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I_Cuthill_Resume_2016-05

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I_Cuthill_Resume_2016-05

  1. 1. 23 Heavey Street Werrington NSW 2747 Mob: 0433 146 224 Email: ian.cuthill@gmail.com Ian Cuthill Prosci Certified Change Manager / PRINCE2 Practitioner Qualified Project Manager / Business Process Analyst / Technical Writer / Trainer / QA Test Engineer  Excellent interpersonal skills  Strategic planning implementation  Commitment to achieving results Career Objective In the coming three-to-five years, I intend to transition to dedicated change management, through training in, and application of, Prosci’s change management methodology. I shall, of course, continue managing successful projects, strengthening and building on my existing skillset in the areas of project and portfolio management and business analysis. Profile  A professional and experienced Change Manager, specialised in Technology-related change.  A thoroughly trained and experienced, highly competent Project Manager – trained and certified in both PRINCE2 and MSP.  A highly skilled Business Process Analyst with extensive experience in IT system review, enhancement consultation and documentation, and roll-out training.  A fast learner, adaptable, highly motivated, equally capable of operating independently or working as a hands-on and enthusiastic team member.  An outstanding communicator (written and verbal) enhancing strong interpersonal skills and the ability to establish rapport and build relationships on all levels, across social, professional and cultural boundaries.  Able to work under pressure and meet demanding deadlines, while remaining responsive to challenge and change.  Determined and persistent, with a ‘can-do’ attitude, complemented by a high level of resourcefulness, initiative and flexibility.  Overall, a multi-skilled achiever and talented professional, best suited to challenging and innovative areas of responsibility. Professional Assets  Experienced Change Manager  Certified Change Manager – Prosci’s Change Management Methodology  Experienced Project Manager  Experienced UAT Manager  Certified Project Manager – PRINCE2 Practitioner (2009).  Comprehensive IT Business Analyst Experience  Superior Complex & Technical Writing Skills  IT Quality Assurance Knowledge  Ability to Develop Strategic Relationships  Capacity to Manage Pressure and Work Within Project Deadlines  Functional Testing and Reporting of QA Matters  Ability to Make Decisions and Solve Problems  Extensive User Training Experience  Development of User Functional Requirements  Support Responsibilities
  2. 2. Ian Cuthill – IT Business Process Analyst email: ian.cuthill@gmail.com telephone:0433 146 224 Page 2 of 5 Employment History 2013 – Current: Anglican Retirement Villages, Diocese of Sydney Information Systems Project Manager  Currently: o Project-managingandchange-managingthe implementationof new electronicfiling processes,aswell asback-scanningandarchivingof existingpaperrecordsatARV's SupportCentre. o Heavilyinvolvedinthe selectionprocessforanew ERP and CRMsystem, toreplace several differentsystemscurrentlyusedbythe Finance,Procurement,Salesand Marketingdepartments. o Consultanttothe ARV TechnologyGovernance Committee,monitoringand reporting on progressof the portfolioof technology-relatedprojectsandinitiatives.  Was instrumental inscoping,designingandimplementingARV'snew ITgovernance structure,centredarounda new TechnologyGovernance Committee.  CoordinatedITresources requiredforthe implementationof ARV'snew recruitmentsystem, PageUp.  Project-ManagedandChange-Managedthe majorupgrade of ARV'sClinical,Care and MedicationManagementsystem, iCareHealth.  Designedandprovideduserdocumentationforarange of compliance-orientedreports,for use by agedcare FacilityManagersandClinical Leaders.  DevelopedanddeliveredSuperUsertrainingforagedcare FacilitymanagersandClinical Leaders,tohelpthemgetthe bestout of the iCare systemandalsothe complementary reportsthat have beendevelopedoverthe years.  Change-Managedthe developmentandimplementationof anew systemforproductionof HomeCare clients’ConsumerDirectedCare (CDC) budgetsandstatements. Thisinvolved: o Beingthe sole source of communicationbetweenthe projectteamandendusers; o Developmentof copioususerdocumentation,includingtrainingdocuments,quick reference guides,ausermanual,regularnewsletters,andsoforth; o Deliveryof training; o Participationinuseracceptance testingforeachrelease; o Ensureduserswere keptinformedof upcomingchangesandwhytheywere required.  Project-Managedthe implementationof anew Workflow automationtool (K2) andmanaged the developmentof the firstthree automatedprocesses –new requisitionitemrequest,new supplierrequest,andsupplierbankaccountand/orABN update request.  Project-Managedthe implementationof anew Procure-to-Payprocess,includingthe implementationof anewDocumentManagementSystem(Redmap) androllingoutthe change across the whole organisation.  Project-Managedthe upgrade of Finance andeProcurementsystems,tosuccessful completion.  Project-Managedandcompleted the selectionprocessfora new InformationSystemto manage ARV's cateringbusiness,liaisingwithseniorARV managementandmanagingthe relationshipswithall prospective suppliers.  RepresentedARV onindustryusergroups(SLSandiCareHealth).  Re-implementedchange control processwithinARV'sITteam.
  3. 3. Ian Cuthill – IT Business Process Analyst email: ian.cuthill@gmail.com telephone:0433 146 224 Page 3 of 5 2011 – 2012: Anglican Retirement Villages, Diocese of Sydney (By secondment) Business Analyst and IT Team Leader, iCare Implementation Project  Developed anddelivered arange of trainingprogramsassociatedwiththe implementationof iCare.  Planned andmanagedchangestoprojectscope,to ensure minimalimpactonoverall time, cost or quality.  Capturedanddocumented both“As-Is”and“To-Be”processes –care and administrative– and ensuringthatall stakeholders were able tounderstandthe new processes.  Managed IT resources,toensure successfulTrain-the-Trainerprogramandsuccessful rollout of infrastructure forthe project.  Coordinatedandmanaged DisasterRecoveryandBusinessContinuityPlantests.  Coordinatedandmanaged upgradestothe core iCare systemandalso iCare Mobile.  Developedanddelivered atrainingprogramforusersof PanasonicToughbookTablet PCs– to ensure thatuserswould be comfortable withthe devicesbefore they wererequiredto undertake traininginiCare Mobile (the medicationmanagementsystem). 2008 – Dec 2010: Anglican Retirement Villages, Diocese of Sydney Information Systems Project Manager  Managed the developmentandimplementationof anew businessprocess,with complementarytools,tomaximiseefficiencyof residentmovementnotificationsand Accommodation Management. The outcome of thisprojecthasbeena significant improvementinoccupancyratesinIndependentLivingUnits,resultingingreaterthan1% increase inannual income fromILUs.  Managed the roll-outof the SLS(EpicorSeniorLivingSolution) systemtofacility administrationstaff,includingprocessdocumentationanddeliveryof training–specifically to ensure thatRespite residentsare trackedinSLS. The outcome of thisprojecthas been that the businessisable toextractaccurate andup-to-date informationfromSLS,whichit usesto identifyoccupancyratesatanygiventime,aswell asoccupancytrends;a key businessdriver.  Assistedwithrequirementsanalysisanddocumentation,fordevelopmentof reports. These reportsgatherand presentdatafroma range of systems,andare pitchedat a varietyof levels,dependingonthe needsof eachreport’saudience.  Coordinatedthe gatheringandpresentationof dataforauditby Ernstand Young.  Introducedandimplementedstandard,repeatableProjectManagementmethodology – basedon PRINCE2.  Analysedexistinginformationsystems andidentified opportunitiestomaximisethe business’ use of investmentintechnologythrough:  enhancementsto existingsystems;  implementationof improvedbusinessprocesses;  leveragedtechnologiessuchasMicrosoftSQL ServerReportingServicestoprovidethe businesswithaccurate andtimelydata;or  implementednewsystemstoeithercomplementorreplace existingsystems.  Managed systemupgradesandimplementationof new functionality,ensuringdeliveryon time,onbudgetandto specification.  Managed contractorsinvolvedinprojectsandliaised withall stakeholdersinvolvedin projects,toensure thatpeople andteamsperformatthe highestlevel andthatrequirements are understoodbyall.  Contributedtoselectionof new systemsthroughthoroughanalysis of userandbusiness needs,researchingoptions,evaluatingpossibilitiesandmakingrecommendations.  Developedthe business’ChangeManagementPolicy.  Managed IT andIS changesacross the organisation,toensure:  executiveownershipandapproval of changes;
  4. 4. Ian Cuthill – IT Business Process Analyst email: ian.cuthill@gmail.com telephone:0433 146 224 Page 4 of 5  appropriate communicationwith,andinvolvementof,all stakeholders;  developmentandimplementationof trainingmaterials,whereappropriate;and  adherence tothe business’Change ManagementPolicy.  Managed andmaintainedthe ICTDisasterRecoveryPlan.  Managed UATs,DisasterRecoveryandBusinessContinuityPlantests,andothertesting situations.  Assistedmembersof the Executivetodeveloptheir5-yearstrategicplansanddocument themusingMicrosoftProject. 2005 – 2008: Health Communication Network (HCN), St Leonards Business Analyst (Senior Business Analyst from Jan 2007)  Determinedscope forgivenreleasesof products.  Managed productsona day-to-daybasis,liaisingcloselywithProjectManagerand reporting to ProductManager.  Provideddomainknowledge,toassistindetermininglong-termplansandproductstrategies.  Mentoredandguidedthree juniorBusinessAnalysts,andprovidedthemwithdirection.  Undertook projectinitiation:identifyingprojectaimsandadvantages;identifying stakeholdersanddetermininginitialprojectscope.  Determinedrequirementsgatheringmethodologyforthe projectincludingidentifyingtasks and estimatingthe time frame foreachtask.  Requirementsgatheringwithinthe organisationandwithcustomers;government institutions;peakbodiesandotherthirdpartiesviainterviewswithindividual stakeholders; conductingmeetingswithgroupsof stakeholders;devisingandmanagingthe distributionof surveys;prototype presentationstostakeholders; examiningdocuments,forms,websites and othervarioussourcesof informationthatmayyieldrequirements  Documentationof businessrequirements(bothfunctional andnon-functional)inavarietyof formats,to suitagile methodologyappliedbyDevelopmentteams,primarilyUserStories.  Distributionof UserStoriesamongstakeholders;co-ordinationof teamdiscussions identifying,clarifyingandrefiningrequirements;anddocumentingtesting requirementsclearly.  Documentationof businessrequirements(bothfunctional andnon-functional)ina requirementsspecificationusingworkflow diagrams;systemdiagrams;use casesand requirementstables.  Distributionof requirementsspecification;collationof feedbackreceivedfrom specificationrecipientsandensuringthatdocumentationismodifiedtoreflectthe outcome of all decisionsmade basedonthisfeedback.  Ongoingrefinementof requirementsduringprojectdesignandimplementationphasesand managingchange to requirements.  Acceptance testingof all completeddesignandimplementation.  Reviewandevaluationof projectstodetermine opportunitiesforimprovingprocessfor future projects.  Liaisedwithall levelsof the organisationfromexecutivemanagementtothe operational level andacrossthe organisationincludingdevelopment,qualityassurance,product management,support,marketingandsalestodisseminateprojectinformation;negotiate requirementsandresolve conflict.  Undertook multipleprojectssimultaneouslywithstrictdeadlines.  Reviewedandprovidedfeedbacktoteammembersregardingworkontheirprojects.  Thoroughunderstandingof the Software DevelopmentLife Cycleandparticipationin implementingandreviewingof adoptionof agile methodologiestoreplace existingwaterfall methodology.
  5. 5. Ian Cuthill – IT Business Process Analyst email: ian.cuthill@gmail.com telephone:0433 146 224 Page 5 of 5 2003 – 2005: Health Communication Network (HCN), St Leonards Quality Assurance – Senior Test Engineer  Determinedandwrote functional testdesignsandtestsummaryreports.  Createdandmanagedtestdata and environments.  Made recommendationsandreportsonfindings,includingassessmentof overall system qualityandreadinessforrelease.  WorkedcloselywithBusinesstoidentifytestingrequirements.  WorkedcloselywithDevelopmentteamsintestingnew features,modifications anddefect fixes,includingloggingandrecordinginformationonprogramerrorsand requests.  Workedalmostcompletelyunsupervised –I was the onlymemberof myteamin the Sydney office,while the restof the teamworkedfromthe Brisbane office –andwas recognisedfor the qualityof my documentation,asbeingthe bestinthe team. 1999 – 2003: Health Communication Network (HCN), St Leonards Technical Writer / Trainer / Tester / Support  Instrumental inidentifyingneedforQA role withinthe business,toeliminateincomplete or poor qualitysystemreleases.  Wrote user documentation,rangingfromFAQs,throughreleasenotes,trainingguides,and detaileddocumentationregardingfinancial reports,toacomplete onlinehelpmodule – usingRoboHelp.  Installedsoftwareforendusersandtrainedtheminthe operationof the software,bothina classroomenvironmentandon-site.  Maintaineduserfocus,motivation,confidence andparticipation,whilstimpartingknowledge and complex information.  Provision of prompt,courteousandefficientservice,includingfollow-upandtroubleshooting of problems,aswell astimelytechnical advice andsystemguidance.  Interactedwithendusersandbuilt lastingrelationshipswiththem.  Learnedthe business fromthe groundup,andcarried that knowledge anduser-focused understandingthroughtothe presentday. 1992 – 1999: NSW Department of Education & Training Relief Teacher (Kindergarten to Year 12)  Extremelyversatileandadaptable torapidlychanging circumstances.  Managed myowntime effectively.  Evaluatedmyownwork,feedingthatevaluationthroughtoplanningforsubsequent projects. Professional Development Prosci Change Management Certification Program Being Human ~ March 2016 CIO Executive Council – Pathways Express CIO Executive Council, IDG ~ Sept 2014 PRINCE2 Refresh Tanner James ~ July 2009 PRINCE2 Practitioner Tanner James ~ 2009 MSP Practitioner (Managing Successful Programs) Tanner James ~ 2009 Fundamentals of Project Management SkillPath ~ 2008 Certificate IV in Microcomputer Technology Interim Technology Training Institute ~ 1999 Diploma in Teaching (K-6) University of Western Sydney, Nepean ~ 1989-1991 Additional Information Interests: Family activities, Reading, Volleyball, Crosswords, Church activities Referees: Available on Request

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