Personal Information
Organization / Workplace
Melbourne, Australia, VIC Australia
Occupation
General Manager Experience Design at Medibank
Industry
Finance / Banking / Insurance
Website
@hwakelam
About
I have been working as a design strategist and service designer across postal, financial and now health services. Given that titles are meaningless…this means that I am fascinated by the intersection of people, change, product and service to transform and make this happen with banks and other financial service institutions. I am driven by the development of purposeful services whether in health, financial services or communications through the development of outcomes not outputs. What gets me out of bed is a vision of a fairer world that sustains people and business. I have worked as an experience designer with NAB, Australia Post, some of the UK’s biggest banks, and support a range of in...
Tags
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customer experience
design
design thinking
financial services
banking
service design
ux
organisational change
user experience
multi-channel
awia
ymca
western
perth
alliance
multimedia
web
careers
elearning
transformation
hubs
change
innovation
safe fail
human centred design
agile
nbahk13
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#nbe12
uxaus2012
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retail
teams
generative research
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bodystorming
cpx
web20
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Presentations
(13)Likes
(26)Lego presentation
yunnieminnie
•
12 years ago
How Google Works
Eric Schmidt
•
9 years ago
Lead by Design: Bringing Design Culture into the Industrial Internet Age | Greg Petroff, GE
Dealmaker Media
•
10 years ago
The profile of the management (data) scientist: Potential scenarios and skills for B/SMD-based Management research
Juan Mateos-Garcia
•
9 years ago
Resident Signout Deserves Great Design
Joyce Lee
•
9 years ago
What I’ve learned about research interviews from talk shows
Meld Studios
•
9 years ago
How to Make Ugly Slides Beautiful
SketchBubble
•
9 years ago
Designing the Good Life: The Ethics of User Experience Design
Sebastian Deterding
•
9 years ago
Lift Conference Design Research
frog
•
13 years ago
Lift Conference Twitter Presentation
Jeff Hilimire
•
14 years ago
Making innovation happen at Lift Conference
Hélène Pouille
•
10 years ago
Consumer pathway
THE MAIN
•
11 years ago
Tips for news design
Chris Snider
•
14 years ago
Trends in interactive design 2013
Prophets Agency
•
11 years ago
Content Strategy: You're Soaking in it
Russ U
•
11 years ago
Design for Cross Channel - UX Week 2012 Workshop
Samantha Starmer
•
11 years ago
IA Summit 2012: Mapping the Experience
Chris Risdon
•
12 years ago
The Brand Gap
coolstuff
•
17 years ago
Institute of Design: Teaming Workshop By Chris Bernard
Chris Bernard
•
16 years ago
Visualising the User Experience
Grant Robinson
•
14 years ago
Motivating UX Teams
Dorelle Rabinowitz
•
15 years ago
TUTORIAL: Repositioning User Experience
Jon Innes
•
14 years ago
Designing the Design Problem
frog
•
13 years ago
Storytelling - A Compelling Design Tool
Dorelle Rabinowitz
•
16 years ago
Kanbanboards
Marcus Hammarberg
•
14 years ago
Experience Themes: An Element of Story Applied to Design
Cindy Chastain
•
15 years ago
Personal Information
Organization / Workplace
Melbourne, Australia, VIC Australia
Occupation
General Manager Experience Design at Medibank
Industry
Finance / Banking / Insurance
Website
@hwakelam
About
I have been working as a design strategist and service designer across postal, financial and now health services. Given that titles are meaningless…this means that I am fascinated by the intersection of people, change, product and service to transform and make this happen with banks and other financial service institutions. I am driven by the development of purposeful services whether in health, financial services or communications through the development of outcomes not outputs. What gets me out of bed is a vision of a fairer world that sustains people and business. I have worked as an experience designer with NAB, Australia Post, some of the UK’s biggest banks, and support a range of in...
Tags
cx
customer experience
design
design thinking
financial services
banking
service design
ux
organisational change
user experience
multi-channel
awia
ymca
western
perth
alliance
multimedia
web
careers
elearning
transformation
hubs
change
innovation
safe fail
human centred design
agile
nbahk13
measurement
metrics
#nbe12
uxaus2012
uxaustralia2012
retail
teams
generative research
public transport
bodystorming
cpx
web20
education
online
learning
content
e-learning
future
networks
communications
See more