Speaker: Grace Lyn Higdon Presentation at the Eldis 20th Anniversary event "Learning from 20 years of digital knowledge sharing for global development" held at IDS on Thursday 15 September 2016 and Friday 16 September 2016.

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HUMANITARIAN
INFORMAL FEEDBACK
Supporting field staff to capture (currently undocumented)
informal feedback which is received face-to-face by creatively
using ICTs to enable responsive and accountable uses of
information.
• Funded by the Humanitarian Innovation Fund
• Six month pilot project
• Case management tools

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PROCESS
SYNC

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WORKFLOW

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FEEDBACK REFERRAL

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REQUIREMENTS
Essential:
 Offline Android device use
 Language
 Data security
 Data input options including audio capture
 Case management / longitudinal issue tracking
 Ability to create reports
 Simple interface and easy to use
 Sustainable cost
 Software support
Preferred:
 SMS reminders
 App branding
 Data visualisation / dashboards

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RESEARCH

7. THANKS
http://www.elrha.org/map-location/capturing-informal-feedback-in-
humanitarian-situations-for-more-responsive-and-accountable-
programming/