1. Flower of Service Model(JET AIRWAYS) Presented By: Group 3

3. Scheduled domestic air services - available from 82 airports

4. Private airlines account for around 75 per cent share of the domestic aviation market.Domestic airlines flew 3.67 million passengers in August 2009, as against 2.92 million in the corresponding period last year—an increase of 26 per cent. Growth Rate Projections (for next 5 yrs) 15% p.a (Passenger Traffic) 11.4% p.a (Cargo Traffic)

5. Founded in 1993, Chairman - Mr.NareshGoyal Head Quatersin Mumbai Country’s second largest international airline Largest domestic airline . Operates over 400 daily flights to 68 destinations worldwide Primary base - Mumbai's ChaatrapathiShivaji Airport Secondary hubs – Bangalore, Chennai, Delhi, Hyderabad, Kolkata and Pune. April,2007 - Acquired Air Sahara - JetLite JetLiteintegrated into Jet Airways Jet Airways

6. Information Consultation Payment Order-taking Billing Hospitality Exceptions Safekeeping Flower of Service Core Product

8. Booking - through phones, fax and internet. Ticket Office, Call Centers, Company Website & Agents. ORDER TAKING

9. Most important differentiating factor (from ticket booking to post flight help) HOSPITALITY

10. Luggage & Children SAFEKEEPING

11. Special requests reg. meal preferences, special amenities for elderly people or children, medical needs etc. EXCEPTIONS

12. - Charges split, E-mail bills etc. BILLING

13. Credit card, Travellers cheque, Special payment privileges for frequent fliers. PAYMENT

14. THANK YOU.