Human capital has been defined as the knowledge, skills, and experience that an employee utilizes in the workplace. One element of human capital is an individual’s tacit knowledge, or know-how, beliefs, experiences and values. With 77 million baby boomers preparing to retire in the near future, and only 44 million Gen Xers to fill the leadership void, the organizations that effectively and purposefully collect, utilize, and disseminate the individual tacit knowledge of their workers will be more effective at achieving their organizational missions. This webinar focuses on the value of tacit knowledge and how organizations such as Avantas, Boys Town, Caterpillar, Defense Acquisition University and the Peace Corps are successfully cultivating and sharing this knowledge.

1. Valuing, Cultivating, and Effectively Sharing
Tacit Knowledge
Speaker: Jennifer Murnane, Ph.D.
Client Relationship Executive
Avantas
Moderator: Mike Prokopeak
Vice President, Editorial Director
Talent Management magazine
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5. Valuing, Cultivating, and Effectively Sharing
Tacit Knowledge
Mike Prokopeak
Vice President, Editorial Director
Talent Management magazine
#TMwebinar

6. Valuing, Cultivating, and Effectively Sharing
Tacit Knowledge
Jennifer Murnane, Ph.D.
Client Relationship Executive
Avantas
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7. Value, Cultivate, & Share
Tacit Knowledge

8. About Dr. Murnane
Ø Client Relationship Executive – Avantas
Ø Research Partner – Bellevue University
Ø Faculty - Ph.D. in Human Capital Management

9. Name That Flick!

10. Images
from
Mo,on
Pictures
were
removed
due
to
copyright.

11. Tacit Knowledge….

12. Explicit Knowledge….

13. Explicit Knowledge Example
Ø Perform procedure
Ø Document in health record

14. Tacit Knowledge Example
Ø Assessing patient demeanor
Ø Experience allowing for proper
procedure order
Ø Knowing “unwritten rules” of medical
process

15. Erin
Brochovich:
(Images
from
Mo,on
Pictures
were
removed
due
to
copyright.)

16. Up
in
the
Air:
Images
from
Mo,on
Pictures
were
removed
due
to
copyright.

17. About
Schmidt:
Images
from
Mo,on
Pictures
were
removed
due
to
copyright.

18. The
Devil
Wear
Prada:
Images
from
Mo,on
Pictures
were
removed
due
to
copyright.

19. Why care?

20. MOST IMPORTANT ASSET

22. Employee Knowledge
Employee Created Process

23. Why care?
Ø Lose Tacit Knowledge
Ø Hurdles, set backs, & frustrations
Ø Waste time trying to re-teach

24. Organizational Knowledge = VALUE
“The era of retiring baby boomers”
Sharing Tacit Knowledge = CRITICAL!

25. Knowledge Management Knowledge Leadership
Ø Control of knowledge Ø Development & Cultivation
from process standpoint of knowledge
Ø Nurtures creation &
innovation
Ø Improve:
Ø Organizational comm.
Ø Work practices
Ø Sharing behavior

26. Knowledge Leadership
Cultivation- Fostering employee knowledge exchange
to adapt to environmental changes and
impact organizational performance
Enablement- Realization of individual human
knowledge role in shaping organization
environment; relies on development
of tacit knowledge

27. Ø Education Institution
Ø 350 Instructors
Ø 500,000 Personnel
Ø Tacit Knowledge Strategy
Ø Retiree Retention
Ø Living Library

28. Living Library
5-10 minute videos of retiring leaders
POWERPOINTS COURSE MODULES
BEST PRACTICES SME’S
WIKIS BLOGS

29. PROBLEM
Employees
5 Years = Required departure
Volunteers
2 years per regional assignment

30. SOLUTION
Guru
Community forums Expert events
File library
FAQs Expertise exchange

32. End-to-End Process

33. Most organizations focus = ROI
Non Profits = Mission Achievement

34. “How did Boys Town cultivate and
enable tacit knowledge in the
organization to contribute to their
mission achievement?”
*Full
Case
study
being
sent
to
all
registrants
following
today’s
event

36. HOW?
Knowledge Sharing
Ø Constructive feedback
Ø Mentoring
Ø Collaboration
Ø Storytelling
Consistent Message which aligned with Strategic Plan

37. Role Playing
Ø Training Tool during New Employee Orientation
Ø Captured on training website for future use

38. Culture = Success
Solid tacit knowledge strategy = Longevity
Storytelling – Father Flanagan – BoysTown organizational founder

40. The Path Toward
Knowledge Leadership
Movie still are copyright images of their respective studios and rights holders. Use of a
celebrity likeness does not imply any knowledge or endorsement of the presentation
content, presenter's commentary, or businesses producing or presenting the material.

42. Tacit Knowledge Mechanisms
Ø Organizational Newsletters
Ø Strategic plan
Ø Training documents
Ø Memos
Ø Wikis
Ø Mentoring programs
Ø Communities of practice
Ø Non-textual knowledge documents -
pictures

43. “Knowledge leadership is really about getting the
best out of your people, their expertise and
creativity. Knowledge and leadership are truly a
dynamic duo for the future that will go beyond
the immediate fad of knowledge management.”
David Skyrme

44. Human Capital
Investment
Strategy
Leaders

46. Q&A
Avantas.biz
HumanCapitalLab.org

47. Join Our Next TM Webinar
Tuesday, May 24, 2011
The Analytical HR Professional:
A Look at Data-Driven Talent Management
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