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Prof. Sameer Mathur,
Ph.D.
© Sameer Mathur 1
INTEGRATING
MARKETING
COMMUNICATIONS TO
BUILD BRAND EQUITY
Sameer Mathur
Marketing Professor 2009 – 2013
Ph.D. and M.S. (Marketing) 2003 – 2009
Marketing Professor 2013 –
Indian Institute of Management,
Lucknow
2
© Sameer Mathur
Harshit Khaitan
BTech, IIT Kanpur
2
3© Sameer Mathur
Marketing communications
Means by which
firms attempt to
inform, persuade,
and remind
consumers—
directly or
indirectly—about
the brands they
sell.
A company carefully integrates
and coordinates its many
communications channels to
deliver a clear, consistent, and
compelling message about the
organization and its products.
Integrated Marketing
Communications
© Sameer Mathur 4
Conflicting messages from
different sources or promotional
approaches can confuse
company or brand images
Why IMC?
© Sameer Mathur 5
The specific mix of advertising,
personal selling, sales
promotion, and public relations
a company uses to pursue its
advertising and marketing
objectives.
Promotional Mix
© Sameer Mathur 6
5 Marketing Communication Options
Advertising Promotions
Direct
Marketing
Public
relations
Personal
selling
© Sameer Mathur 7
8
Advertising
© Sameer Mathur
A powerful means of creating strong, favorable,
and unique brand associations and eliciting
positive judgments and feelings
Controversial because its specific effects are
often difficult to quantify and predict
Nevertheless, a number of studies using very
different approaches have shown the potential
power of advertising on brand sales
7 Categories of Advertising
© Sameer Mathur 9
Television Radio Print
Direct response Interactive
Mobile
marketing
Place
advertising
Short-term incentives to encourage trial or
usage of a product or service
Marketers can target sales promotions at
either the trade or end consumers
Promotions
© Sameer Mathur 10
Promotions
© Sameer Mathur 11
Consumer promotions
Designed to change the choices, quantity, or timing of
consumers’ product purchases.
Trade promotions
Financial incentives or discounts given to retailers,
distributors, and other members of the trade to stock,
display, and in other ways facilitate the sale of a product.
5 Marketing Communication Options
Advertising Promotions
Direct
Marketing
Public
relations
Personal
selling
© Sameer Mathur 12
Event Marketing
© Sameer Mathur 13
Event marketing is public
sponsorship of events or
activities related to sports,
art, entertainment, or social
causes.
Samsung 3-D TV Launch
14
Concert by Black Eyed Peas
New York, Times Square
Sponsorship
© Sameer Mathur 15
By becoming part of a special and
personally relevant moment in
consumers’ lives, sponsors can broaden
and deepen their relationship with their
target market.
Sponsorship
© Sameer Mathur 16
5 Marketing Communication Options
Advertising Promotions
Direct
Marketing
Public
relations
Personal
selling
© Sameer Mathur 17
Programs designed to promote or protect a
company’s image or its individual products.
Buzz Marketing
Occasionally, a product enters the market
with little fanfare yet is still able to attract a
strong customer base
Public Relations and Publicity
© Sameer Mathur 18
5 Marketing Communication Options
Advertising Promotions
Direct
Marketing
Public
relations
Personal
selling
© Sameer Mathur 19
Personal Selling
Personal selling is face-to-face
interaction with one or more
prospective purchasers for the
purpose of making sales
© Sameer Mathur 20
5 Marketing Communication Options
Advertising Promotions
Direct
Marketing
Public
relations
Personal
selling
© Sameer Mathur 21
Summary:
Integrated Marketing Communications
The concept under
which a company
carefully integrates
and coordinates its
many
communications
channels to deliver a
clear, consistent, and
compelling message
about the
organization and its
products
© Sameer Mathur 22

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Integrated Marketing Communications to Build Brand Equity

  • 1. Prof. Sameer Mathur, Ph.D. © Sameer Mathur 1 INTEGRATING MARKETING COMMUNICATIONS TO BUILD BRAND EQUITY
  • 2. Sameer Mathur Marketing Professor 2009 – 2013 Ph.D. and M.S. (Marketing) 2003 – 2009 Marketing Professor 2013 – Indian Institute of Management, Lucknow 2 © Sameer Mathur Harshit Khaitan BTech, IIT Kanpur 2
  • 3. 3© Sameer Mathur Marketing communications Means by which firms attempt to inform, persuade, and remind consumers— directly or indirectly—about the brands they sell.
  • 4. A company carefully integrates and coordinates its many communications channels to deliver a clear, consistent, and compelling message about the organization and its products. Integrated Marketing Communications © Sameer Mathur 4
  • 5. Conflicting messages from different sources or promotional approaches can confuse company or brand images Why IMC? © Sameer Mathur 5
  • 6. The specific mix of advertising, personal selling, sales promotion, and public relations a company uses to pursue its advertising and marketing objectives. Promotional Mix © Sameer Mathur 6
  • 7. 5 Marketing Communication Options Advertising Promotions Direct Marketing Public relations Personal selling © Sameer Mathur 7
  • 8. 8 Advertising © Sameer Mathur A powerful means of creating strong, favorable, and unique brand associations and eliciting positive judgments and feelings Controversial because its specific effects are often difficult to quantify and predict Nevertheless, a number of studies using very different approaches have shown the potential power of advertising on brand sales
  • 9. 7 Categories of Advertising © Sameer Mathur 9 Television Radio Print Direct response Interactive Mobile marketing Place advertising
  • 10. Short-term incentives to encourage trial or usage of a product or service Marketers can target sales promotions at either the trade or end consumers Promotions © Sameer Mathur 10
  • 11. Promotions © Sameer Mathur 11 Consumer promotions Designed to change the choices, quantity, or timing of consumers’ product purchases. Trade promotions Financial incentives or discounts given to retailers, distributors, and other members of the trade to stock, display, and in other ways facilitate the sale of a product.
  • 12. 5 Marketing Communication Options Advertising Promotions Direct Marketing Public relations Personal selling © Sameer Mathur 12
  • 13. Event Marketing © Sameer Mathur 13 Event marketing is public sponsorship of events or activities related to sports, art, entertainment, or social causes.
  • 14. Samsung 3-D TV Launch 14 Concert by Black Eyed Peas New York, Times Square
  • 15. Sponsorship © Sameer Mathur 15 By becoming part of a special and personally relevant moment in consumers’ lives, sponsors can broaden and deepen their relationship with their target market.
  • 17. 5 Marketing Communication Options Advertising Promotions Direct Marketing Public relations Personal selling © Sameer Mathur 17
  • 18. Programs designed to promote or protect a company’s image or its individual products. Buzz Marketing Occasionally, a product enters the market with little fanfare yet is still able to attract a strong customer base Public Relations and Publicity © Sameer Mathur 18
  • 19. 5 Marketing Communication Options Advertising Promotions Direct Marketing Public relations Personal selling © Sameer Mathur 19
  • 20. Personal Selling Personal selling is face-to-face interaction with one or more prospective purchasers for the purpose of making sales © Sameer Mathur 20
  • 21. 5 Marketing Communication Options Advertising Promotions Direct Marketing Public relations Personal selling © Sameer Mathur 21
  • 22. Summary: Integrated Marketing Communications The concept under which a company carefully integrates and coordinates its many communications channels to deliver a clear, consistent, and compelling message about the organization and its products © Sameer Mathur 22