Speaker: Allam Ahmed, SPRU Presentation at the Eldis 20th Anniversary event "Learning from 20 years of digital knowledge sharing for global development" held at IDS on Thursday 15 September 2016 and Friday 16 September 2016. You can watch a video of this presentation at: https://youtu.be/ncIVJFLBXZ8

1. Global Trends in
Knowledge Sharing
Technologies
Allam Ahmed - PhD
Science Policy Research Unit (SPRU)
www.allamahmed.org

2. Knowledge sharing/management
concepts
Challenges and solutions
Policy implications
Q&A
Technology as enabler for KM
In the next 20 minutes....

3. “…..Globalization brings us into contact with one another,
but it also strengthens profound divisions and fractures in
terms of our capacity to generate and utilize knowledge….
There is a real risk of two civilizations emerging: one
based on the capacity to generate and utilize knowledge;
the other passively receiving knowledge from abroad and
deprived of the ability to modify it….The world now faces
the prospect of this Knowledge Divide becoming an
unbridgeable abyss”
Francisco Sagasti
Former Chief of Strategic Planning
Senior Adviser World Bank
21st Century Talks (UNESCO 1999)

4. The nature of work is changing
disconnected work place
more complex work environments
interactions with unknown people
cross organization
cross location
cross cultural
cross medium
seamless

5. Also the rules are changing
Structure-based Knowledge-based
Procedures-control-compliance People-empowerment-participation

6. Productivity challenges
Meet changing
business needs
Manage IT costs
and complexity

7. KM Myths …..
Exercise?

8. KM/sharing
is an IT function,
should be given
to CIO ….
MYTH1
Above-and-beyond-km
blog

9. WRONG !

10. KM is part of an Organization’s
'business strategy', 'information
technology', and 'human
resource management'
departments
(Addicott, McGivern & Ferlie 2006).

11. KM/sharing is about databases and a
centralized repository for data.
MYTH2

12. WRONG !

13. People are still not Sharing
We don’t share knowledge when
we don’t have the right
AUDIENCE

14. KM/sharing can be solved by
buying the right software
MYTH3

15. WRONG !

16. Technology
Strategy
Process
People
KM/sharing revolves
around Business
Strategy, People, Process
and Technology

17. Social tools ( Wiki, Blogs, RSS …)
makes KM/sharing successful …!!
MYTH5

18. WRONG !

19. Social Software is
just a tool...
Sure it is easier,
more interactive –
but it won‘t
guarantee an
audience either.

20. Knowledge Management

21. “You can’t manage
knowledge – nobody can.
What you can do is
manage the environment
in which knowledge can
be created, discovered,
captured, shared,
distilled, validated,
transferred, adopted,
adapted and applied.”
Chris Collison and Geoff Parcell (2004)
Learning to Fly: Practical Knowledge Management
from Leading and Learning Organizations
Can we manage knowledge?

22. Activities
Data
Systems
Communicate
Archive
Acquire
Process
Assess
Store
Information Management
KM is often interpreted as simply improved information management by
many enterprises, especially in the early stages of KM.

23. Data
Information
Knowledge
Knowledge …is not another form of
Information (although strongly linked)

24. Technology in KM
Org
Strategy
KM Strategy
Integrated KM
Processes &
Activities
Information, Technology &
People
Support

25. People
Process
Technology
Strategy
 How to create the culture of sharing & learning between my employees?
 Which key people do we need to empower in order for them to
contribute and leverage knowledge ?
 Are priorities aligned with measurements ?

26. People
Process
Technology
Strategy
Are the right processes in place to
 disseminate, share and apply KM ?
 capture, refine and create knowledge ?
 deliver business value ?

27. People
Process
Technology
Strategy
 What are the tools currently in place ?
 Which tools are needed to enable the environment ?
 How do you fill the gap ?

28. So TECHNOLOGY in KM is part of a framework
To Right People
At Right Time
To Increase Efficiency
and Productivity
Strategy
People
Process
Technology
KNOWLEDGE
FLOW

29. All organizations need support in
Building Relations
Growing Conversations
Disseminating Information
COPRODUCTION
To reach

30. Technology Roadmap
From a one way communication
to full coproduction

31. Communication
SelfService
CollaborationDriven
InformationPortal
Dashboards
ConsolidatedWorkplaceInterface
Value
Information Usage
From a one way information sharing
To a fully consolidated workplace
Low
High
High
Razorfish- intranet maturity framework

32. Stage 1
Communication and
Information Sharing
6
5
4
3
2
1
Communication and
Information Sharing

33.  Informational Intranets
with department sites
 Document Libraries for
formal assets with
archiving support
 Structure based find-
ability where site map
dictates content
location
 Newsletters
 Content Management

34. Stage 2
Self Service
6
5
4
3
2
1
Communication and
Information Sharing
Self Service

35. Inefficient Process
HR
Manager
Employee
One Moment please !
I have to call
my manager
again to check
on the request
status
We waste a lot
of time on data
entry and
administration,
this affects our
core job
I need to first
check with the
rest of the
team if they
will be
available

36. Stage 3
Collaboration Driven
6
5
4
3
2
1
Communication and
Information Sharing
Self Service
Collaboration Driven

37. Communicate
Share
Information
Share
Experiences
Find

38. Stage 4
Information Portals
6
5
4
3
2
1
Communication and
Information Sharing
Self Service
Collaboration Driven
Information Portals

39. Knowledge Sources Integration
• Internal Systems (ex: Research, CRM…)
• External Knowledge Sources (ex: Periodicals & Journal…)
Systems Integrations
• To offer additional capabilities and services
• Can be departmental specific systems
Uses
• Integration
Middleware

40. Stage 5
Digital Dashboards
6
5
4
3
2
1
Communication and
Information Sharing
Self Service
Collaboration Driven
Information Portals
Digital Dashboards

41. Open projects data for
consolidated project view
Project A
Blog
Project B
Blog
Project C
Blog
Tasks
Resources
Milestones
Deliverables

42. Stage 6
Consolidated Workplace Interface
6
5
4
3
2
1
Communication and
Information Sharing
Self Service
Collaboration Driven
Information Portals
Digital Dashboards
Consolidated Workplace Interface

43. Knowledge on the GO!
 Aligning all employees with enterprise’s news
 Access important information on the go
 Continuous contact and access
 On Device approval of workflows and decisions
 Unified communication across desk, laptop, mobile
 Mobile dashboards

44. A Technology Path

45. Communication
SelfService
CollaborationDriven
InformationPortal
Dashboards
ConsolidatedWorkplaceInterface
Value
Information Usage
Low
High
High
z

46. Microsoft SharePoint (Collaboration Platform)
Leader in social software for the workplace

47. What’s more in FAST?
Content
Processing
Pipeline
Metadata
extraction
Structured Data
search
“Deep”
Refinement
Visual search
results
Visual best bets
Advanced
linguistics
Custom search
experiences
Dynamic
relevancy tuning

48. The Architecture – In Brief
Smart Logic
• Semaphore
(Semantic
Middleware)
• Ontology
Manager
• Language
Microsoft
SharePoint
Active
Directory
Exchange SQL
Integration
Middleware
BizTalk
FAST Enterprise Search

49. NLB cluster
Web
Server
BizTalk
Server 1
Knowledge
Coordinator
Community
Administrator
Generic
User
Community
Member
BizTalk
Server 2
NLB cluster
Web
Server
Portal
Administrator
NLB cluster
Knowledge
Champion
NLB cluster
NLB cluster
App/
Query
Server
App/
Query
Server
Shared Storage
Active
Directory
AD
ADM
AD
DMA
AD
WRM
AD
AAM
LDAP
Access &
Identity
Management
Hosting Environment – Data Centre
CRM
ERP
E-Gov
HRMS Extranet
e-Services
External Systems
Personalisation
and
authentication
driven by the
employees
profile within the
Active Directory
in each entity
Integration Middleware
Based on n-Tier intranet
architecture
Semantic Middleware
MS SQL MS SQL
MS SQL
MS SQL
FTP Server
Custom
SQL ServerIndex
Server
Server 1Server 2
Server 3
Server 1 Server 2
Enterprise Search
Shared Storage

50. 1. Achieve your goal/target (eg. COPRODUCTION) through stages.
2. KM/sharing is not a separate class of technology and KM does
not require the use of software.
3. However, technology is necessary for a successful KM/sharing
Framework and advances the state of the art of KM/sharing.
4. Build the right environment to empower your people.
5. Use the power of social tools internally.
6. KM is an initiative not a system:
 Strategy
 People
 Processes
 Tools
Conclusions

51. to be continued………thank you..
Allam Ahmed - PhD
www.allamahmed.org