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8 tips for better sales in a travel company

Increasing sale in a travel company is not an easy job. Everyone wants to sell more, but they often forget about the simple and small things that come from the customer. Bottom line, they are the ones we work for. Here are some tips of how to increase sale in a travel agency or a tour operator business.

8 tips for better sales in a travel company

  1. 1. Ways for increasing sales in travel companies 8 tips for better sales performance
  2. 2. DID YOU KNOW? Each year, you’ll lose 14% of your customers!
  3. 3. Don’t forget about the simple and small things that come from the customer!
  4. 4. #1 Highlight the benefits of your product/service
  5. 5. Ask your customers to write a review of your product/service!
  6. 6. ...listen to your customers. Your customers will make you better!
  7. 7. #2 Listen carefully and show empathy
  8. 8. REMEMBER: The ability to listen is equally as important as the ability to speak! ! When you don’t listen to others, you are not learning or understanding anything...
  9. 9. #3 Call them if you promise
  10. 10. Keeping promises (or not) builds or breaks the trust in human relationships... NOTE: You want to build long term relationships with your customers!
  11. 11. #4 Offer different solutions
  12. 12. ...because a) they will feel like their message is being heard b) they will realize they are not just a number for you
  13. 13. # 5 Avoid negative words and remain polite
  14. 14. Being polite to your customers shows you have compassion!
  15. 15. #6 Apologize if needed
  16. 16. Being able to apologize can bring benefits like stronger relationships, reduced conflict, and forgiveness. It’s well worth the effort!
  17. 17. # 7 Repeat their concerns
  18. 18. Sad truth: Even if you’re right, somehow, you’ll end up being wrong.
  19. 19. Repeating your customer’s problem after them shows them you were listening, which can help lower their anger and stress levels.
  20. 20. #8 Let them know their comments are being heard, noticed and reported
  21. 21. Even difficult customers can have good ideas, or push your business to a higher level.
  22. 22. Criticism can improve your business by giving new ideas, feedback, comments!
  23. 23. You can let them know that their comments were marked up and when a change is made, you’ll let them know. BUT, in this case, don’t forget to call them!
  24. 24. #9 Don’t answer emails right after seeing them, take the time to cool down instead
  25. 25. Do not leave issues unresolved but at the same time, know when to take a break and try to lay low for a while.
  26. 26. #10 Consult with your colleagues
  27. 27. When having difficult customers, you need to find a personalized way to communicate with them.
  28. 28. Brainstorm their issues or situations with your colleagues.
  29. 29. You can come up with some good ideas of solving the problem that occurred.
  30. 30. YES, we do create, advise, educate, train, provide and implement integrated comprehensive business solutions based on information technologies!
  31. 31. Know more about us! Blog article „How to deal with difficult customers”: http://blog.itravelsoftware.com/2014/02/how-to-deal-with-difficult-customers/ Find us on Facebook: https://www.facebook.com/itravelsoftware See how iTravel Software can help you implement your travel software change: http://www.itravelsoftware.com/ Try iTravel Software for FREE: http://www.itravelsoftware.com/en/order.aspx?naruci=1

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