"Managers on the front line are critical to sustaining quality, service, innovation, and financial performance." —Linda Hill, Professor at Harvard Business School How important are frontline managers? When it comes to the key areas of reaching goals, achieving productivity, and engaging employees, management’s answer is “very.” 78% – Achieving a high level of customer satisfaction 76% – Achieving a high level of productivity 73% – Achieving a high level of employee engagement This one-hour webinar is best suited to people who need to develop specific strategies and tactics to help new managers succeed. Training is a crucial element to success as your newly promoted managers transition to roles that require new, and frequently unfamiliar, skills and competencies. In this webinar we'll discuss: The four changes a new leader faces How to help new managers balance roles, results, and relationships How to create a new manager training plan for your new managers and supervisors

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Frequently
Asked
Ques0ons

6. Presenting Today
Krista Brubaker
Content Marketing Specialist,
BizLibrary
kbrubaker@bizlibrary.com
Follow along on Twitter: #BizWebinar @BizLibrary
Erin Boettge
Content Marketing Manager,
BizLibrary
eboettge@bizlibrary.com

7. BizLibrary helps organizations succeed by improving the way
employees learn.
www.bizlibrary.com/free-trial

8. Which best describes me?
a) I’m an HR professional thinking about this
organizationally.
b) I lead new supervisors and what to help them
succeed.
c) I am a new supervisor/leader – and have been in
the role for less than 6 months.
d) I am a new supervisor/leader and have been for
more than 6 months.
e) Other – let us know!

9. How would you describe your current
training for new managers and
supervisors?
a) Fantastic! A process-driven, blended approach
with targeted learning and competencies.
b) Good – we have a formal process and program,
but I’m looking for some ideas for improvement.
c) Just getting started – we don’t have a formal
program in place, but usually cover the basics.
d) We throw them in and hope they know how to swim.

10. WHAT YOU’LL BE ABLE TO TAKE-AWAY
New manager and supervisors make a big impact on our organizations and
employees.
There are four key changes that we need to understand and support when an
individual contributor transitions to become a new manager.
How to create a development plan for your new managers and supervisors.

11. ...if employees' relationship with their managers is
fractured, then no amount of perks will persuade the
employees to perform at top levels. Employee
engagement is a direct reflection of how employees feel
about their relationship with the boss.
Source: Self-determination Theory And Facilitation Of Intrinsic Motivation, Social
Development And Well-being, American Psychologist Association
“

12. 78% 76% 73%
Achieving a high level of
customer satisfaction
Achieving a high level of
productivity
Achieving a high level of
employee engagement
SOURCE: Harvard Business Review, Frontline Managers: Are They Given the Leadership Tools to
Succeed?
The Importance of Frontline Managers
and Achieving Business Priorities

13. SOURCE: Linda Hill,
Associate Professor,
Harvard Business School

14. Relationships
Expectations
Skills
Perspectives
…change

15. Relationships Change
FRIENDS TEAM BOSS PEERS

16. Establishing Credibility
Experience and
Knowledge
Organizational
Role
Organizational
Politics
Control of
Consequences

17. ? ? ? ?
WORK
EXPECTATIONS
BEHAVIOR
EXPECTATIONS
LEADERSHIP
EXPECTATIONS
WORKING
TOGETHER
EXPECTATIONS
Expectations Change

18. SOURCE: From Bud To Boss: Secrets To A Successful Transition To Remarkable Leadership
By Kevin Eikenberry And Guy Harris
TASK
ACCOMPLISHMENT
INTERACTING WITH
PEOPLE

19. ORGANIZATION TEAM

20. Pygmalion effect
People tend to live up, or down, to
your expectations of them.

21. Skills Change
Communication Coaching
Collaboration
and Teamwork
Goal Setting

22. Emotional Intelligence - EQ
Self-Awareness
Self-
Management
Social
Awareness
Relationship
Management

23. New Manager Curriculum
Coaching
.
Leadership Strategic Thinking Presentation Skills
Delegation
.
Engagement/
Motivation
Performance Listening Skills

24. Learning How to Learn
Developing
Relationships
Formal
Training
Receiving
Feedback
Self
Awareness
On-the-Job
Experiences

25. Succession Planning for New Managers
CONSIDERATION EXPLORATION TRANSITION ADOPTION
• Seminars
• Informational
interviews
• Job shadowing
• Focus groups
Selection
• Formal and informal
training
• Acting manager
• Job rotation
• Project manager
• Formal and informal
training
• Mentoring
• Networking
• Formal and informal
training
• Mentoring
• Feedback
• Peer evaluation
Roles and
Responsibilities
Processes and
Procedures
Professional Identity
Information
PRE-PROMOTION POST-PROMOTION
SOURCE: A Succession Plan for First Time Managers, Maria Plakhotnik and Tonette S. Rocco,
T&D Magazine, December 2011

26. What are my development
objectives?
What activities do I
need to undertake to
achieve my objectives?
What support/resources
do I need to achieve my
objectives
What are the
measures of
success?
Target date
for achieving
my objectives
Create an Individual Development Plan

27. Perspectives Change
Understanding
priorities and
concerns
Big picture,
holistic view
Internal and
external
networks
Influence and
collaboration

28. Focus on short
term results
.
Work within existing
procedures
Articulating a
vision
.
Inspiring
commitment
Challenging the
status quo
Management
Compliance
Leadership

30. KEY TAKE-AWAYS
New manager and supervisors make a big impact on our organizations and
employees.
There are four key changes that we need to understand and support when an
individual contributor transitions to become a new manager.
How to create a development plan for your new managers and supervisors

31. Questions?

32. Getting Your Supervisors Up
to Speed
1. Congratulations, You're a Supervisor!
2. How Good Do You Want to Be?
3. Personal Traits for Success
4. Establish Credibility to Lead
5. Going From Buddy to Boss
6. Your First Team Meeting
7. Research Your New Team
8. Get Team Feedback from Others
9. Interview Your Team
10. Observe Your Team in Action
11. Develop a Team Strategic Plan
12. Mistakes to Avoid

33. From Bud to
Boss:
20 Course Series
How to Survive and Thrive as a
New Supervisor

34. Try out these video lessons
and more!
Let us know through the poll if you’d like a free trial of
BizLibrary’s online course collection.
www.bizlibrary.com/free-trial

35. Connect With Us!
Krista Brubaker
Content Marketing Specialist,
BizLibrary
kbrubaker@bizlibrary.com
Follow along on Twitter: #BizWebinar @BizLibrary
Erin Boettge
Content Marketing Manager,
BizLibrary
eboettge@bizlibrary.com

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