14. Dear Sir or Madam,
.............. .
On 18th June I bought an MP3 player at your store.
.............. . As a result, I took it back to the store the
following day. There, I was told that I could only have a
refund if I returned it in its original box, which I had
removed. .............. . In the end, I left the shop with a
replacement MP3 player but once again I discovered it
was faulty.
I demand a full refund immediately.
Furthermore, .............. .
..............
Yours faithfully,
15. Task
You recently stayed in a hotel with your family
in London. The room was dirty and noisy, the
food was dreadful and none of the staff seemed
to want to help you.
Write a letter of complaint
manager and ask for a refund.
to
the
hotel
16. Useful language
I am writing to you in order to complain about
However,
What is more,
I would appreciate
I look forward to
I demand
If I do not hear from you,
Yours faithfully,