Customer Relationship Management is managed via mobile application that is to help users can interact with customer easier, faster and convenience. Especially it helps to streamline your business process and increase profitability.
2. WHAT IS CRM?
CRM stands for Customer Relationship Management
It is used to manage the relationships and interactions with customers
CRM helps companies stay connected to customers, streamline process and improve profitability
4. USER CHART
CHAMPA
Sale Executive
KOH KONG
Botum Sakor
BATTAMBANG
Thma Koul
SOK RAN
SaleAgent
CHAMPEY
Sale Agents
JANNY
Sale Agent
NISA
Customer
JONNA
Sale Agent
SIEM REAP
Angkor Chum
MEAN NARA
Sale Regional Manager
SIEM REAP
Chi Kreng
6. CRM
PROCESS FLOW
RM
SE SE
SA SA SA SA
Notification between customer & salesmen
CUSTOMER
Notification in sale team
- Submit quotation
- Auto assign nearby sale agent
- Edit responsible person
- Manage task checklist
- Manage survey forms
- Reject / accept assignment
- View new notification alerts