PK AU BACKOFFICE
Company Profile HTD 4
• Companies that are small and where the IT staff to non IT staff ratio is low.
• Good brands.
• Companies that are not going for outsourcing yet.
• HTD can offer all the IT domain services individually.
• HTD can package them as a group of one or two tailored services for the
company. When we see that a company is lacking in specific areas, we pitch only
a couple of the most urgently needed ones.
5Company Profile HTD
Issues & Opportunities
• Providing a complete IT development + operations team in one location. This
includes Project Mgmt, IT Support, HelpDesk, Development, Testing, Media
Design, BI / Analytics and solution architects.
• Are cheap even when compared to India.
• The necessary on shore staff will be available to address any issue during the
course of this long term relationship.
• Offer a proactive edge to companies with the state of the art consultancy
prevalent in only the top notch consulting firms like IBM, Teradata, Telenor etc.
The overall experience is professional, fun and enriching while taking away the
burdens of delivery and maintenance from the company. Thus they can be
focused on the actual problem and product.
• The virtual distance is reduced as a result of rapid collaboration on the internet
and also face to face interaction with key stake holders on timely basis..
• The company operates with a continuous delivery agile process. This is the need
of the hour for all companies.
• The cost of this IT staff is explained in different scenarios in the following slides:
6Company Profile HTD
Comparative Rates vs. Savings PK Vs. India
Staff Rates AUD Per/hr ( Own Setup)
8Company Profile HTD
• HTD – Hi Tech Div
• Hihomes.pk is leader in product Design-Build-Market and it will use industry
exposure and experience keeping its focus on technology driven innovation
diffusion in the launch of the new products.
• Hihomes.pk will support the launch virtually and through its international
• COMSATS Institute of Information Technology (CIIT) will provide technical
support to HTD from the huge resources of CIIT through Cubator 1ne
facilitation center, especially focusing on providing IT, ICT and Security
Products and Services for a better connected, easily accessed, safe & secure
environment through technological innovation, product integration and
9Company Profile HTD
Hi Tech Div
• Hi Tech Div provides Consulting services and IT solutions to their
clients in the following categories.
• Technology Consulting
– Business Intelligence
– Data warehousing
– Mobility solutions
– Service Oriented Architecture
– Application Management, Infrastructure Management
– Database Operations Management
– ERP , CCM, EIM
• Integration Services
• Training and Coaching
10Company Profile HTD
Delivery Model options
Delivery Strategy Description
Insourcing Utilizing internal organizational resources for all stages in the lifecycle
Outsourcing Utilizing the resources of an external organization or organizations
Co-sourcing The combination of Insourcing and Outsourcing to co-source key elements within
Partnership or Multi-
Formal arrangement between 2 or more organizations to work together. Focus on
strategic partnerships to leverage expertise or market opportunities
Formal arrangement between two organizations to relocate and manage an entire
business function (for example payroll, call-centre) from a low-cost location
Formal agreement with an Application Service Provider (ASP) to provide shared
computer based services over a network (sometimes called ‘on-demand’
Provision of domain based processes and business expertise requiring advanced
analytical and specialist skills from the outsourcer
11Company Profile HTD
Service Level Management — Activities
– Design SLA frameworks
– Identify Service Level Requirements (SLRs)
• Agree and document Service Level Agreements (SLAs)
• Negotiate and document Operational Level Agreements (OLAs)
– Monitor service performance against SLA
– Measure and improve Customer Satisfaction
– Produce service reports
– Conduct service reviews and instigate improvements
– Review and revise SLAs, OLAs and UCs
– Develop contacts and relationships
– Manage complaints and compliment
12Company Profile HTD
13Company Profile HTD
• COMPETENCE & SKILL SET
• UI DESIGN
• CLIENT SIDE SCRIPTING
• SERVER SIDE
• BUSINESS INTELLIGENCE & DATA
• DEVELOPMENT & TEST METHODOLOGY