This document proposes a citizen reporting mechanism with three solutions - web based, mobile app based, and SMS based - to allow citizens to report problems directly to their municipality. The solutions aim to provide a quick resolution while accounting for illiteracy. Web and app based solutions involve citizens filling an online form that emails the issue to the municipality and pins it on a map. SMS based uses SMS to report the issue. All solutions store the issue in a database and allow workers to access the map to find locations. Workers confirm resolution with the municipality and via SMS reply from the citizen. Resolved issues are removed from the system.

1. Citizen Reporting Mechanism
Team: Comxpert

2. The Problem
• Citizens can report their problems directly to the municipality
• Will be able to Monitor that their reported problem is resolved or not
The Target
• To provide the solution in the shortest quickest time
• Keeping in mind the illiteracy rate, suggest solution that suits all
The Solution?

3. Solution For All
Web Based Mobile Based SMS Based
Those having PC can complain through web. Those having android phones can report
through android app. To control the illiteracy factor one can report through SMS.
Now we will brief about what we have developed.

4. Web Based System
Municipality Email Municipality
User
Web Form
Municipality
Assigned
Worker
Database Address Tagged
On Map

5. Working
• User fill out the web form
• It is mailed to the facility and also stored the data into the Database
• Municipality view the problem on email or on Map and assign the worker accordingly
• When an address is stored in Database it points a marker on the map
• Worker can access the map anywhere to find the location
• Worker after finishing the job confirms the Municipality and they confirms user by
sending an SMS on his/her mobile number
• If the problem is solved then the problem is automatically removed from database and
on map

7. Android Based Mobile Solution

8. Working
• User Turn the App on
• Fill out the form
• It is mailed to the facility and also stored the data into the Database
• Municipality view the problem on email or on Map and assign the worker accordingly
• When an address is stored in Database it points a marker on the map
• Worker can access the map anywhere to find the location
• Worker after finishing the job confirms the Municipality and they confirms user by
sending an SMS on his/her mobile number and result is gathered from SMS reply
• If the problem is solved then the problem is automatically removed from database and
on map

9. SMS Based Solution
SMS
COM name location description
send to 80013

10. Working
• User Send SMS to 80013
• It is fetched and stored in the Database
• From database this information is mailed to admin email and location will be tagged on
map
• Municipality view the problem on email or on Map and assign the worker accordingly
• Worker can access the map anywhere to find the location
• Worker after finishing the job confirms the Municipality and they confirms user by
sending an SMS on his/her mobile number and result is gathered from SMS reply
• If the problem is solved then the problem is automatically removed from database and

11. THANK YOU