Trends in retail banking processes and learning strategies
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This presentation shows innovation strategies in retail banks and training approach for new roles and processes
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Trends in retail banking processes and learning strategies
- 1. Trends in retail banking processes and learning strategies
- 2. Retail Banking - Changing Operating Models World Retail Banking Report 2
- 4. Building a New Client Relationship Model 4
- 5. Retail Banking & Multi-channel Customer Management 5
- 6. Branch sales 80% plus % of sales 70% to 80% through branch network, 2006 Calculated (by volume) 60% to 70% average = 79% 50% to 60% Less than 50% 0% 10% 20% 30% 40% 50% % of survey respondents N = 117 European banks Source: EFMA / Finalta Sales Productivity Surveys, 2005 and 2006 6
- 7. Drivers 7
- 8. Key Success Factors 8
- 9. Core Competencies 9
- 10. Learning Segmentation & Blending Criteria 10
- 11. Learning Segmentation & Blending Criteria 11
- 12. Work, Re-Work and Learning 12
- 13. Push vs. Pull 13
- 14. Budget? 95% Budget 5% Budget 14
- 15. Project Planning Phase Analisi dei Fabbisogni Disegno dei Contenuti e del Politiche e Analisi Gap Formalizzazione Linee guida Formativi Percorsi formativi Processo di Delivery Unità Didattiche Standards Interni del Cliente Valutazione addetti in base a clusters Definizione Famiglie Professionali Segmentation & blending criteria Definizione del piano fromativo Analisi Processo Commerciale Analisi Conoscenze richieste Analisi Ruoli Coinvolti Processo Individuazione Gap Commerciale Formazione Distance del Cliente To In aula Learning Project Execution Phase Modello Disegno supporti Disegno moduli Organizzativo didattici SCORM Azienda cliente Disegno business Collaboration Normativa cases Tools e Manuale Qualità Disegno procedure e supporti per il test dell’apprendimento 15
- 16. Project Execution Phase Establishment Realization Follow-Up Costruzione Edizioni pilota ed Predisposizione Edizioni testate Classrooms Tecnologie Analisi Didattiche Questionari Erogazione Unità Didattiche Fine Corso in Aula Valutazione Predisposizione Progetto Logistica Analisi Report Apprendimento Tutoring and Valutazione End Tracking Apprendim. of Analisi Cicli Project Predisposizone Virtual Valutazione Manutenzione Piano di comunicazione Classrooms Erogazione Unità Didattiche Competenze Unità Distance Learning Didattiche Analisi Cicli Kick-off Valutazione di Performances Avvio 16
- 17. Thank You! Creating Your Future www.humanware.it 17