com
Max Ang MAng@celent.com
Francis Rodrigues frodrigues@hdfclife.com
Kanapathy Murugayah kanapathy.murugayah@intel.com

46. 46
ALONG COMES
MLOPS……THE NEXT
BIG THING YOU’LL
WANT TO KNOW
Thanks for your time!
(feedback please)