1. Formal letter of complaint

2. Formal vs. Informal
Decide whether these sentences
are formal or informal.

3. But I’m afraid you can’t stay with
us because we’re going to Paris.

4. However, when I got home I
discovered it was broken.

5. My family can’t wait to meet you.

6. I am writing to you in order to
complain about the goods and
service in your shop.

7. I look forward to hearing from you
soon.

8. What about coming in the Easter
holidays?

9. It was great to hear from you.

10. What is more, when I asked to
see the manager the assistant
was very rude.

11. By the way, have you been
horseriding since I left?

12. I would appreciate an apology
from the manager.

13. Letter gap fill
Choose the sentences to
complete the following letter.

14. Dear Sir or Madam,
.............. .
On 18th June I bought an MP3 player at your store.
.............. . As a result, I took it back to the store the
following day. There, I was told that I could only have a
refund if I returned it in its original box, which I had
removed. .............. . In the end, I left the shop with a
replacement MP3 player but once again I discovered it
was faulty.
I demand a full refund immediately.
Furthermore, .............. .
..............
Yours faithfully,

15. Task
You recently stayed in a hotel with your family
in London. The room was dirty and noisy, the
food was dreadful and none of the staff seemed
to want to help you.
Write a letter of complaint
manager and ask for a refund.
to
the
hotel

16. Useful language
I am writing to you in order to complain about
However,
What is more,
I would appreciate
I look forward to
I demand
If I do not hear from you,
Yours faithfully,